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Customer reviews for KidKraft Charleston Lodge Wooden Outdoor Swing Set/Playset for
KidKraft Charleston Lodge Wooden Outdoor Swing Set/Playset
3.9 out of 5 stars
stars
120 ratings75 reviews
  1. 5 stars55% (66)
  2. 4 stars16% (19)
  3. 3 stars8% (10)
  4. 2 stars3% (4)
  5. 1 star18% (21)

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Showing 41-50 of 75 reviews
Sep 21, 2021
Mr sold
5 out of 5 stars review

Great swing set, 2.5 yrs later & in good shape!

We bought this nearly 2.5 yrs ago for our 4 and 8 yr old. I paid to have it professionally assembled and I did modify it slightly to strengthen the swing area. But so far the set has held up great! I have no complaints and my kids use this swing-set all of the time. Best overall value out there in my opinion.

Helpful?77Z01QT6U1AG13880611099
May 12, 2022
Cristina
1 out of 5 stars review

Terrible Overall

Buying this play set has been nothing short of a headache. We purchased this play set TWO MONTHS ago and are still unable to use it. It was first delivered to us damaged right off the truck. It took over a month to get the replacement piece after I hounded them by calling continuously. Mind you the piece that was damaged was the main frame for the entire house portion. We spent hundreds of dollars leveling and preparing our yard which took two full weekends to do. We finally started building the play set and got about 90% done only to find out the piece we received DOES NOT WORK!! The opening dimensions to insert the windows and doors are TOO SMALL! How is that not something that is quality checked prior to sending it out?! Neither company has been willing to make it right, we are told they will just send another replacement part. They want to us to completely disassemble the already built play set to replace the main frame that they sent faulty and rebuild it. That is NOT okay. That completely compromises the integrity of the structure before we ever got a chance to use it. Not to mention all the time undoing and redoing what was already done. Not happy with either company and do not recommend. Spare yourself the headache.

Helpful?77Z01QT6U1AG13880611099
reply from KidKraftExpert

We're very sorry to hear this, and it's absolutely not the experience we want our customers to have. Please contact us at customerservice@kidkraft.com so we can help make it right. -The KidKraft Customer Care Team +1 (800) 933-0771 #01001

Jan 22, 2021
HC
1 out of 5 stars review

Not what I expected

We got this as a Christmas gift for the kids and all I have to say is it’s not worth the money. I know swing sets are expensive and this may be on the cheaper side compared to some but The swing set is not good quality at all. I wouldn’t recommend. Also it was so complicated to put together due to Slots that were supposed to have pre-drilled holes did not have any and we are missing the very bottom piece of the swirl slide. On top of that it seems like neither slide will last long. Could be wrong but I highly doubt it.

Helpful?77Z01QT6U1AG13880611099
reply from KidKraftExpert

Hi HC,<br /><br />We&#39;re very sorry to hear this, and it&#39;s absolutely not the experience we want our customers to have. Please contact us at customerservice&#64;kidkraft.com so we can help make it right. -The KidKraft Customer Care Team &#43;1 (800) 933-0771<br />#11000

Apr 9, 2020
Melissa smith
1 out of 5 stars review

Verified Purchase

AWFUL Assembly !!!! Pay someone to put together !

Terrible instructions . Took over a week to assemble.

Helpful?77Z01QT6U1AG13880611099
reply from KidKraftExpert

Oh no! We're so sorry that the assembly process was frustrating. Our Customer Care team is always available to help with any assembly issues or questions that you might have. Feel free to contact us at customerservice@kidkraft.com!

Sep 19, 2019
Steve
4 out of 5 stars review

Verified Purchase

Instructions were detailed and helpful. Assembly took most of a week for one person with occasional help from another person.

Helpful?77Z01QT6U1AG13880611099
Sep 28, 2021
nope
3 out of 5 stars review

Verified Purchase

alright for childern

tube slide was broken, the area were taped seem to be showing damage. checked and went though direction may times. Had to make own fix to problem

Helpful?77Z01QT6U1AG13880611099
reply from KidKraftExpert

We're very sorry to hear that your playset arrived with damaged parts! Please send an email to customerservice@kidkraft.com, and we can get replacement parts sent out to you immediately. -The KidKraft Customer Care Team +1 (800) 933-0771 #11001

Sep 21, 2019
JZ
5 out of 5 stars review

Verified Purchase

Granddaughter Loves This!

Arrived with no damage and put together in 10 hours with neighbor’s help. Well constructed. Should last for years.

Helpful?77Z01QT6U1AG13880611099
Sep 23, 2019
andrea
5 out of 5 stars review

Verified Purchase

Fun and adorable playset!!

Bought this for our groundkids! They love the slides. The kitchen & cooking equipment were a nice surprise!!:).

Helpful?77Z01QT6U1AG13880611099
Dec 29, 2023
Ian
5 out of 5 stars review

Verified Purchase

Great for kids

My grandson (3 year old) absolutely loves this. Takes a good bit of work to put it all together but it is big and worth the effort.

Review from kidkraft.com
Helpful?77Z01QT6U1AG13880611099
Sep 21, 2018
CHERYL
5 out of 5 stars review

Verified Purchase

We have not opened the swing set up. It is going to be a Christmas gift. Just hope we don't have any problem next summer when we go to put in together.

Helpful?77Z01QT6U1AG13880611099