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Customer reviews for Backyard Discovery Bristol Point Cedar Swing Set/Playset for
Backyard Discovery Bristol Point Cedar Swing Set/Playset
4.3 out of 5 stars
stars1,460 ratings1,152 reviews
  1. 5 stars67% (985)
  2. 4 stars18% (264)
  3. 3 stars4% (62)
  4. 2 stars2% (33)
  5. 1 star8% (116)

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Showing 1-10 of 1,152 reviews
Mar 17, 2019
Darlene352
5 out of 5 stars review

Verified Purchase

My kids love this swingset!

Was alot to put together but the app. Is amazing in helping with step by step instructions.very well made materials will last along time. It has features for older and younger kids to enjoy. My kids play on it everyday they love it! I recommend it to anyone wanting a bigger playset for your yard.

Helpful?5DYMH5QYQP4Q13884011194
reply from BYDSales

Thank you for your 5 star review!

Oct 23, 2019
Meredith
5 out of 5 stars review

Verified Purchase

Kids love it! But the tube slide is cursed.

Great play set. Very sturdy. Good luck with the twisty tube slide. By the time you get there the rest of playset will have already been put together and you will be filled with false pride, the tube slide will remind you why you have a day job and make you want to drink. You will question every major life decision and whether you possibly need a brain scan or your vision checked because the instructions for the tube slide might as well be an optical illusion. This is the part of this adventure you should just grab a drink and dig in build a fire to keep you warm and grab one of those big spotlights because it will surely get dark before you finish. Just remember “YOU IS SMART, YOU IS KIND.” -the help. Lol other than the tube slide we are very happy with this purchase and our kids love it too!

Helpful?5DYMH5QYQP4Q13884011194
reply from Supplier Response

You write a fun review! The tube slide can definately be a task. For future projects we encourage you to download the app called BILT as it is a 3-D interactive assembly tool.

Apr 8, 2020
ITSquire
5 out of 5 stars review

Verified Purchase

Great Set

Wow, there are A LOT of parts and it took three of us approximately 16 hours to put it together steadily working. The set is really well built, there are a couple of negatives, the sink faucet last one day before it broke off, the screws are not long enough and any moving of the faucet handles took it out. Some of the screws that hold the panels on are too short and the boards have popped off, I will just put a longer screw in to hold. The tie downs are not long enough. It took a lot of effort to screw them in and I will have to buy a set for Home Depot that are longer for the swing set portion. One piece of the tube slide was Cracked when we took it out of the box, but was replaced. Their customer service at Backyard Discovery was great, when I called her about the broken piece, she first registered the set, then hooked me up with the new part which was delivered in about three days. You can’t go wrong buying this, probably well worth paying the $500 to get it installed unless you have a lot of patience and like to work with your hands. My grandkids love it though and it was well worth it!

Helpful?5DYMH5QYQP4Q13884011194
reply from Supplier Response

We are glad your children are enjoying our Bristol Point. If you are still needing a new sink just give our Customer Advocate Team a call once more and they will happily get one out to you. 800-856-4445.

Jul 7, 2019
Zone
4 out of 5 stars review

Verified Purchase

Nice Swing Set

Nice swing set. Some steps in instructions had errors. Some pilot holes were off or to close to edge of wood so it would split. One floor panel had holes missing so had to drill. Quite a few splintered boards that will need sanding. Much longer than 8 hours to prep, build and anchor. would say it takes about 24 hours to be safe so plan a couple weekends to complete project.

Helpful?5DYMH5QYQP4Q13884011194
reply from BYDSales

Thank you for taking time to leave us a review!

Apr 6, 2019
Mom518
4 out of 5 stars review

Verified Purchase

Takes a while to assemble, but worth it!

I am docking a star because it took much longer to assemble than the “8 hours and two people” that the BILT app reports as required for the assembly of this play set. The pre-drilled holes were also not aligned in several areas, creating some hiccups along the way. My husband and his father are very handy, and it took them about 3.5 full days to assemble. However, once it’s completed, it’s cute as can be! Our toddler loves it and we know it will be used by our kids for many years to come!

Helpful?5DYMH5QYQP4Q13884011194
reply from BYDSales

Thank you for taking time to leave us a review!

Apr 30, 2019
Handyman John
4 out of 5 stars review

Verified Purchase

This has taken me 30 hours to put together. I have done many of these types of swing sets in the past. Some of the instruction's are very bad, when building the tub slide you really have to look at the instructions upside down in order to get it correctly. It took me 3 tries before I finally got it correct. Also on tubes slide they should use nuts and bolts instead of Philips head screws.

