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Customer reviews for Backyard Discovery Bristol Point Cedar Swing Set/Playset for
Backyard Discovery Bristol Point Cedar Swing Set/Playset
4.3 out of 5 stars
stars
1,469 ratings1,161 reviews
  1. 5 stars67% (989)
  2. 4 stars18% (264)
  3. 3 stars4% (65)
  4. 2 stars2% (33)
  5. 1 star8% (118)

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Showing 11-20 of 1,161 reviews
Mar 17, 2019
Darlene352
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

My kids love this swingset!

Was alot to put together but the app. Is amazing in helping with step by step instructions.very well made materials will last along time. It has features for older and younger kids to enjoy. My kids play on it everyday they love it! I recommend it to anyone wanting a bigger playset for your yard.

Helpful?197462EIXE7K13884011194
reply from BYDSales

Thank you for your 5 star review!

Apr 5, 2019
Bneal69
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Very Nice Playset

Had this playset up for about a week now(Will review in 6 months) Several things I noticed. 1. This playset is not difficult to set up compare to others that I have built. (5 stars) 2. Quality of the product (4.5 stars) 3. Nice instructions (4.0 stars - some needed more time spent to figure out) 4. Slides (5 stars) 5. Accessories (5 stars) My grand kids love to play on this set and they are 6, 5 & 1.5 years old. Overall very nice product

Helpful?197462EIXE7K13884011194
reply from BYDSales

Thank you for your 5 star review!

Apr 13, 2021
Gary
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Save Money and Headaches - DIY

Paid $400.00 for Assembly. Assembly would take 45 days to happen. Canceled assembly and undertook the task with the family. We took our time and had it up in a couple of days. 3 y/o is pleased!! STILL waiting for Sams to refund $400.00. Have called 6 going on 7 times with no resolution.

Helpful?197462EIXE7K13884011194
reply from BYDSales

I encourage you to call Backyard Discovery Customer Advocate Team a call at 800-856-4445 8a-6p CT seven days a week, and let them know you are unable to reach Sam's for a refund. They are happy to help you.

Aug 4, 2021
Thompson
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

So fun

Once it's all put together, this playset is awesome. I bought it for my 3 year old son and all of his cousins, and they all love it. Putting it together was a huge pain in the rear, though. Directions say it takes 2 people 11 hours to complete--my husband owns his own construction company and this playset took us well over 11 hours. There are so many small pieces that could have come assembled to speed up the process, but instead they make the purchaser assemble them. And the tube slide....that is what nightmares are made of. The instructions are kind of all over the place, but they do get the job done which I guess is the important part.

Helpful?197462EIXE7K13884011194
reply from Supplier Response

Hello Thompson!<br />Thank you for taking the time to review our product. We hope your son will make many memorable memories. We offer the copy manual for the tube slide and we also offer We also offer an APP that can be downloaded on any digital device. BILT app is an all-in-one, 3D-guided assembly app that is a fully-interactive, voice narrated app that does everything from explaining which hardware and tools are needed to letting you zoom in, zoom out and rotate each step to help eliminate the guess-work associated with paper instructions. Download BILT today FREE on any mobile device.<br />https://itunes.apple.com/us/app/bilt/id879452214?mt&#61;8<br />https://play.google.com/store/apps/details?id&#61;com.bilt.mobile

Oct 23, 2019
Meredith
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Kids love it! But the tube slide is cursed.

Great play set. Very sturdy. Good luck with the twisty tube slide. By the time you get there the rest of playset will have already been put together and you will be filled with false pride, the tube slide will remind you why you have a day job and make you want to drink. You will question every major life decision and whether you possibly need a brain scan or your vision checked because the instructions for the tube slide might as well be an optical illusion. This is the part of this adventure you should just grab a drink and dig in build a fire to keep you warm and grab one of those big spotlights because it will surely get dark before you finish. Just remember “YOU IS SMART, YOU IS KIND.” -the help. Lol other than the tube slide we are very happy with this purchase and our kids love it too!

Helpful?197462EIXE7K13884011194
reply from Supplier Response

You write a fun review! The tube slide can definately be a task. For future projects we encourage you to download the app called BILT as it is a 3-D interactive assembly tool.

Jan 1, 2020
Christina
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Read this review!!

First off the directions are absolutely horrible. There are so many holes in each piece that you almost have to think backwards or look ahead to make sure you’re doing this right. The stamps for the identification pieces are hard to read on some pieces. The tube slide pieces have faint marking so pay close attention when putting that together. Took me about 25 hrs to put this thing together. Make sure you sort pieces by identifying numbers to save you some hassle digging through the like 500 individual boards. The wood is soft so turn the torch down on your drill. It turned out beautiful but I’ll never do it again. Also you’ll need a drill bit that folds like a L to help get in those tight spaces on the tube slide. Trust me!! Overall she loves it so the blood sweat and tears was worth it I guess.

Helpful?197462EIXE7K13884011194
reply from Supplier Response

Christina, First you should feel very accomplished by putting your Bristol Point together for your family. We do realize that our sets come in many pieces and we continually work to improve the customer experience during assembly. You didn’t say if you used the BILT app that was designed to help with assembly but it sounds like you have impeccable experience with building. Your advice that you shared is great advise for those starting this project and I would add to find a helper to make it easier as well. We appreciate your review and please know that your input will be shared with our engineer team.

Mar 3, 2019
AR
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great playset!

My husband and I installed this and it was very easy because the manual has excellent step by step instructions! We were not missing any parts. When it first arrived it was a bit intimidating but once we got started it all fell into place.

Helpful?197462EIXE7K13884011194
reply from BYDSales

Thank you for your 5 star review!

May 3, 2019
Jen
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love it!

My husband it a contractor so he didn’t have any issues with assembly. Our 2 year old loves the extra features such as the kitchen, wheel, scope etc. his favorite is the tunnel slide. Worth the money!

Helpful?197462EIXE7K13884011194
reply from BYDSales

Thank you for your 5 star review!

Dec 30, 2021
J Gaither
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

The kids love it

Our kids just love this it is great to get them outside more. I would give it 5 stars but it took a super long time to put together it took 2 men 2, 8 hour days to put this together.

Helpful?197462EIXE7K13884011194
reply from BYDSales

Thank you for your review, we are happy to hear that the kids are enjoying the set.

Jul 19, 2026
anonymous
1 out of 5 stars
1 out of 5 stars review

Terrible experience with the builders

Guys, when you buy this playground set, DO NOT buy the whole package which has them build it for you. My set arrived on July 6th but the builder messaged me saying they wouldn't be there to build it right away since it was summer and they were very booked out, which i understand. They scheduled me to the 26th, Tuesday. The set has been sitting in my garage for over 2 weeks. And now only 2 days left for them to come build it, they messaged me AGAIN saying because of the heat they can't come on Tuesday, and rescheduled me all the way to August. I went to talk to a worker at my local Sam's club and she said she can't help me with it, since the builders are a third party, they can't be touch! But i bought and paid thru Sam's website, i didn't hire these people to come build it for me, SAM's CLUB DID, and they're not taking responsibility because the builders were a third party. How does that make any sense? This is such a horrible experience.

Helpful?197462EIXE7K13884011194
reply from BYDSales

We&#39;re sorry to hear about the experience with the assembly service you purchased along with your swing set order through Sam&#39;s. We want to assist you further for anything else you may need. You may reach out to us by calling our hotline, 1-800-856-4445 (open everyday from 8AM to 6PM Central Time), or by sending us an email to customerserv&#64;backyarddiscovery.com.