This is a great playset for small kids, especially with all the extras! The quality of the wood is not the best because it seems so brittle. You have to be super careful with the drill! Even when swinging or walking up the steps, it sounds like the wood is cracking/popping. We will definitely seal/stain it soon in effort to improve it's durability. My biggest suggestion would be this: pay for professional installation if you can! It was an absolute nightmare for us. It does not take much skill, it is just extremely tedious. My husband had to do most of it by himself, but I helped out when I could and it took us almost 3 whole days. One of the very last steps (assembling and attaching the tube slide) was the worst. I would recommend assembling the tube slide ahead of time.... before you get 3 days in and have hardly any patience left! The biggest problem was that the opening of our tube slide was mishaped, so it would not fit into the attachment hole on the platform. We tried everything to no avail, so we finally had to temporarily remove the H11 rail in order to get the tube slide into place. Then when we put the H11 rail back on, it left a small gap in the corner because the tube slide opening was taller on one side. The only other issue we have with parts is the swinging door to the kitchen. It doesn't close all the way. It seems like the hinge stop is preventing it from lining up with the door frame. It even bothers our 3 year old because she keeps trying to "close the door" all the way. Also, if you elect to self install using the Bilt app, be mindful that the steps are not numbered the same as in the manual. My husband preferred the paper instructions, but I preferred the app. So it was pretty difficult for us stay on track when we were working together. Overall, we like the design and it looks great when everything is put together. Kids absolutely love it, so those 3 days of torment were all worth it in the end! :)

Great price and extremely high quality playset. We were blown away by the quality of the wood and how it all went together, especially for the price. Directions were easy to follow and all hardware is bagged individually making it easy to find the right peices. Highly recommend this brand.

Instructions were good and easy to follow. Wood seems a little soft. We’ll see how long it will last.

The only reason I didn’t give it 5 stars is because some of the pieces were not marked clear. This was a great deal, but be prepared. There are a lot of pieces and it takes 2/3 days to put together.

It’s a nice looking playground once it’s set up. My husband and I (mostly my husband) were able to set this up in about 3 1/2 days. This is with 2 toddlers at home so maybe we woulda finished sooner if it was just us. There was 3 boards that were defective so we had to call the company. They were able to send us the boards but it took 5 days to arrive. Then we had to call again because our package was opened when we received it and 2 boards were missing. Because of all the frustration we had setting up the playset, i had to rate it 4 stars. It wasn’t too hard to set up but it definitely takes time. Other than that, we haven’t had it for a long time and I just sealed it with the wood water sealant so I’m hoping it lasts.

The customer service is the reason for the 5 stars - the person I spoke with on the phone was amazing! He listened to my issues and happily sent me everything we needed. The playset itself is really nice, but there were a few issues. The deck on the upper floor that we got had peeling wood. Some of the hardware wasn't long enough to attach well (but there was extra of longer sizes to use instead), mainly the railings at the upper lookouts. This is the first playset we have put together and it went as we expected and our kids love it. I will say we would have gladly paid a bit more to have the tube slide come pre-assembled!

For the price, the quality seems acceptable. The kids love it. But as others have said, 8 hour assembly time with 2 people is complete nonsense. It's more like 20 hours + another 4 hours for the slide. On the bright side, the instructions were very clear, no parts were missing, and they included extras for all hardware. The best advice I have is regarding the tube slide. Do not even attempt by yourself. Make sure you have at least 2, ideally 3 people. Build the entire slide with zip ties and make sure you have it right before putting any bolts in. We found that to be very efficient (but still took 2.5 hour with 3 people). Don't think you can go wrong for the price, good luck.

The shipping process is absolutely ridiculous! But I’m the end it was totally worth the price and the wait. Putting this together was kind of a pain, but the instructions are 100% on point! Some of the pieces need to be better labeled because the ink on a few were not readable but the instructions give pictures and dimensions of each piece which helped to be able to figure out what they were without the label. All in all it is a great playhouse and we are very happy with the end results.

Absolutely do not buy these swing sets from Sam’s Club. When ours was delivered it was pitched in the driveway in the pouring down rain and we paid the extra $1000 to have assembled and nobody reached out to set up a time and when we called Sams customer service we were told they have nothing to do with the swing sets they just sell them for a third party. Shame on Sam’s Club

My grandkids love it. The kitchen gets the most use though. I eat lots of food cooked on it. Lol