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Customer reviews for Backyard Discovery Bristol Point Cedar Swing Set/Playset for
Backyard Discovery Bristol Point Cedar Swing Set/Playset
4.3 out of 5 stars
stars
1,469 ratings1,161 reviews
  1. 5 stars67% (989)
  2. 4 stars18% (264)
  3. 3 stars4% (65)
  4. 2 stars2% (33)
  5. 1 star8% (118)

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Showing 51-60 of 1,161 reviews
Sep 27, 2023
ChrisM
1 out of 5 stars
1 out of 5 stars review

Slide broke after a year

I bought this in May 2022 and just over a year and the slide has cracked in several places and the bottom of it cracked and a piece is sticking out, making it dangerous. I contacted the company and they said since it was purchased for a daycare, the warranty is voided! That was not indicated when i purchased it. Its ridiculous that the slide would have this much damage after only a year.

Helpful?197462EIXE7K13884011194
reply from BYDSales

I am very sorry to hear that your slide broke/ Your set does come with a warranty, and we will gladly send out a replacement. Please reach out to the customer advocate department so that we can register your warranty and send out any replacement parts you may need. We are here to assist you 7 days a week, from 8am-6pm CST. We can be reached at 1 (800) 856-4445

Oct 7, 2021
Mom of a wild boy
5 out of 5 stars
5 out of 5 stars review

VERY WELL BUILT

We bought this a month ago and so far have been extremely pleased. I cannot put a time frame on assembly, as we started and then my husband and children got Covid so it was start and stop but assembly went very smoothly for us. We are amazed at the sturdiness and durability. Overall we give a full 5-star review.

Helpful?197462EIXE7K13884011194
reply from BYDSales

Thank you for your 5-star review.

Jan 12, 2022
Shelley
3 out of 5 stars
3 out of 5 stars review

Little Evil Gem

I gave this 3 stars because the kids liked it or I would have given it 2. I didn’t realize there would be 8,880,882 pieces to keep track of between the screws, nails, washers, bolts, wood planks, poorly labeled wood pieces, etc. I think whomever engineered this little, evil gem was playing a revenge game on parents everywhere. I would not recommend this product to anyone that didn’t have the patience of an angel. 97 pages of instructions, 11.5 hours spread between 2 days, lots of cussing, and 4 adults later we got this thing put together. Plus, in my opinion, it’s a little pricy for the quality of the “cedar” that comes in this kit. Don’t even get me started on assembling the tube slide…

Helpful?197462EIXE7K13884011194
reply from Supplier Response

Thank you for your review! We are so sorry to hear of the issues that you are experiencing with your Bristol Point Our Customer Advocate Department is here 7 days a week, 8am-6pm CST, to assist you with any questions or replacement parts if needed!

Feb 24, 2021
Gh
4 out of 5 stars
4 out of 5 stars review

Price/quality right where it should be.

Normally I would build it myself from scratch, but for the price I figured I give it a shot. That way I do not have to draw blueprints and go out buy all the wood and hardware myself, which saves me a lot of time. I received the playground at a time I was extremely busy at work and knew I only had a couple of hours a day to work on it . The first day I put about 6h of work in, then I had 2 days I was only able to put in about 2-3. At that time it was pretty much finished, aside for some little stuff like the grill, sink, etc. So in total I put about 12h in by myself and it went fairly smooth. 2 pieces of advice:1. leave the wood on the boxes it came in, as there is a list of what is in which box. 2.sort your hardware, it will save you a lot of time looking for the right scews, or bolts, or whatever it calls for. In general it is good quality for the price, sometimes you do have to be careful putting screws in as they can be very close to the edges. Only had 2 pieces with a crack, but these were only designated to become table/trays, which obviously wasn't a big deal. Overall pretty satisfied.

Helpful?197462EIXE7K13884011194
reply from Supplier Response

Your product comes with a replacement part warranty. To order parts go to the following link: service.backyarddiscovery.com/Customer/Login. You can also call 800-8556-4445 8a-6p CT and a Backyard Discovery Customer Advocate will place the order for you.

Apr 10, 2019
Tiera
3 out of 5 stars
3 out of 5 stars review

Parts were EVERYWHERE and hard to read wood

This set came in 3 boxes labeled 1-3. We were thinking the wood would be in ordered since it was labeled 1-3. However, it was not. We had to dig throughout each box to find the right wood, which slowed up the process. Also, the would was labeled with black markings, for example J5, H13, etc. This showed you the correct would to use. However, some of the markings were FADED so you really couldn’t tell which wood was correct. We had to look by the pictures in the instructions. It was a PAIN! It took 5 days to put together but it turned out great and my son loves it.

Helpful?197462EIXE7K13884011194
reply from BYDSales

Thank you for your review and your experience will be passed along so that we can improve our customer experience.

Jul 7, 2021
Momof3
1 out of 5 stars
1 out of 5 stars review

Fun playset.... that is low quality

I wrote an initial positive review for this playset but it is now a year old and it is literally falling apart. We have a whole collection of broken pieces. We are going to have to inventory the parts and order replacements. It seems as if this may be a year thing.

Helpful?197462EIXE7K13884011194
reply from Supplier Response

Give Backyard Discovery Customer Advocate Team a call at 800-856-4445 to assist you. Be prepared for them to ask for photos of the Bristol Point so help see what is going on with the set.

Mar 1, 2019
Cw
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Easy and fun

Put together in less than a weekend and kids love it.

Helpful?197462EIXE7K13884011194
reply from BYDSales

Thank you for your 5 star review!

Mar 22, 2019
Buddy
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Nice set

My grandkids love it. The kitchen gets the most use though. I eat lots of food cooked on it. Lol

Helpful?197462EIXE7K13884011194
reply from BYDSales

Thank you for your 5 star review!

Apr 1, 2019
tballgrandma
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Kids love it

Definitely worth the money the kids would play on it 24/7 if they could. So much to do

Helpful?197462EIXE7K13884011194
reply from BYDSales

Thank you for your 5 star review!

Mar 27, 2019
Sheila
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

It takes more than 8 hours and more than 2 people. It is great when it is all put together.

Helpful?197462EIXE7K13884011194
reply from BYDSales

Thank you for your 5 star review!