I had hair on my white sheet cake for my dads 72nd bday party and when i called to let them know.they just laughed at me like all the money i paid out didnt matter and when someone else got on the phone i was told i couldnt get a refund without bringing the cake bk in even though the party was in 20 minutes with 100+ people waiting for it. Very very disappointed with how i was treated considering all the money i spend there

Cake was good but you have to order everything in line. The girl was helpful but I never checked and neither did she what store. I went to pick up and it was at a different store. Not a fan of ordering online. There were a few older people that wanted to order and they didn’t because they don’t know how. So sad it has come to this

Dislike the new process of ordering online. This new process of ordering online decreases the options that used to be offered for decorations. Was so much easier coming in the store selecting what I wanted and how I wanted it decorated. This was a downgrade in service if you ask me. The new processes makes the decorated cake look cheap and plain. Lack of care goes into these now but I guess you now get what you pay for. These cakes used to meet expecations not so much anymore amd we have been ordering several cakes from Sams for over 20 years.

The cake was delicious, but the graphics that I wanted were very thin and skimpy!

Delicious customized cake

Done on time was very good

The sheet cake was delicious, everyone enjoyed it.

Truly a wonderful cake! Thank you from the family!

The cake was beautiful and delicious

The flavor was Marble in which i hadnt orderd in a while but it was delicious as always.