Helpful?5DYMH5QYQP4Q13884011194
reply from Supplier Response

John, Thank you for your feedback. Your comments are essential to improving our quality and service. Please keep in mind that assembly can vary based on many things including skill level, time availability and number of helpers. The Bristol Point should take 2 adults with average skill level approximately 8 hours to complete. We are very sorry your experience was less than perfect.

Aug 4, 2021
Thompson
4 out of 5 stars review

Verified Purchase

So fun

Once it's all put together, this playset is awesome. I bought it for my 3 year old son and all of his cousins, and they all love it. Putting it together was a huge pain in the rear, though. Directions say it takes 2 people 11 hours to complete--my husband owns his own construction company and this playset took us well over 11 hours. There are so many small pieces that could have come assembled to speed up the process, but instead they make the purchaser assemble them. And the tube slide....that is what nightmares are made of. The instructions are kind of all over the place, but they do get the job done which I guess is the important part.

Helpful?5DYMH5QYQP4Q13884011194
reply from Supplier Response

Hello Thompson!<br />Thank you for taking the time to review our product. We hope your son will make many memorable memories. We offer the copy manual for the tube slide and we also offer We also offer an APP that can be downloaded on any digital device. BILT app is an all-in-one, 3D-guided assembly app that is a fully-interactive, voice narrated app that does everything from explaining which hardware and tools are needed to letting you zoom in, zoom out and rotate each step to help eliminate the guess-work associated with paper instructions. Download BILT today FREE on any mobile device.<br />https://itunes.apple.com/us/app/bilt/id879452214?mt&#61;8<br />https://play.google.com/store/apps/details?id&#61;com.bilt.mobile

Aug 8, 2021
V Coleman
3 out of 5 stars review

Verified Purchase

Cute play set. Super fun.

It’s a very cute play set. Unfortunately it doesn’t seem very sturdy. I guess it’s sturdy enough, but it feels like if the kids play too rough... and my kids play ROUGH... that it would break. It’s only been a few days that we have had it together. The kids are having a lot of fun. The kitchen is really cool with a grill, pots, and food. All in all, I think it’s really nice. But nice doesn’t matter if it’s not sturdy. Time will tell. If it holds up it will be worth the money. I’m going to be really upset it it doesn’t.

Helpful?5DYMH5QYQP4Q13884011194
reply from BYDSales

Thank you for taking the time to leave a review. Our wood is selected for its outdoor qualities (resists bugs, natural longevity resisting decay and rot due to moisture or ground contact, etc.). We have had many years of proven products and are confident if maintained according to your manual guidelines your family will enjoy it for many years to come. Please know your swing set does come with a 5 year pro-rated warranty if you need any parts. You can reach our Customer Advocate Team at 800-856-4445. We are here 7 days a week 8am-6pm CST.

Apr 13, 2021
Gary
3 out of 5 stars review

Verified Purchase

Save Money and Headaches - DIY

Paid $400.00 for Assembly. Assembly would take 45 days to happen. Canceled assembly and undertook the task with the family. We took our time and had it up in a couple of days. 3 y/o is pleased!! STILL waiting for Sams to refund $400.00. Have called 6 going on 7 times with no resolution.

Helpful?5DYMH5QYQP4Q13884011194
reply from BYDSales

I encourage you to call Backyard Discovery Customer Advocate Team a call at 800-856-4445 8a-6p CT seven days a week, and let them know you are unable to reach Sam's for a refund. They are happy to help you.

Sep 20, 2019
sandi
3 out of 5 stars review

Verified Purchase

Still waiting on assembly

I have received it however it's still sitting in my driveway in boxes, I purchased the assembly with this and they have still not showed up to put it together. My grandkids are walking past the boxes every day asking when can we put it together. So I guess the playset might be good but I wouldnt know. Whatever you do dont purchase the assembly unless you have a few months to get t hff d thing set up.

Helpful?5DYMH5QYQP4Q13884011194
reply from BYDSales

Sandi, Thank you for your feedback! Your comments are essential to improving our quality and service. We are very sorry your experience was less than perfect. For installation please reach out to Go Configure directly at 1-888-888-5424. We hope that this helps and please don’t hesitate to reach out to our customer service group at 1-800-856-4445 for any additional assistance.