Customer reviews for SAMSUNG 75" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN75TU700DFXZA forMember photos
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Did Not Last
i love samsung products love them. i have 2 g7 monitors for my pc, 3 other samsung tvs, phones, and my watch all samsung. im a fan boy. but this tv let me down. i bought it about 2 years ago when it was released, and its now dead. it was barely used, im at my computer the majority of the time. i would say it has less than 500 total hours over 2 years. and now no picture period. this was a major let down.
Hi CallMeCarl, We are sorry to hear that your Samsung TU7000 TV is no longer working after two years. Samsung prides itself on high-quality products and a great customer experience. Please know we are here to help you. If your TV has a black screen even when it's on, it's quite possible it could actually be your external device and not your TV. Please try these troubleshooting steps for your blank screen issue: 1. Press the Home button on the remote. If the menu appears, the TV is powered on but is either not on the correct source or not receiving a signal. If the menu does not appear, the TV may be having power issues. Check the red standby light, a little red light at the edge of the TV that you aim the remote at. In normal use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red standby light is off when the TV is in use (or doesn't have power). 2. Confirm the TV is set to the same source as the external device. For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1. If the TV is set to the correct source but there is still no image, unplug and reconnect the AV connections one cable at a time from both ends of each cable. If there's any damage to the cable, it will need to be replaced. After you've reconnected the external device, turn it off and then back on. 3. Test the HDMI cable. Some TVs have an HDMI cable test. Some models only have this test after a software update, and older models do not have it. If your model does not have this test or is not connected by HDMI, skip to the next step. The test is designed for HDMI cords less than 6 feet long and may not give accurate results on longer cords. To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test. If the test says, the cable is bad, replace the cable. Service is not required. 4. Test different external devices. The final thing to rule out is the external device you're using. Try connecting a different device or using a different source port. If you were unable to test the cable in the previous step, then try swapping the cable, too. If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it. If you continue to have issues, please give us a call so we can troubleshoot further with you. Contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat with an agent 2) Manuals, Software, & Warranty Info ~ Samsung Advisor
Great value for a TV of this size. Bad software...
I bought this TV about a couple of weeks ago. I was replacing a very old 46 in. Sony HD tv. I have to say that for the price, this tv offers a very high quality picture. The color accuracy is very good. It is a very good TV overall. The good: - Great picture quality - Excellent connectivity features (Airplay2, use my pc wirelessly with the tv,) - The speakers wont blow you away but they sound very clear. - When I got it to work, the Smart things app is nice since you are able to control the TV with your phone or with Alexa. The bad: - The software of the TV has issues, Issue 1: the time is set to auto but for some reason it changes (weird) by itself to another time which is incorrect, you can easily fix this by setting the time manually, Issue 2: Once you log in to your samsung account and are able to download apps, once you turn off the tv for the day and turn on the tv the next day I was not able to download any new apps. There are a couple of ways to fix this temporarily: 1) Do a soft reset (with your remote (press and hold the power button on the remote until Samsung Tizen is displayed on the tv)) or 2) Unlplug and plug in the tv from the power outlet. (I have the latest software for the tv ver. 1114) all work but I just highly recommend the first option (it is the easiest). I dont mind these issues since they can hopefully be fixed by a sofware update by samsung, plus it is very cumbersome to move a 70 in tv from a second floor apartment. Also the apps once downloaded work great everytime and provide high quality streaming. Smartthings is weird since in the begining I tried to setup the tv via smartthings but was not able. I setup the tv via the remote control updated the tv to the latest firmware and then tried again, I failed. The only way I got it to work is to start the setup from the phone then wait, then start the setup again on my ipad and then wait again ( it asks you for the pin and then you enter it) It is at this point that it also leaves you waiting on the smartthings app on the ipad. Quit the app on the iphone and start the setup again, leave it alone once you enter the pin and hopefully will work. ( i simply noticed that it started working while I was watching a movie and tried the setup again) It could have been a server side issue but now everything is working ( amazon Alexa, remote control on the ipad and on the iphone, etc...) The TV is great, the software just needs better quality testing. Oh and if you are like me and live in an US territory, you will notice that you don't have all the apps that the TV should have on the app store. This can be fixed by resetting the tv, once you are taken to the page to accept the terms and conditions just press (fast forward 2 8 9 rewind) and you can select United States. This will open up the app store for the applications that are missing.
Great picture
picture is awesome. took some getting use to be ause it is so clear. only reason i gave it a 4 star is because of the remote. for some odd reason they did not have it light up. i keep having to turn on the light to use the remote. doesn't that seem odd. even the cheapest of the tv's come with remotes that light up. oh well, the tv was a gift so i can't complain too much lol.
Why must it have 2 legs?
Great TV, but why do all tvs now have 2 legs that are very far apart from each other? We do not have room for a bigger piece of furniture. The TV is less than an inch wider than our old one, but needs a TV stand 4 inches wider, since it changed from a central base to two legs. Is it for increased stability? If it is, Samsung, and all other companies, for that matter, did not think through all the angles. SOME PEOPLE DON'T HAVE INFINITE SPACE! if we get a bigger TV stand, we can't enter the kitchen without going outside. Please stop requiring bigger furniture to fit the same size tv.
Disappointed
I bought this TV this week. The picture was great for 2 days. Turned the TV on this morning and every channel has green imaging. It is only clear now when still pictures are on the screen . . . Will be in touch with the store where I purchased it as I have only had it a few days now.
Falcon: Thank you for purchasing the Samsung TU7000 and sharing your review. We apologize for the color issue you experienced. Please check that your TV has the latest firmware update, which can be found at: www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020 You can find instructions for how to update the firmware at: www.samsung.com/us/support/answer/ANS00062224/ If we can be of further assistance, please call us at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) To optimize your product experience, we encourage you to register your new Samsung TV at: https://www.samsung.com/us/support/register/ …and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates. We hope the above resolves your issue. Thanks for choosing Samsung.
OK
samsung's app access is not user-friendly. not intuitive and not easy to access when you have numerous regularly used apps. sound is terrible (not a big deal for most like me with a home theater system anyway). brightness and especially light/dark contrast is poor. still playing with color settings, but the presets are not helpful.
KP021: I’m sorry to hear that you’re not fully satisfied with the app access and brightness of your TU7000 TV. I am sorry to hear that you are not happy with the brightness levels of your picture. If the colors on your TV are correct but just a little too dark or bright you can try the different Picture Modes or manually adjust the Brightness settings to your liking. Dynamic Picture Mode will make pictures brighter and clearer in bright viewing environments. Go to: Settings > Picture > Picture Mode > Dynamic Or manually adjust the Brightness and other settings to your liking. Press the HOME button on your remote, then navigate to: Settings > Picture > Expert Settings You may also want to disable Power Saving Mode which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings> General> Eco Solution> Power Saving Mode. Ambient Light Detection will also automatically adjust the brightness level of the TV, according to the ambient light level, to reduce power consumption. If Ambient Light Detection has adjusted the screen brightness to a too bright or dark level, you can select Minimum Brightness to manually adjust the minimum screen brightness. Go to Settings> General> Eco Solution> Ambient Light Detection Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings>Support>Software Update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update. I hope this helps to improve your picture. Should you need further assistance with app access or with image troubleshooting, please contact Samsung Customer Support. Please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. 3) Manuals & Software 4) Warranty Info 5) Contact Us ~ Samsung Advisor
I love my new TV
[This review was collected as part of a promotion.] After trying my tv for a week, I have to say that I love my new TV. This is such an improvement over my older TV. The image colors are vibrant and defined, and make the viewing experience more enjoyable. Great sound with fabulous smart features, it comes with a lot of apps already installed and it's very easy to access to them. I loved that I can connect my phone via WiFi and use it as the remote control. Set up was super easy. This TV has exceeded all my expectations. All though I do wish it had more than 2 hdmi ports. I highly recommend this TV to everyone.
Best tv ever
I actually bought this tv used last year off of a friend and its a great tv he already had it a few yrs and now i have it and everything workss amazingly on it and then i found out about the xbox app and i can play games on it with out a console anazing
Save you time and money.
SAVE YOUR TIME AND MONEY! 3rd time writing this bad review the other two were taken down. Bought this less then two months ago and now it won't turn on. It hardly worked with Alexa and Apple AirPlay. It would only bring up a blank screen when I tried to use them. Picture was decent when it worked. It comes preloaded with a cluster of just junk apps that you will never use. Not worth your hassle or time.
HB00: Thank you for purchasing the Samsung TU7000 TV. I am very sorry that you are experiencing issues turning your TV on. You may want to try the following troubleshooting steps: (1) Make sure that the AC power cord is securely plugged in to the TV and the wall outlet. (2) Make sure that the wall outlet is working and the power indicator at the bottom of the TV is lit and glowing a solid red. If it is off, the TV either does not have power, or it is on and the screen is black. If it is blinking, your TV may need service. (3) Try pressing the TV Controller button at the bottom of the TV to make sure that the problem is not with the remote control. (4) If the TV turns on, your issue may be with the remote control If you have an app that is freezing, not loading, or crashing, you can try cold booting your TV, updating your TV's software, deleting and downloading the app again, and a completing full reset of Smart Hub to correct the issue with the app. You can search online for ‘Samsung Support TSG01003027’ for step-by-step instructions If you need further assistance, please know that Samsung Customer Support is here to help, and can be reached via any of the below options: 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions
Buyer Beware!
I bought my tv in January 2021. Mid July 2022, i came home to a black and blue screen. I've tried all of the different restart and/or hard start procedures and was successful twice but goes right back to the same re-cycle blue & black screen. I've never purchased a tv that has went out in n a little more than a year of having it!
Hi, Disappointed in Illinois, Thank you for purchasing the Samsung TU700D TV and for sharing your experience with your TV not displaying properly. Please try the following troubleshooting steps: 1. If any external devices are connected, check all input cable connections. 2. If the issue persists, define precisely what is wrong with the display. 3. Try changing channels using the remote control. Is the issue the same on all channels? 4. Press the Home button (looks like a house), select Source, and choose another input source. Is the issue the same on all sources? 5. If the same problem persists, run a diagnostic test. (Home > Settings > Support > Device Care > Self Diagnosis > Picture Test) 6. If the problem disappears during the test, check your TV signal (Home > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. The signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception Should your issue persist, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor