This has been a disaster. They called to confirm delivery, I told them no one would be available the day they wanted to deliver. They told me they couldn’t control that… Okay, I make sure I am home for the delivery. They do not ring the doorbell, or notify me in any way that the item has been delivered. I look out my window and see boxes and a slide piled in the middle of my front yard. They are too heavy for me to move, now I have to worry about them getting stollen. Their response “this is the service you paid for”. Second we set up assembly for the 11th. The morning of our appointment, I’m called saying there is supposed to be rain so they are canceling the appointment and someone with reach out to reschedule. There was never any rain! I never received a phone call for reschedule. I have called this company every other day and are told they can’t get a hold of a tech and are escalating the situation. I still have no answers. I will be trying to figure out how to return this all together.

This playground is worth every penny. It took a few weeks to be delivered. My husband and his helper put it together working on it 5-7 hours/day in three days. The price and the labor are worth the endless hours of entertainment it provides my six and three year old. We even had to buy solar powered spot lights so they could play on it until bath time. Do yourself a favor and just buy it! Have someone handy put it together.

This is a super cute set and the kids love it. Assembly was an absolute nightmare, though. There are ten thousand pieces that are not well marked. Aside from that, the claim that two people can simply assemble this is a blatant lie. We finally hired a crew to assemble it and it took three men 2-1/2 days. They cussed and fussed the whole time, but they finished it.

Great playset overall. My 4 year old son loves it. Took me around 16 hours to put it together by myself. Hardest part is finding the right hardware for each step but the app helps a lot. Definitely would recommend having a partner helping at least to find the pieces for the next step while you put it together. I did have one frame piece that had a pre-drilled hole on the wrong side (and no, I didn't have it turned around because I tried it that way too). But it was no big deal, I just drilled the same size hole on the correct side and all was good. It's been up for about a month now and so far no issues!

Normally I would build it myself from scratch, but for the price I figured I give it a shot. That way I do not have to draw blueprints and go out buy all the wood and hardware myself, which saves me a lot of time. I received the playground at a time I was extremely busy at work and knew I only had a couple of hours a day to work on it . The first day I put about 6h of work in, then I had 2 days I was only able to put in about 2-3. At that time it was pretty much finished, aside for some little stuff like the grill, sink, etc. So in total I put about 12h in by myself and it went fairly smooth. 2 pieces of advice:1. leave the wood on the boxes it came in, as there is a list of what is in which box. 2.sort your hardware, it will save you a lot of time looking for the right scews, or bolts, or whatever it calls for. In general it is good quality for the price, sometimes you do have to be careful putting screws in as they can be very close to the edges. Only had 2 pieces with a crack, but these were only designated to become table/trays, which obviously wasn't a big deal. Overall pretty satisfied.

Have you ever bought something in the last two decades and thought "they just don't make stuff like they used to"? Well, this is a perfect example. We bought this less than a year ago. But to be honest, after only one winter, the wood started cracking and peeling. And, honestly that's the only reason I'm writing this review. The design is excellent. The wood is terrible quality. I don't love that the swings aren't strong enough for adults. I'm 150 lbs and I cringe everytime my daughter asks me to swing by her.

I wrote an initial positive review for this playset but it is now a year old and it is literally falling apart. We have a whole collection of broken pieces. We are going to have to inventory the parts and order replacements. It seems as if this may be a year thing.

I bought this in May 2022 and just over a year and the slide has cracked in several places and the bottom of it cracked and a piece is sticking out, making it dangerous. I contacted the company and they said since it was purchased for a daycare, the warranty is voided! That was not indicated when i purchased it. Its ridiculous that the slide would have this much damage after only a year.

Absolutely do not buy these swing sets from Sam's Club. When ours was delivered it was pitched in the driveway in the pouring down rain and we paid the extra $1000 to have assembled and nobody reached out to set up a time and when we called Sams customer service we were told they have nothing to do with the swing sets they just sell them for a third party. Shame on Sam's Club

The customer service is the reason for the 5 stars - the person I spoke with on the phone was amazing! He listened to my issues and happily sent me everything we needed. The playset itself is really nice, but there were a few issues. The deck on the upper floor that we got had peeling wood. Some of the hardware wasn't long enough to attach well (but there was extra of longer sizes to use instead), mainly the railings at the upper lookouts. This is the first playset we have put together and it went as we expected and our kids love it. I will say we would have gladly paid a bit more to have the tube slide come pre-assembled!