I had reservations about trusting Sam's with a photo cake, but I needed something for a large group. They were offering the biggest one in my area, so I gave it a shot. Not only did they completely ignore the photos I supplied, but the actual message on the cake looked like a kindergartner's handwriting. I'm also confused as to why there is an entire app (that they force you to order cakes through--I was told no orders in the store), yet you have to print out your photos, bring them to the store, and depend on some dimwit to actually add the photos to the existing order. They could literally just have you upload the image when your order via the app so that it's guaranteed to be associated with your order. That would likely solve a lot of the miscommunication issues they clearly have. I realize the cakes are inexpensive, but it's not an excuse or justification not to deliver a service.

If I could leave no stars I would because they don’t even deserve 1. We ordered a very basic white iced sheet cake. The website says customizable and hand crafted roses. I wanted a few roses strategically placed and they can’t do it. A person with very minimal skill could do this. The description is inaccurate and the people there are incompetent.

Amazing Cake

Great Work

Good price

Everything was good

This cake was perfect.

I order a custom cake with picture. When I picked up my cake they did not have the picture on it that I took in for them. I did had to wait until they redid the cake. The staff in the lady who I gave all of my information to was very kirk with me. The lady name was Lillie. From a few staff members who work for Sam confirmed with me that she always has an ugly attitude.

The selection online is scarce! I used to be able to get a decorated cake with either whipped OR buttercream frosting. You can't do that anymore! Now your can only get it through "customizable" which is DEFINITELY NOT customizable! It's SO basic and boring! Either update the way you can order online which should be easy, or bring back in store ordering!

I order one of the full sheet cakes each month for my workplace. I have to go to the already overcrowded and busy Sams club to place the order in person with the image I want on the cake and then go back again to pick the cake up. There have been so many problems with this. They lost my whole order 2 times, it wasn't ready yet, it was not correct, etc.....This is a huge waste of my time. I need to be able to place the order online and submit the image as required. I feel like this will not only significantly improve the customer experience but also help keep the bakery more organized with their orders. I will be exploring alternate bakery options for these transactions if there continue to be issues and the web interface doesn't work for me. Sorry but time is everything to a business.