Customer reviews for SAMSUNG 75" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN75TU700DFXZA forMember photos
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Did Not Last
i love samsung products love them. i have 2 g7 monitors for my pc, 3 other samsung tvs, phones, and my watch all samsung. im a fan boy. but this tv let me down. i bought it about 2 years ago when it was released, and its now dead. it was barely used, im at my computer the majority of the time. i would say it has less than 500 total hours over 2 years. and now no picture period. this was a major let down.
Hi CallMeCarl, We are sorry to hear that your Samsung TU7000 TV is no longer working after two years. Samsung prides itself on high-quality products and a great customer experience. Please know we are here to help you. If your TV has a black screen even when it's on, it's quite possible it could actually be your external device and not your TV. Please try these troubleshooting steps for your blank screen issue: 1. Press the Home button on the remote. If the menu appears, the TV is powered on but is either not on the correct source or not receiving a signal. If the menu does not appear, the TV may be having power issues. Check the red standby light, a little red light at the edge of the TV that you aim the remote at. In normal use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red standby light is off when the TV is in use (or doesn't have power). 2. Confirm the TV is set to the same source as the external device. For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1. If the TV is set to the correct source but there is still no image, unplug and reconnect the AV connections one cable at a time from both ends of each cable. If there's any damage to the cable, it will need to be replaced. After you've reconnected the external device, turn it off and then back on. 3. Test the HDMI cable. Some TVs have an HDMI cable test. Some models only have this test after a software update, and older models do not have it. If your model does not have this test or is not connected by HDMI, skip to the next step. The test is designed for HDMI cords less than 6 feet long and may not give accurate results on longer cords. To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test. If the test says, the cable is bad, replace the cable. Service is not required. 4. Test different external devices. The final thing to rule out is the external device you're using. Try connecting a different device or using a different source port. If you were unable to test the cable in the previous step, then try swapping the cable, too. If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it. If you continue to have issues, please give us a call so we can troubleshoot further with you. Contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat with an agent 2) Manuals, Software, & Warranty Info ~ Samsung Advisor
Never again - Korean junk made in Mexico
Lasted 18 months of very limited use in guest room. Then the "two fast red blinks, pause, two fast red blinks, pause, one long red blink and and one short red blink" started and was told that it was out of warranty (which I knew, but this seems like manufacturer defect) and then tried sell me new Samsung TV as the repair costs will likely be more than a new one.
Buyer Beware!
I bought my tv in January 2021. Mid July 2022, i came home to a black and blue screen. I've tried all of the different restart and/or hard start procedures and was successful twice but goes right back to the same re-cycle blue & black screen. I've never purchased a tv that has went out in n a little more than a year of having it!
Hi, Disappointed in Illinois, Thank you for purchasing the Samsung TU700D TV and for sharing your experience with your TV not displaying properly. Please try the following troubleshooting steps: 1. If any external devices are connected, check all input cable connections. 2. If the issue persists, define precisely what is wrong with the display. 3. Try changing channels using the remote control. Is the issue the same on all channels? 4. Press the Home button (looks like a house), select Source, and choose another input source. Is the issue the same on all sources? 5. If the same problem persists, run a diagnostic test. (Home > Settings > Support > Device Care > Self Diagnosis > Picture Test) 6. If the problem disappears during the test, check your TV signal (Home > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. The signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception Should your issue persist, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor
I love my new TV
[This review was collected as part of a promotion.] After trying my tv for a week, I have to say that I love my new TV. This is such an improvement over my older TV. The image colors are vibrant and defined, and make the viewing experience more enjoyable. Great sound with fabulous smart features, it comes with a lot of apps already installed and it's very easy to access to them. I loved that I can connect my phone via WiFi and use it as the remote control. Set up was super easy. This TV has exceeded all my expectations. All though I do wish it had more than 2 hdmi ports. I highly recommend this TV to everyone.
