You are not able to customize it as needed. You cant state the color of the icing or the designs. There should be an extra message place to indicate notes to the decorator. This is only been the situation since the only option to order a cake is online.

Beautiful and delicious cake! But it's annoying that the details of your order (e.g., message, flavor, etc.) aren't visible after reviewing and submitting to the bakery. That info should at least be viewable on the online receipt. However, the marble full sheet cake was a hit!

I’m very disappointed with the Bakery Department. All cakes have to be ordered on line. Seasonal decorations are not offered on line. Why can’t I get a full size sheet cake half chocolate and half white? It’s not like they bake the cake in the store. They’re boxed…….so just put the two cakes together.

Cake was dry not moist. Custom order not what was discussed. Custom picture did not cover full sheet cake as instructed and ok'd with two different workers. Picture on cake was faded. Noone called to inform of problems. Found problems when picked up. Workers said the picture would cover entire cake but only covered about a 7x5 area.

I order a custom cake with picture. When I picked up my cake they did not have the picture on it that I took in for them. I did had to wait until they redid the cake. The staff in the lady who I gave all of my information to was very kirk with me. The lady name was Lillie. From a few staff members who work for Sam confirmed with me that she always has an ugly attitude.

The selection online is scarce! I used to be able to get a decorated cake with either whipped OR buttercream frosting. You can't do that anymore! Now your can only get it through "customizable" which is DEFINITELY NOT customizable! It's SO basic and boring! Either update the way you can order online which should be easy, or bring back in store ordering!

Please tell Bre thank you for helping with our cake order! She was very patient and answered all our questions. She even brought out a piping bag with icing to show us the color that we were trying to decide on. This is a review of the customer service only since we have not picked up our cake yet, but shout out to BRE!!!!

I’m so happy this was for a kid because the presentation was not great. The cake is bubbled and crooked. The rainbow isn’t lined up. Not sure what happened. Hopefully the taste will make up for my disappointment. The pictures are taken at the time of pick up. Wish I could’ve opened to give the full picture.

I showed up about an hour early, and it were people waiting at the bakery atea. They wete behind because someone did not show up. I dont know her name, but she was very sweet and continued to serve everyone. Yes, some people got upset because they thought they should of gotten their cake/cupcakes before others. She did not lose her cool and was very professional. The cake was a hit at our chuch gathering for our senior citizens.

The cake itself was good, the decorating was not.