I had hair on my white sheet cake for my dads 72nd bday party and when i called to let them know.they just laughed at me like all the money i paid out didnt matter and when someone else got on the phone i was told i couldnt get a refund without bringing the cake bk in even though the party was in 20 minutes with 100+ people waiting for it. Very very disappointed with how i was treated considering all the money i spend there

Dislike the new process of ordering online. This new process of ordering online decreases the options that used to be offered for decorations. Was so much easier coming in the store selecting what I wanted and how I wanted it decorated. This was a downgrade in service if you ask me. The new processes makes the decorated cake look cheap and plain. Lack of care goes into these now but I guess you now get what you pay for. These cakes used to meet expecations not so much anymore amd we have been ordering several cakes from Sams for over 20 years.

Asked for whipped topping for my husband Birthday cake. They put regular topping on the cake. I called several times to talk to a manager and explained to them my concern. They took my information about it and said they would check it out and call me back. It never happened . Very disappointed. It’s disappointing to pay for something you ordered and it turns out wrong.

I ordered a Stitch Print cake. I was told by baker worker to scan QR code and submit my order online and put the number of the animation as provided on the book on my online order. When cake was picked up no Stitch print what so ever was on the cake just "Happy Birthday"

I was very disappointed with the bday cake I ordered for my granddaughter. Holes were poked in the cake and they tried to put cake icing to cover it. I had to get the cake done all over. They put black writing on to of the pink icing. They did whatever they wanted to do.

The cake in the book, looked like balloon decorations were gonna be all around the cake, when I received the cake, not one balloon around the cake. The balloons were decorated on with frosting and the cake was for a female and the decoration had 2 blue balloons, you'd think that they would, at least put a pink balloon on it. The taste of the cake was very good though.

The process of ordering the cake was quick and easy. However, not able to customizes ordes based on color schemes or designs the way you can in the store. Hopefully, the process will get better soon or I may have to come up with another solution for ordering cakes. I order very often but I live too far away from the store to go in to order a cakes that often and my store is no longer accepting orders over the telephone.

I ordered five sheet cakes for my daughter’s wedding. I was a nervous wreck ordering online but I did it three weeks before the grand event. I picked them up right when they said they were ready per the online portal and they were perfect!! Ordered enough to feed 400 people and still had leftovers. I will order again for my events. The cakes were delicious. Thank you!

Need a "comment" box on the order form. If you are ordering a custom cake, chances are you may need to explain EXACTLY what you are wanting- check boxes only with online ordering being the only option doesn't allow this. Was ordering a "pink & blue" baby cake but texting could only be ordered in 1 color; also needed a few inches of "open space" left on the upper corner to place baby decor but check boxes didn't allow this either . Not sure on-line ordering as the ONLY option will allow the same great service I have always received from our Sams bakery. I did call the local bakery and they were able to leave my open space I needed and was the same GREAT personality/service I have always received from them

It was not the cake icing that I had purchased. I want buttercream trimming and whip icing on the layer. It was all buttercream. The manager was quite nasty and kept telling me the same thing when I phoned the deli to let them know. Not at all professional. By the time our phone call concluded, I was less satisfied with the cake I purchased and more upset with the way I was handled. I would like to discuss this phone call with the store superior. I'm grateful.