Pretty much the worst tv experience
the good- the bad- darkest picture ever. cant adjust it enough to see people when its a low light setting audio- doesnt stay connected to bluetooth soundbar from same brand picture- randomly has blue light/tint that covers the whole tv. cant read or see anything until it randomly goes away lag- lags like an early 2000's computer with viruses. click any button on the remote and wait 5 seconds or until it spazzes out and goes into a random app or some animal documentary
Bloop: I am very sorry you have experienced multiple issues with your TU7000 TV. I understand your frustration and disappointment. There are several troubleshooting steps you can take to improve your experience. 1) Please be sure to download and install the latest firmware which improves Bluetooth connection and addresses the color glitch issue. Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit. You may want to enable automatic updates for conveniences. Select Settings > Support > Software Update, then select Auto Update. If you would like to update your software using USB, please check for the latest version on the Samsung website Please be sure to reset the TV after it has been updated by either unplugging the AC for 20 seconds (or) pressing and holding the power butting until the TV turns off then back on. 2) To address your lag issue, you may want to run the self-diagnosis tool. This service checks memory and frees up unused cached memory and closes background apps. Go to Settings > Support> Device Care > Start Device Care 3) Samsung is aware of the issue of scenes appearing too dark, and a new firmware update will be released soon to address this issue. Please follow the steps in (1) to keep your firmware current. I hope these tips help. For further assistance, please contact Samsung TV Support at 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions
Wireless Connection Problems
had the tv for a week without issue and was relatively happy until i started experiencing a wireless connection issue ("mac address is invalid."). my wifi connection was fine (strong on all other devices), but the tv was completely unable to detect my (or any other) wireless router as it had during setup. i tried all the troubleshooting i could find online, but it seems to be a known defect with certain units that may or may not ever go away for the life of the tv. after trying to connect again for another hour it eventually detected my router again for about two minutes before the error quickly returned, at which point i made the easy call to return it for a different brand that won't require a lucky dice roll any time i want to watch tv. obviously a very frustrating outcome.
Great picture
picture is awesome. took some getting use to be ause it is so clear. only reason i gave it a 4 star is because of the remote. for some odd reason they did not have it light up. i keep having to turn on the light to use the remote. doesn't that seem odd. even the cheapest of the tv's come with remotes that light up. oh well, the tv was a gift so i can't complain too much lol.
Great value for a TV of this size. Bad software...
I bought this TV about a couple of weeks ago. I was replacing a very old 46 in. Sony HD tv. I have to say that for the price, this tv offers a very high quality picture. The color accuracy is very good. It is a very good TV overall. The good: - Great picture quality - Excellent connectivity features (Airplay2, use my pc wirelessly with the tv,) - The speakers wont blow you away but they sound very clear. - When I got it to work, the Smart things app is nice since you are able to control the TV with your phone or with Alexa. The bad: - The software of the TV has issues, Issue 1: the time is set to auto but for some reason it changes (weird) by itself to another time which is incorrect, you can easily fix this by setting the time manually, Issue 2: Once you log in to your samsung account and are able to download apps, once you turn off the tv for the day and turn on the tv the next day I was not able to download any new apps. There are a couple of ways to fix this temporarily: 1) Do a soft reset (with your remote (press and hold the power button on the remote until Samsung Tizen is displayed on the tv)) or 2) Unlplug and plug in the tv from the power outlet. (I have the latest software for the tv ver. 1114) all work but I just highly recommend the first option (it is the easiest). I dont mind these issues since they can hopefully be fixed by a sofware update by samsung, plus it is very cumbersome to move a 70 in tv from a second floor apartment. Also the apps once downloaded work great everytime and provide high quality streaming. Smartthings is weird since in the begining I tried to setup the tv via smartthings but was not able. I setup the tv via the remote control updated the tv to the latest firmware and then tried again, I failed. The only way I got it to work is to start the setup from the phone then wait, then start the setup again on my ipad and then wait again ( it asks you for the pin and then you enter it) It is at this point that it also leaves you waiting on the smartthings app on the ipad. Quit the app on the iphone and start the setup again, leave it alone once you enter the pin and hopefully will work. ( i simply noticed that it started working while I was watching a movie and tried the setup again) It could have been a server side issue but now everything is working ( amazon Alexa, remote control on the ipad and on the iphone, etc...) The TV is great, the software just needs better quality testing. Oh and if you are like me and live in an US territory, you will notice that you don't have all the apps that the TV should have on the app store. This can be fixed by resetting the tv, once you are taken to the page to accept the terms and conditions just press (fast forward 2 8 9 rewind) and you can select United States. This will open up the app store for the applications that are missing.
Disappointed
I bought this TV this week. The picture was great for 2 days. Turned the TV on this morning and every channel has green imaging. It is only clear now when still pictures are on the screen . . . Will be in touch with the store where I purchased it as I have only had it a few days now.
Falcon: Thank you for purchasing the Samsung TU7000 and sharing your review. We apologize for the color issue you experienced. Please check that your TV has the latest firmware update, which can be found at: www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020 You can find instructions for how to update the firmware at: www.samsung.com/us/support/answer/ANS00062224/ If we can be of further assistance, please call us at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) To optimize your product experience, we encourage you to register your new Samsung TV at: https://www.samsung.com/us/support/register/ …and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates. We hope the above resolves your issue. Thanks for choosing Samsung.
Good Screen Resolution
[This review was collected as part of a promotion.] It's a very nice smart TV with reasonable price and good quality pictures. I really enjoy watching shows and movies on this TV. The only thing that I believe it's missing. The voice command on the TV remote control.