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Customer reviews for Backyard Discovery Bristol Point Cedar Swing Set/Playset for
Backyard Discovery Bristol Point Cedar Swing Set/Playset
4.3 out of 5 stars
stars
1,482 ratings1,174 reviews
  1. 5 stars67% (999)
  2. 4 stars18% (268)
  3. 3 stars4% (65)
  4. 2 stars2% (33)
  5. 1 star8% (117)

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Showing 181-190 of 1,174 reviews
Aug 11, 2020
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love it!!

Love it! My two toddlers were so excited when they saw this amazing playset! Hire someone to put it together. It took 4 house framers 8-9hrs to assemble!

Helpful?1HTH9813BZ4413884011194
reply from BYDSales

We appreciate the 5-star review.

Apr 7, 2021
Reviewer name: Brian Venson
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Damaged and subpar parts or quality

Slots of the wooden parts came split and or damaged. Quality of wood very poor and parts that were already it together were falling apart due to striped screw holes and poor workmanship.

Helpful?1HTH9813BZ4413884011194
reply from BYDSales

Thank you for taking the time to review our product! We are sorry to hear that you are not 100% satisfied with your

Aug 26, 2022
Reviewer name: Rob D
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Kids playset

Kids love the swing set. Was pleasantly surprised at the quality. Install was a little tedious and time consuming even for an avid DIY’er like myself. If i had to do it again i’d probably pay to have it done.

Review from backyarddiscovery.com
Helpful?1HTH9813BZ4413884011194
Mar 27, 2021
Reviewer name: Raydaddy16
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Overall, decent playset

Delivery and packaging were great. Setup/instructions were ok. Wood is very cheap and many boards have splits in them. Overall, decent package/playset. Just be ready to replace some of the boards for your childs safety.

Helpful?1HTH9813BZ4413884011194
reply from BYDSales

Thank you for taking the time to review our product! We are sorry to hear that your set arrived with damaged parts

Apr 15, 2020
Reviewer name: Jess
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Playground, would highly recommend!

The directions were easy to follow and spot on. The boxes came clearly labeled. The kids love the playground! It was up in 10 hours, just like the directions said. My husband did most of the work on his own.

Helpful?1HTH9813BZ4413884011194
reply from BYDSales

Thank you for your review, we are happy to hear that you are pleased with your purchase.

Mar 9, 2025
Reviewer name: Alyssa
1 out of 5 stars
1 out of 5 stars review

Does not hold up over time

It is a very nice swing set but does not hold up over time. We have had it for a few years and it is starting to fall apart. We are having to replace boards and the slides are cracking. It's sad with how much the kids enjoy it.

Helpful?1HTH9813BZ4413884011194
reply from BYDSales

Thank you for taking the time to leave a review. Our wood is selected for its outdoor qualities (resists bugs, natural longevity resisting decay and rot due to moisture or ground contact, etc.). We have had many years of proven products and are confident if maintained according to your manual guidelines your family will enjoy it for many years to come. Please know your swing set does come with a 5 year warranty if you need any parts. You can reach our Customer Advocate Team at 800-856-4445. We are here 7 days a week 8am-6pm CST.

Jun 3, 2023
Reviewer name: Tokyo Joe
3 out of 5 stars
3 out of 5 stars review

A beautiful nightmare. Daughter is happy.

4 days to assemble - 1 man with minimal assistance from my 4 ft tall mother to hold something upright. (8hrs day 1, 3 hours day 2, 8 hours day 3, 6 hours day 4) - i am relatively handy which basic home repairs, but i was absolutely exhausted by the end of this journey. I cracked the wood while assembling the climbing wall - had to glue it back together, wait a few hours and drill new holes. Used a 12 ft step ladder to hold the swingset portion in place and drill on the roof, needed impact drill and driver, used a saw 1 time because i couldn't something to fit neatly. Crawled in and out of tower to screw in the flooring and kitchen set from the inside - it was not pleasant even as fun sized 5' 6'' ft. man. The most infuriating part was the ridiculous amount of different sized screws and the need to switch between a phillips and star bit at EVERY single step. There might be over 50 different screws and bolts, all parts were located in 3-4 boxes - I have concluded that there is no other explanation to this madness unless the engineer who designed this playground is a sadist. Organization is KEY. The tube slide challenged my will to continue building this set with the sheer amount of bolts it required to assemble it - I may have lost 1-2 hours doing the 1000 yard stare. I spent the time to level my land as I moved from one phase to the next. Grab a friend to test their loyalty, as it should be a two day job with two competent people. I think the wood is solid (for the money) - I like the design and the two slides, i felt that the swing portion is high quality. The kitchen below is a fun addition. My 3 year old daughter loves it so it was all worth it in the end.

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reply from BYDSales

Thank you for your review and your experience will be passed along.

May 27, 2023
Reviewer name: Kelli
2 out of 5 stars
2 out of 5 stars review

Nice playset if put together correctly

Well, we were very excited to get this playset for our son. Paid extra to have the GoFigure Company install it because I knew we would not have the time. They had a hard time putting it together (even shared this was their first time putting a playset together). After this comment, I had to really do a thorough inspection. Both slides were installed incorrectly. Multiple screws are missing from the slide. Actually, the long slide is being held by 2 wrong screws. Many areas of wood striped. I have called the Go Configure company, Sam's and Backyard Discovery, and have yet had anyone come to inspect this playset. Would have been better to install it myself, then it would have been done correctly even if it took multiple weekends. Customer service is lacking in all companies involved!

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reply from BYDSales

Go Configure warranties their technicians. Please call them to come back out and make the Bristol Point correct at no cost to you. 888-888-5424

May 31, 2022
Reviewer name: Bri
1 out of 5 stars
1 out of 5 stars review

Made cheap

Have had this for our kids for 2 years when it was only $1100. It is made cheap and has completely fallen apart so much so that we are returning our play set that looks like we have had it for 20 years and won’t be buying another Discovery brand again.

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reply from Supplier Response

Hi Bri-<br /> We are so sorry to hear your swing set did not hold up as expected. If you decide to keep the unit it does come with a 5 year warranty and we will gladly get replacement parts sent out to you. Be sure to read the maintenance guidelines to keep your unit protected from being outdoors. Sometimes the maintenance is overlooked leaving the wood unprotected from any sort of sealant and that causes the wood to weather overtime. We are here 7 days a week if you need any assistance with your swing set and can be reached at phone number 800-856-4445.

Jul 9, 2024
Reviewer name: Family Of 5
1 out of 5 stars
1 out of 5 stars review

Cheap wood, splits easily

We bought the swingset in May. We are frustrated with the cheap wood after spending a lot of money on this set. Many pieces came split, and we had several pieces split as we screwed it together. The wood is thin, and it's not as sturdy as we hoped it would be for the price. We can't even attach the handles at the end of the instructions. The bolts came out of the soft wood after trying to screw them in. It's awful. I do not recommend this set. Find yourself a better set for your money that has strong wood to last a long time.

Helpful?1HTH9813BZ4413884011194
reply from BYDSales

We are sorry to hear that! Please reach out to us at 1-800-856-4445 as we would like to help with these concerns.