You are not able to customize it as needed. You cant state the color of the icing or the designs. There should be an extra message place to indicate notes to the decorator. This is only been the situation since the only option to order a cake is online.

I've been ordering cakes from Sam's for years and they have ALWAYS been great, but this time the cake was hard, dry, overbaked and short (or thin) and it had seams in it like it was pieced together🤷‍♀️ We usually get them from a different location, but they had no spots available. I don't know if location had anything to do with it, but it is embarrassing when you purchase something for a special occasion and it doesn't taste good. We will not order from this Sam's Club again.

The cake was very fresh. The frosting was very thin on top though, barely there.

Was decorated in white instead of blue on white cake

The ladyworking helped me do it on my app, and with this

The cake was pretty, but dry. Cakes are a lot tastiest at home..lol

The price was good compared to other bakeries and it did taste good

Everyone at the wedding reception loved the cake!!

Excellent cake as always. New order process is convoluted.

not the most user friendy app.