Hello khan, we would like to serve you well. Please reach out to us directly if you have any complaints about any of our products. You can reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you! Crockpot® Consumer Care

Hello, this is Arlinda from CrockPot!Thank you for taking the time to submit a review. We sincerely apologize for this situation, this is not the experience we would like you to have. In order for us to properly assist you with this matter, please contact us through email, phone or the contact form available on our website. Thank you and please stay safe! CrockPot Team

Hi Jason,We’re sorry for any inconvenience you’ve experienced. Since your purchase was made through Sam's Club, we recommend reaching out to their customer service for further assistance. If you have any trouble resolving the issue, please don’t hesitate to contact us through our official support channels, including our website and LiveChat. Our team is happy to help Monday–Friday from 9 AM – 5 PM ET.Thank you!CrockPot Consumer Care

Hello, this is Arlinda from CrockPot!Thank you for reaching out with your feedback regarding your CrockPot SCCPVLF710-S. We're sorry to hear about the trouble you've encountered with the timer on your crockpot. Your feedback is important to us, and we appreciate you bringing this to our attention.To assist you further, please contact us via email, phone, or the contact form on our website, so we can address these concerns promptly. Thank you and please stay safe! CrockPot Team

Hello.Thank you for taking your time to post this review. Your feedback is important to us.We are sorry to hear about the inconvenience and apologize for it.If you are experiencing any issues with one of our products, kindly reach out to us directly for further assistance via our official CrockPot "Contact Us" website or through LiveChat. We’re available Monday–Friday, 9 a.m.–5 p.m. Eastern Time.We will be glad to help you. Thank you!CrockPot Consumer Care

Hello! Thank you for posting this review and letting us know about the issue! We would like to strongly encourage you to reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time. Our product experts will be happy to assist you with your unit!Thank you and have a great day!CrockPot® Consumer Care

Hello Pam,<br /><br />Thank you for reaching out and sharing your feedback regarding our 7-Qt. Cook &amp; Carry Digital Countdown Slow Cooker. We truly appreciate you taking the time to provide this feedback.<br /><br />We’re very sorry to hear that the unit did not meet your expectations and that the click broke. This is not the quality we strive for nor the experience we wish for you to have with our products.<br /><br />We’ve shared your feedback with our product team for further review. Feedback like yours is invaluable in helping us improve our products.<br /><br />For assistance, please reach out to us directly via the &#39;Contact Us&#39; form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.<br /><br />Thank you!<br />Crockpot® Consumer Care.