I ordered 1/2 white 1/2 chocolate cake. I got a white cake. It was supposed to have a happy birthday saying on it but had none. I did get my Happy Birthday on the cake after much hard communication with a person that didn’t speak very good or understand english

Cake was good but you have to order everything in line. The girl was helpful but I never checked and neither did she what store. I went to pick up and it was at a different store. Not a fan of ordering online. There were a few older people that wanted to order and they didn’t because they don’t know how. So sad it has come to this

Asked for whipped topping for my husband Birthday cake. They put regular topping on the cake. I called several times to talk to a manager and explained to them my concern. They took my information about it and said they would check it out and call me back. It never happened . Very disappointed. It’s disappointing to pay for something you ordered and it turns out wrong.

Cake tasted wonderful It was for my dear friends birthday 105th. Got her cake last year at 104 told it was free due to being over 100. Again told it would be free this year but changed had to order online. Got charged, bakery told me it would be taken off day I picked it up. Guess what picked it up now told that was only for 100th birthdays!!!!!!

I've been ordering cakes from Sam's for years and they have ALWAYS been great, but this time the cake was hard, dry, overbaked and short (or thin) and it had seams in it like it was pieced together🤷‍♀️ We usually get them from a different location, but they had no spots available. I don't know if location had anything to do with it, but it is embarrassing when you purchase something for a special occasion and it doesn't taste good. We will not order from this Sam's Club again.

We always order our cakes from Sam’s Cub. This one was disgusting. The pink frosting was very bitter and tasted like medicine. The cake itself was dry. This was for my daughter’s birthday party and everyone talked so bad about the cake. Most of it went into the trash. It was so embarrassing.

We bought 2 sheet cakes for our daughters wedding. Nothing fancy, just a white and chocolate sheet cake. It took the bakery employee about 5 minutes of searching to find them, but once she did we were out the door. They guests liked them, but nobody gets excited about wedding cake these days. Overall the experience was good.

Was not happy with the service that was rendered on 6/22 the cake was not ready for pick had to wait for someone to put the picture on the cake that was submit when ordered. A young lady put a 4x6 picture on full sheet cake and said that’s the best she can do.

Cake was very good and nicely decorated. But here was my problem when I got the email on my purchase/receipt it showed just a white cake no decoration. I call right away the guy that answered the phone said there was no way to check the order till the day they should decorate it so I just let it go. The week of the date to pick the cake up I called again same guy told me the same thing on way to check on it. Very upset not knowing what I would have when I went to pick up the cake it was for a 70th anniversary I was hosting. When I went to pick it up it was just what I had ordered what a relief I was so happy with it. I told the lady that waited on me what had happen and she said yes he could have check on the order and she would talk with the rest working in the bakery She got a IPad and showed me right away my order. Just sad I had to wait till that day when so picked it up to make sure

I ordered a Stitch Print cake. I was told by baker worker to scan QR code and submit my order online and put the number of the animation as provided on the book on my online order. When cake was picked up no Stitch print what so ever was on the cake just "Happy Birthday"