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Customer reviews for KidKraft Charleston Lodge Wooden Outdoor Swing Set/Playset for
KidKraft Charleston Lodge Wooden Outdoor Swing Set/Playset
3.8 out of 5 stars
stars123 ratings78 reviews
  1. 5 stars54% (66)
  2. 4 stars15% (19)
  3. 3 stars9% (11)
  4. 2 stars4% (5)
  5. 1 star18% (22)

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Showing 21-30 of 78 reviews
Mar 30, 2020
Phil- NY
4 out of 5 stars review

Verified Purchase

Daughter loves it

Product seems to be of good construction. I put together myself only recommendation would be to put hardware related to each section with that section there were times I had to find a bag from the main clubhouse to use on the slide and it made it much longer to put together. Other than that all smiles from my daughter who is loving it .

Review from kidkraft.com
Helpful?77Z01QT6U1AG13880611099
Sep 18, 2018
Kd
1 out of 5 stars review

Verified Purchase

We bought this and were very excited to get it and put it up. When it arrived, it was damaged and the delivery man could not get it back into his truck. A replacement was supposed to be shipped within 2 days. By Friday at the end of the week we still had yet to receive. Called and they stated it was on back order. No email was ever sent to notify us of this. Very disappointed with the online system.

Helpful?77Z01QT6U1AG13880611099
reply from KidKraftExpert

Hi There, Thank you for reaching out to us- we are sorry for your experience thus far. Our Customer Care Team is always available to help you with any questions or concerns you have--you can reach us at customerservice@kidkraft.com. The KdKraft Customer Care Team

Aug 25, 2020
BBurton
5 out of 5 stars review

Verified Purchase

Very happy Dad and kiddos

Delivered ahead of schedule. Overall easy instructions to follow. Pieces came together appropriately and generally better than I would have expected for precut and predrilled pieces out of a box. There was one bag of hardware that I thought was missing when I did the inventory and one extra bag that didn’t match identification number on the inventory. I finally realized it appears to have been labeled wrong and that part fit in the appropriate spot for the “missing” hardware. Took the course of 3 days; however, had there not been FT work interruptions we could have completed in 1.5days.

Helpful?77Z01QT6U1AG13880611099
Dec 5, 2023
CarderHarder
5 out of 5 stars review

Verified Purchase

Fast build, great quality!

Much easier to put together than I expected. I had one friend help me and we put it up in nine hours across two days (about two hours spent building in the dark, which significantly slowed progress). Hardest part was the twisty slide. Shipped super fast. Everything is good quality. All parts included and tons of extra hardware. Wood is super soft so a soft touch on the drill is key. Kids love it. It’s super cute and they’ve had a blast on it. Kids are 4 and 2.5 and will get several years out of it as they grow.

Review from kidkraft.com
Helpful?77Z01QT6U1AG13880611099
Sep 23, 2018
TinaS
5 out of 5 stars review

Verified Purchase

Great features

I bought this for my granddaughter’s 2nd Birthday. She loves it. Easy to put together with time and patience. My husband and I put it together in a weekend. It arrived in several boxes. We sorted everything out, opened each bag of screws, bolts, nuts and arranged in order by alphabetical and number order. Made it so much easier to find it right away. I read instructions grabbed items need, while Husband would put together. Worked perfect for us. Curve slide gave us trouble we had no book in box, however I went online and found instructions. Also went to YouTube on how to put it together. Showed to match holes and stick a screwdriver in to help hold together while you add screws in other holes then come back and do that one. Helped so much made it easier. Over all great item. Granddaughter loves it.

Helpful?77Z01QT6U1AG13880611099
Aug 26, 2020
Anonymous
3 out of 5 stars review

Verified Purchase

Love the set but hard to put together!

Very hard to put together!

Helpful?77Z01QT6U1AG13880611099
reply from KidKraftExpert

Oh no! We're so sorry that the assembly process was frustrating. Our Customer Care team is always available to help with any assembly issues or questions that you might have. Feel free to contact us at customerservice@kidkraft.com! -The KidKraft Customer Care Team +1 (800) 933-0771

Sep 13, 2019
ad5689
1 out of 5 stars review

Verified Purchase

Poor quality

Not worth the price! Poor quality!

Helpful?77Z01QT6U1AG13880611099
reply from KidKraftExpert

Hi there, We're sorry to hear that your playset did not meet your expectations, and we welcome any feedback you have. Our Customer Care Team is here to help you with any concerns you have about your KidKraft product or replace any damaged or missing parts.. Please contact us at customerservice@kidkraft.com and we will work to resolve any issues you have. -The KidKraft Customer Care Team

Nov 20, 2020
Lulllull
5 out of 5 stars review

Verified Purchase

Best playground and great quality

Best investment. My Kids love this. It has a kitchen area which is so Cute. So Fun wish I had something like this as a kid

Helpful?77Z01QT6U1AG13880611099
Apr 23, 2020
Amanda
5 out of 5 stars review

Verified Purchase

Great playset!

This wasn’t the easiest to put together but it’s great quality and I feel like we got an awesome play set for what it cost! Kids love it!

Helpful?77Z01QT6U1AG13880611099
Sep 20, 2018
Pam
5 out of 5 stars review

Verified Purchase

Great value!

While we don't have it completely constructed, it is nearly done. It has been a slow process but so far, no missing parts and everything clearly labeled. I'm happy with the quality of the wood and hope that it will have longevity.

Helpful?77Z01QT6U1AG13880611099