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Customer reviews for KidKraft Charleston Lodge Wooden Outdoor Swing Set/Playset for
KidKraft Charleston Lodge Wooden Outdoor Swing Set/Playset
3.8 out of 5 stars
stars123 ratings78 reviews
  1. 5 stars54% (66)
  2. 4 stars15% (19)
  3. 3 stars9% (11)
  4. 2 stars4% (5)
  5. 1 star18% (22)

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Showing 71-78 of 78 reviews
Sep 16, 2023
Sunshine1982
4 out of 5 stars review

Had for 7 years

We’ve had this playset for seven years. Kid craft was really good about helping us find replacement parts for the twisty slide and as we are selling it now they have two more that need to be replaced. Other than that it has survived neighborhood kids for 7 years!

Review from kidkraft.com
Helpful?77Z01QT6U1AG13880611099
Apr 18, 2024
John
3 out of 5 stars review

Absolute junk!

We bought this for a local outdoors club, and it didn't last one (1) season. Let me start with the fact that it is made of the cheapest and lightest wood possible. The "instructions" were horrible at best. After 8 hours of 6 guys working to put this together and having to go for more hardware. It was finally up. The first weekend, the plastic slide ripped through the screws holding it on. The next weekend, the tube slide literally broke in half with a small child inside it. The canopy/roof ripped off with a slight wind. $1500 thrown away. Do yourself a favor, and don't waste your money on this piece of garbage.

Helpful?77Z01QT6U1AG13880611099
reply from KidKraftExpert

Thank you for taking the time to provide your feedback! We'd love to learn more about your review and see if we can help resolve any issues. Please feel free to contact us at customerservice@kidkraft.com! -The KidKraft Customer Care Team +1 (800) 933-0771 #09002

Sep 21, 2018
Anthony
3 out of 5 stars review

Missing tube slide instructions...

I am missing the tube slide instructions as well. Very frustrating! Can I get them online anywhere?

Helpful?77Z01QT6U1AG13880611099
reply from KidKraftExpert

Hi there, all assembly instructions can be found on our website assembly.kidkraft.com. Please make sure to select the correct version of your item so you can get the correct instructions. Thanks for playing with KidKraft! -The KidKraft Customer Care Team

Dec 22, 2023
T066112
1 out of 5 stars review

Trash

This play set is the biggest piece of garbage I’ve ever spent money on. Wood splitting and chipping during assembly. Screws rounding off with included bit. Very low quality wood and screws. Wouldn’t recommend to my worst enemy.

Review from kidkraft.com
Helpful?77Z01QT6U1AG13880611099
reply from The KidKraft Customer Care Team

Oh no! We'd love to learn more and see if we can help resolve the issue. Feel free to contact us at customerservice@kidkraft.com. -The KidKraft Customer Care Team +1 (800) 933-0771 #09002

Jun 9, 2024
AML
1 out of 5 stars review

Garbage

Total waste of money. I’ve had it a year blew over in one big gust of window the roof ripped off. Doors broken canopy is broken. Total crap quality.

Review from kidkraft.com
Helpful?77Z01QT6U1AG13880611099
reply from Marketing

We're so sorry this set did not meet your expectations! Please feel free to contact us at customerservice@kidkraft.com if you need assistance with replacement parts. -The KidKraft Customer Care Team +1 (800) 933-0771

Jul 9, 2018
PEARL
5 out of 5 stars review

Top Rate!

Great Sturdy Playset! Kids Loving it! Fyi - assembly takes forever - my advice is to pay for assembly and not do it yourself!

Review from kidkraft.com
Helpful?77Z01QT6U1AG13880611099
Jun 9, 2018
MYRA
5 out of 5 stars review

It's time for some fun.

We love this playset. It's very well made. I see lots of years of enjoyment ahead.

Review from kidkraft.com
Helpful?77Z01QT6U1AG13880611099
Jun 16, 2021
Kristen
1 out of 5 stars review

poor quality

very poor quality! falling apart after 2 years!

Review from walmart.com
Helpful?77Z01QT6U1AG13880611099
reply from KidKraftExpert

Oh no! We'd love to learn more and see if we can help resolve the issue. Feel free to contact us at customerservice@kidkraft.com. -The KidKraft Customer Care Team +1 (800) 933-0771 #09002