This cake was extra big. That is what we needed but to me, it wasn't fresh. I feel like it was sitting in the refrigerator for a while. I personally won't order again.

The cake was very dry but the icing was thick. The decorating was plain, but was well done. The website description said there would be a colorful border on the cake, and there was not, which was disappointing.

Highly recommend!! Taste was great. Vety moist. Icing perfect. It was ready on time. It was big enough and the price was excellent for such a large cake. It was easy to design. I had a great experience. The only reason I did not give 5 stars is because a name was misspelled.

I showed up about an hour early, and it were people waiting at the bakery atea. They wete behind because someone did not show up. I dont know her name, but she was very sweet and continued to serve everyone. Yes, some people got upset because they thought they should of gotten their cake/cupcakes before others. She did not lose her cool and was very professional. The cake was a hit at our chuch gathering for our senior citizens.

I ordered a cake a week ahead. I went to pick up my cake the order was wrong. I had to stay there 20min for it to be redone, The mistake was blame on a worker who was off that day, altho the young lady who assist me was there and denied it was her. I ask if possible could I get two flowers on the cake for the inconvenience I was told No. I will not renew my membership. Norwalk Sam’s

I’m very disappointed with the Bakery Department. All cakes have to be ordered on line. Seasonal decorations are not offered on line. Why can’t I get a full size sheet cake half chocolate and half white? It’s not like they bake the cake in the store. They’re boxed…….so just put the two cakes together.

I went into Sams to order a plain sheet cake. The person behind the counter told me I had to order it on line. I asked if I could just do it in the store since I was there she told me no on line only. She was kind of rude about it . So I went home brought it up on line and in the ordering process it says you can order in the store for special orders. I did want something special done with the cake but wasn’t able to have it done since I couldn’t ask the bakery any questions regarding the order. The cake itself was good as usual. The process not so much. When I order a specialty cake I want to make sure they can do what I have in mind. Ordering on line has it’s advantages but sometimes person to person is so much better. Not happy with the new process. I have a special occasion coming up again soon. I’ll probably go elsewhere to avoid the frustration.

Beautiful and delicious cake! But it's annoying that the details of your order (e.g., message, flavor, etc.) aren't visible after reviewing and submitting to the bakery. That info should at least be viewable on the online receipt. However, the marble full sheet cake was a hit!

I needed to change the date I had to cancel that order and reorder it pay twice got to wait for my refund for the cancellation you need to put the order back in the inside of Sam’s because this is so ridiculous to have to go throw also it doesn’t have current colors you want on your cake I had to make a sketch of how I wanted my cake to be decorated

This review is based off of a cake I ordered for my Father In Law's 70th Birthday. I ordered online which was very easy. I was so excited. I picked it up between 6pm %26 7pm the day before event. None of the bakery workers were there, a gentleman went %26 got my cake from the fridge. It looks like a 5 yr old wrote the message. The cake builder picture is what I ordered... The other 2 pictures is what I got!! This was so embarrassing to put out at my FIL birthday party.