Hi Lisa. We are extremely sorry to hear that the lid handle of your slow cooker has cracked. We understand your disappointment and we apologize for any inconvenience that this may have caused you. We would love nothing more than to correct this issue and restore your faith in Crock-Pot as we have been manufacturing high-quality products for decades and we expect them not just to last but to be your go-to kitchen appliance. We would like to encourage you to contact us directly via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you! Crockpot® Consumer Care

Hello!<br /><br />We are incredibly sorry to hear about this situation and we sincerely apologize for it! It should not have happened!<br /><br />Should you require any further assistance, please reach out to us via our official CrockPot &#34;Contact Us&#34; website or through LiveChat.. We’re available Mon.-Fri. 9am -5pm Eastern Time.<br /><br />Thank you!<br /><br />CrockPot® Consumer Care

Hello there! We are extremely sorry to hear about this and even more sorry to disappoint you. We would love nothing more than to correct this issue and restore your faith in CrockPot as we have been manufacturing high quality products for decades and we expect them to last. For direct assistance, please feel free to call us at 1-800-323-9519. For your convenience our customer care team is available Mon-Fri 9am-6pm, EST .Our product specialists will be more than happy to help you.

Hello!We are sorry to hear about what happened to your travel bag. We will be more than happy to open a warranty claim for you.Please reach out to us via our official CrockPot "Contact Us" website or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you and please stay safe!CrockPot Consumer Care

Hello, this is Arlinda from CrockPot!<br /><br />Thank you for sharing your feedback with us. <br />We&#39;re delighted to hear that you found our product to be a great deal. However, we&#39;re truly sorry to learn that the bonus carrying bag did not meet your expectations, and the handle tore the first time you used it, even with the crockpot empty. Ensuring the quality and functionality of our products and their accompanying accessories is a priority for us, and we apologize for any disappointment or inconvenience caused by the torn handle.<br /><br />We want to make things right for you. Please contact us directly through email, phone, or the contact form available on our website, and we&#39;ll work diligently to ensure your satisfaction.<br /><br />Thank you and please stay safe! <br />CrockPot Team

Hello James!We are terribly sorry to hear about the issue.We do not know what could have been the reason behind your unit having this kind of problems without doing a quality check.We are sure that, since you purchased it recently, you can return it to the retailer for a quick replacement or refund.Alternatively, you can contact CrockPot directly to also receive a replacement or refund on your 1 year guaranteed warranty.If you would like to do that or have any more questions, please reach out to us via our official CrockPot "Contact Us" website or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you and please stay safe!CrockPot Consumer Care

Hello. Thank you for taking your time to post this review. We are sorry to hear about your experience with our Crock-Pot 7qt One Touch Cook and Carry Slow Cooker - Blue. We want to assist you further with that. Please contact us directly via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time. <br /><br />Thank you and please stay safe!<br /> Crockpot Consumer Care