Hi,Thank you for reaching out to us at CrockPot. We regret the difficulties you faced and understand the inconvenience caused. We recommend submitting a warranty claim through our online form. You can fill out the Warranty Form on our official website.For further questions, please feel free to reach out to us on Messenger or at 1-800-323-9519. Our team is committed to helping you from Monday to Friday, 9am to 5pm Eastern Time. We prioritize your satisfaction and are dedicated to resolving any concerns you may have. Have a pleasant day,—Crock-Pot Consumer Care

Thank you for taking the time to submit a review. We are truly sorry that the slow cooker that you received did not function as promised. We would love nothing more than to correct this issue. Please give us a call at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and/or email by visiting www.crock-pot.com. Our product specialists will be more than willing to assist you.

Hello there Wendy!<br /><br />Thank you for taking the time to submit a review. Your feedback is important to us as it helps us to improve our products and services continuously. <br /><br />You can adjust the time on your unit using the &#43;/- buttons in 30-minute increments, up to 20 hours. Simply choose the time that matches your recipe, and it will start counting down in one-minute intervals. <br /><br />Please contact us directly so we can assist you further. You can reach us directly via our official CrockPot &#34;Contact Us&#34; website or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.<br /><br />Thank you and please stay safe!<br /><br />CrockPot Consumer Care