Customer reviews for SAMSUNG 75" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN75TU700DFXZA forMember photos
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I thought it was going to be great...
i wanted a smart tv that no longer needed a 3rd party device to watch youtube and such. boy were we disappointed. the tizen user interface is as slow as aol dialup internet. just try to do anything in the menus and it takes 10-30 seconds for the tv to respond to your remote input. the only positive is the picture quality is amazing! however the hdmi to soundbar control is buggy and doesn't always work right, when using the optical cable the volume control randomly stops working and randomly starts working again. i can't wait to get a different brand tv
Good overall
very good picture, not phenomenal speakers but they're clear. navigation is relatively simple. my only gripe - it turns itself back on!!! and yes, we've checked the remote, the software, blah blah blah. all the things that can be looked up to try, we've tried. wish we could figure out the issue, but other than having to get back up and turn the tv off again, it's a solid set.
CANNOT CHANGE APPS
so disappointed! bought this tv because it had apple tv and other apps. they didn't say the tv apps could not be changed. there is no room on the 1 gig of memory to add anything and you cannot remove the stock apps! literally the reason i bought the tv... i would choose anything else.
ROB108: Thank you for sharing your experience with your new TU7000 TV. Here are some things you can try: 1) Go to Settings > Support> Device Care > Start Device Care This service checks memory and frees up unused cached memory and closes background apps. 2) Remove apps you no longer need. From the Home screen, go to Apps > Settings > delete your apps from here 3) Turn automatic updates on. Select Settings > Support > Software Update, then select Auto Update. I hope these tips help. If you need further assistance or have any questions, please contact Samsung Customer Support. Available at 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions
Glitching
we bought this about 2 weeks ago and it was working great but for no apparent reason, the TV volume is going crazy, the volume goes all the way up to 100 and stays there. When we try to turn it down and release the volume button it automatically goes up to 100. We troubleshooted it by unplugging it, and reseting it to factory settings and we made sure it was in fact not the remotes by removing the batteries. This is really upsetting.
Linda, I apologize for the disappointment you have had with the volume issue. So that we can better troubleshoot this issue and provide steps towards a solution, I invite you to please contact Samsung TV Support via any of the below options: 1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 9PM EST (Mon-Fri) 2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport If you have not already done so, we invite you to register your new Samsung TV at: https://www.samsung.com/us/support/register/. Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates. Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon. -Samsung Ambassador
Great TV for an amazing price
[This review was collected as part of a promotion.] I bought this TV over a year ago when I was moving cities, wanted a big screen without having to expend the premium cost on it. I'm highly surprise by the quality of the TV specially for what I paid for. The images is high quality even when playing video games and the sound is perfect for a small apartment. The extra channels that Samsung provides are a plus since we don't pay for cable but can access it for free. Overall great purchase.
Poor performance. Would not recommend Samsung
I bought this tv less than 3 years ago and it already having issues powering on. Sometimes it takes 5-30 minutes to turn on. Once it is on it works fine, but very disappointed that this model isn't working properly. Contacted Samsung support via email with no response. Called the Samsung support # and the representative walked me through some troubleshooting, but couldn't fix the issue. Now I'm stuck with a 58” tv that won't turn on when I want it to. They suggested I call for repair service, which would cost as much as I paid for the tv.
Don't buy this tv .
i just bought it 2weeks ago. when i got the tv it have blinking problem. show up randomly can enjoy this tv poor quality. was trying to resolve the problem today. but spending almost a hour still no solution. too much problem to get this tv. not enjoyable. not recommend buying.
WEI WU: Thank you for purchasing the TU7000 TV and for your review. If your TV is flickering or dimming sporadically, you may need to disable some of the energy efficiency features. Disable Ambient Light Detection, Power Saving Mode, Motion Lighting, or Contrast Enhancer. Settings > General> Eco Solution> Ambient Light Detection Settings > General> Eco Solution> Power Saving Mode Settings > General> Eco Solution> Motion Lighting Settings > Picture > Expert Settings > Contrast Enhancer Run Picture Test. When the tested image quality is normal, check the signal of the connected device. Settings > Support > Device Care > Self Diagnosis > Picture Test I hope this helps. If your issue persists, please reach out to Samsung Customer Support, and a representative will gladly assist you. Available at 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions
Stunning picture quality!
What are these reviews talking about??? This tv picture is absolutely gorgeous! I only buy Samsung tv's they are top notch. This one I bought for my covered lanai and the picture is stunning. Only complaint would be tat volume gets lost outside, but it's not an outside branded tv... My sonos took care of that! Highly recommended! And all of my apps work fine on this tv. lol
Bad performer
It performs pretty poorly in an ambient day-lit room. I can't even watch this during the day or in a room with lighting. You can't even see any dark scene. I've tried ALL the recommended adjustments. It's been bad tech since day one, though okay for daytime cooking shows. But sometimes you just want to watch a movie. Watching any Alien series would be impossible.
Returning
We have given it a try, but we will return it. The apps do not work properly, videos keep freezing. We have checked for updates and done everything possible to make this work. Not very impressed with image quality, the smaller Toshiba that we had for a while works better than this one. Not worth keeping.
Hi Just Me, I'm very sorry that your TU7000 TV is not working properly. Please know your feedback will be shared with our internal teams. Please know we back this TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor