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Customer reviews for KidKraft Charleston Lodge Wooden Outdoor Swing Set/Playset for
KidKraft Charleston Lodge Wooden Outdoor Swing Set/Playset
3.9 out of 5 stars
stars
120 ratings75 reviews
  1. 5 stars55% (66)
  2. 4 stars16% (19)
  3. 3 stars8% (10)
  4. 2 stars3% (4)
  5. 1 star18% (21)

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Showing 61-70 of 75 reviews
Mar 30, 2020
Sofia
5 out of 5 stars review

Verified Purchase

Made my children’s smiles light up.

Very sturdy

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Feb 7, 2023
Carolina
5 out of 5 stars review

Verified Purchase

Satisfied!!

Excellent!!

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Nov 2, 2021
SS
5 out of 5 stars review

Verified Purchase

Perfect

The kids love it!

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Apr 10, 2020
Joe
2 out of 5 stars review

Great product, terrible instructions.

The craftsman ship is great and it is nice and sturdy. With that being said, the instruction manual appears to have been written by a 5 year old. They actually send a generic instruction manual that applies to all of these sets, and then depending on what specific model you purchase, you need to modify it. But they put the actual instruction manual that you need in the tube slide box, so you don't see this until you get 2/3rds done. I spent 18 hours putting this together by myself. I built the main house and got to the end and found a different manual, so i had to take half of the main structure apart and re-do it. The tube slide and mounting hardware to stablize the slide do work like shown so i actually had to modify my hardware to get it to work. My set was also missing the hardware to attach the top peak on top of the main house. I think there were also a total of 6-8 bolts that came in as blanks and not threaded at all, so i had to go find some to make it work. If you can get through all the pain of putting this together, it is well worth it. But it is a really poorly written manual.

Helpful?77Z01QT6U1AG13880611099
reply from KidKraftExpert

Oh no! We're so sorry that the assembly process was frustrating. Our Customer Care team is always available to help with any assembly issues or questions that you might have. Feel free to contact us at customerservice@kidkraft.com! -The KidKraft Customer Care Team

Sep 20, 2018
Tre
3 out of 5 stars review

Verified Purchase

Missing tube slide instructions!

Missing hardware and instructions, split lumber...frustrating!!!

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Dec 27, 2018
Michael
5 out of 5 stars review

Impressed with the product....just one con

Just finished putting this together this past weekend to surprise my daughter on Christmas morning 2018. A friend and me put it together over 3 days and overall it was easy to assemble. It is involved but I think that is what makes it such a well designed and assembled product. The construction and assembly does not cut corners. Be patient with it and def plan on 3 days assembly time. You will need a buddy to help. Organize the parts and keep parts in the bags until you need them. All the hardware is marked and easy to identify. Wood was not warped or cut wrong. Everything fit well. The tube slide was a different story. That took us a whole day to assemble. The flange on each tube does not line up well and you have to really force it together. We would get one hoop side on and just push screwdrivers through the holes to hold it there until we could get the other hoop on and then connect both ends of the hoops with a long bolt. As we drew the hoops together it lined up the holes so we could put the bolts and lock nuts on. It was not easy!

Review from kidkraft.com
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Jan 21, 2024
NF
1 out of 5 stars review

Falls apart quickly

I bought this for my kids and it was a nightmare to put together. We followed instructions and even hired a professional to help. A few months later the tube slide has now come all apart and I need a full replacement. All the rings are popping off and it's no longer safe to use. Would love for someone to contact me as this is really unacceptable.

Helpful?77Z01QT6U1AG13880611099
reply from KidKraftExpert

Oh no! We'd love to learn more and see if we can help resolve the issue. Feel free to contact us at customerservice@kidkraft.com. -The KidKraft Customer Care Team +1 (800) 933-0771 #11001

Apr 18, 2024
John
3 out of 5 stars review

Absolute junk!

We bought this for a local outdoors club, and it didn't last one (1) season. Let me start with the fact that it is made of the cheapest and lightest wood possible. The "instructions" were horrible at best. After 8 hours of 6 guys working to put this together and having to go for more hardware. It was finally up. The first weekend, the plastic slide ripped through the screws holding it on. The next weekend, the tube slide literally broke in half with a small child inside it. The canopy/roof ripped off with a slight wind. $1500 thrown away. Do yourself a favor, and don't waste your money on this piece of garbage.

Helpful?77Z01QT6U1AG13880611099
reply from KidKraftExpert

Thank you for taking the time to provide your feedback! We'd love to learn more about your review and see if we can help resolve any issues. Please feel free to contact us at customerservice@kidkraft.com! -The KidKraft Customer Care Team +1 (800) 933-0771 #09002

Sep 16, 2023
Sunshine1982
4 out of 5 stars review

Had for 7 years

We’ve had this playset for seven years. Kid craft was really good about helping us find replacement parts for the twisty slide and as we are selling it now they have two more that need to be replaced. Other than that it has survived neighborhood kids for 7 years!

Review from kidkraft.com
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Jun 20, 2018
lauren
4 out of 5 stars review

So Far so good

We are almost done with the build! It is going smoothly. The only issue was the set came with 3 different instruction manuals. Unfortunately we started with the wrong one and had the main club house almost completed when we had to take it apart and start again. Make sure you open all the boxes and find the instruction manual that specifically mentions the set you bought. Otherwise the build has been a breeze.

Review from kidkraft.com
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