Cake was good but you have to order everything in line. The girl was helpful but I never checked and neither did she what store. I went to pick up and it was at a different store. Not a fan of ordering online. There were a few older people that wanted to order and they didn’t because they don’t know how. So sad it has come to this

Need a "comment" box on the order form. If you are ordering a custom cake, chances are you may need to explain EXACTLY what you are wanting- check boxes only with online ordering being the only option doesn't allow this. Was ordering a "pink & blue" baby cake but texting could only be ordered in 1 color; also needed a few inches of "open space" left on the upper corner to place baby decor but check boxes didn't allow this either . Not sure on-line ordering as the ONLY option will allow the same great service I have always received from our Sams bakery. I did call the local bakery and they were able to leave my open space I needed and was the same GREAT personality/service I have always received from them

The process of ordering the cake was quick and easy. However, not able to customizes ordes based on color schemes or designs the way you can in the store. Hopefully, the process will get better soon or I may have to come up with another solution for ordering cakes. I order very often but I live too far away from the store to go in to order a cakes that often and my store is no longer accepting orders over the telephone.

Our church had been purchasing sheet cakes from grocery stores for years for over twice the price of Sam’s sheet cakes. I was a bit worried trying something new with so many critics ready and willing to voice their opinions. I didn’t have to worry at all! The cake was wonderful and everyone enjoyed it. I also cannot say enough about the outstanding bakery staff at the Deptford, NJ store. I goofed a couple of things but they treated me with kindness and respect. I will definitely use this bakery for my future needs.

Was not happy with the service that was rendered on 6/22 the cake was not ready for pick had to wait for someone to put the picture on the cake that was submit when ordered. A young lady put a 4x6 picture on full sheet cake and said that’s the best she can do.

Cake was very good and nicely decorated. But here was my problem when I got the email on my purchase/receipt it showed just a white cake no decoration. I call right away the guy that answered the phone said there was no way to check the order till the day they should decorate it so I just let it go. The week of the date to pick the cake up I called again same guy told me the same thing on way to check on it. Very upset not knowing what I would have when I went to pick up the cake it was for a 70th anniversary I was hosting. When I went to pick it up it was just what I had ordered what a relief I was so happy with it. I told the lady that waited on me what had happen and she said yes he could have check on the order and she would talk with the rest working in the bakery She got a IPad and showed me right away my order. Just sad I had to wait till that day when so picked it up to make sure

The cake was great, pretty cake and was actual very good tasting. When I went to pick the cake up at my scheduled time it was ready and everything was great, however, I decided to get something from the concession stand and was not allowed to walk up and order food. Sam's has changed to app only ordering and this made it very difficult and actually made the process slower. There is no way to pay cash and I had a problem logging into my account to order. There should at least be the option of ordering at the register as you are checking out with other purchases.

The flavor was Marble in which i hadnt orderd in a while but it was delicious as always.

The cake was very good, It was ready for pickup when they say it would be.

Cake was just as I ordered and was delicious