Hello.<br /><br />Thank you for taking the time to post this review. Your feedback is important to us.<br /><br />We are sorry to hear about the inconvenience and apologize for it.<br /><br />If the latch of your CrockPot is broken, kindly reach out to us directly for further assistance via our official CrockPot &#34;Contact Us&#34; website or through LiveChat. <br /><br />We’re available Monday–Friday, 9 a.m.–5 p.m. Eastern Time.<br /><br />We will be glad to help you. <br /><br />Thank you!<br /><br />CrockPot Consumer Care

Hello.Thank you for taking your time to post this review. Your feedback is important to us.We are sorry to hear about the inconvenience and apologize for it.If the part of your unit is missing, kindly reach out to us for further assistance via our official CrockPot "Contact Us" website or through LiveChat. We’re available Monday–Friday, 9 a.m.–5 p.m. Eastern Time.We will be glad to help you. Thank you!CrockPot Consumer Care

Hello there AL!Thank you for taking the time to submit a review. Your feedback is important to us as it helps us to improve our products and services continuously. We apologize for the situation you have had with the unit. We want to learn more about your situation and what exactly happened. Therefore we encourage you to please reach out to us via email, phone or the contact form available on our website. Thank you, and please stay safe!

Hello Jan,Thank you for taking the time to reach out to us and share your feedback on our 7-Quart Programmable Slow Cooker with Digital Countdown Timer. We are sorry to hear that the product did not meet your expectations due to the temperature regulation. This is not the quality we strive for, nor the experience we want you to have with our products. We will be sure to forward your feedback to our product team for immediate review.We encourage you to reach out to us directly for assistance regarding this matter. You can reach us via our official website or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time. Thank you and please stay safe! Crockpot Consumer Care

Hello!Thank you very much for your feedback! We are very sorry to hear about the display and we apologize for the inconvenience caused! It should not have happened! We would like to have a chance to assist you further, that is why we strongly encourage you to reach out to us directly via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.Thank you!CrockPot® Consumer Care

Hello.<br /><br />Thank you for taking your time to post this review. Your feedback is important to us. We are sorry to hear about your experience. In the future, please contact us directly so we can find the best solution for your issue. You can reach us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you and please stay safe! Crockpot Consumer Care