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Sams Club
Sams Club
Customer reviews for Custom Full Sheet Cake for
Custom Full Sheet Cake
4.4 out of 5 stars
stars1,456 ratings547 reviews
  1. 5 stars78% (1,132)
  2. 4 stars7% (106)
  3. 3 stars4% (63)
  4. 2 stars3% (43)
  5. 1 star8% (112)

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Showing 91-100 of 547 reviews
Oct 1, 2024
Mrs Jones
5 out of 5 stars review

Verified Purchase

Delicious cake

I ordered five sheet cakes for my daughter’s wedding. I was a nervous wreck ordering online but I did it three weeks before the grand event. I picked them up right when they said they were ready per the online portal and they were perfect!! Ordered enough to feed 400 people and still had leftovers. I will order again for my events. The cakes were delicious. Thank you!

Helpful?7ISS6ZZA929T13880017125
Oct 13, 2024
M Alexander
1 out of 5 stars review

Verified Purchase

Disappointed

I was very disappointed with the bday cake I ordered for my granddaughter. Holes were poked in the cake and they tried to put cake icing to cover it. I had to get the cake done all over. They put black writing on to of the pink icing. They did whatever they wanted to do.

Helpful?7ISS6ZZA929T13880017125
Jan 27, 2025
Richard
5 out of 5 stars review

Verified Purchase

Good Stuff

The cake was great, pretty cake and was actual very good tasting. When I went to pick the cake up at my scheduled time it was ready and everything was great, however, I decided to get something from the concession stand and was not allowed to walk up and order food. Sam's has changed to app only ordering and this made it very difficult and actually made the process slower. There is no way to pay cash and I had a problem logging into my account to order. There should at least be the option of ordering at the register as you are checking out with other purchases.

Helpful?7ISS6ZZA929T13880017125
Apr 10, 2025
Wanda
3 out of 5 stars review

Verified Purchase

Cake

The cake in the book, looked like balloon decorations were gonna be all around the cake, when I received the cake, not one balloon around the cake. The balloons were decorated on with frosting and the cake was for a female and the decoration had 2 blue balloons, you'd think that they would, at least put a pink balloon on it. The taste of the cake was very good though.

Helpful?7ISS6ZZA929T13880017125
Oct 12, 2024
Chuck
1 out of 5 stars review

Verified Purchase

Mother‘s birthday cake fell apart

I ordered a cake for my mother‘s hundredth birthday luncheon. She passed away last year, but we went ahead with the party. The cake ordered from Sam’s Club was a white cake with butter frosting. The design was wonderful. I picked the cake up on Friday morning. We had the party on Friday night when we cut the cake. The cake was falling apart very disappointed. I’ve had Sam’s cakes so many times and they are so delicious but I don’t know what happened to. This one was not happy.

Helpful?7ISS6ZZA929T13880017125
Jul 7, 2024
Patricia
1 out of 5 stars review

Verified Purchase

Not happy with the service

Was not happy with the service that was rendered on 6/22 the cake was not ready for pick had to wait for someone to put the picture on the cake that was submit when ordered. A young lady put a 4x6 picture on full sheet cake and said that’s the best she can do.

Helpful?7ISS6ZZA929T13880017125
reply from Sam's Club Bakery Team

We're sorry to learn your cake did not meet your expectations, Patricia. Please contact Member Support at (888) 301-0332 and we'll do our best to make this right.

Jul 6, 2024
K Allen
3 out of 5 stars review

Verified Purchase

Online cake order

The process of ordering the cake was quick and easy. However, not able to customizes ordes based on color schemes or designs the way you can in the store. Hopefully, the process will get better soon or I may have to come up with another solution for ordering cakes. I order very often but I live too far away from the store to go in to order a cakes that often and my store is no longer accepting orders over the telephone.

Helpful?7ISS6ZZA929T13880017125
reply from Sam's Club Bakery Team

We appreciate your feedback, K Allen, and would like you to know you can order our delicious custom cakes and cupcakes with any of our bakery associates in person, over the phone, or online with our new digital cake ordering experience for added member convenience. If you have any other questions, please contact Member Support at (888) 301-0332 or your local club.

Jul 31, 2024
Rosylan Love
1 out of 5 stars review

Verified Purchase

Sheet cake and half sheet cake

The cake was good but I ordered a cake for a special event and not only did I order 1 cake I ordered 2. Both were to supposed to have pictures on it and neither had the picture on it and the wording was incorrect. I called the bakery and I was told oh I have the pictures right here. Well why wasn't it put on my cake ? No answer then I proceed to ask for the manager the manager wasn't there and that she would take my number down and have her to call me. That was 2 weeks almost 3 weeks ago. You think I heard anything back uhhh no. They are not dependable but they are reasonable. I rather pay extra and go to Walmart, Kroger or Superlo instead.

Helpful?7ISS6ZZA929T13880017125
reply from Sam's Club Bakery Team

We apologize for this experience, Rosylan, and ask that you please contact Member Support at (888) 301-0332 and give us a chance to make this right for you.

Jul 27, 2024
HnL
5 out of 5 stars review

Verified Purchase

great for large but not so large engagements

A full sheet for a coworker's retirement lunch. Perfectly soft, sweet, moist! In an office with less than 30 in attendance, there was not one piece left. Some had not seconds but thirds, 2 slices for the celebrant to take home and the last few slices being fought over, in the most work friendly way of course.

Helpful?7ISS6ZZA929T13880017125
reply from Sam's Club Bakery Team

Thank you so much for this outstanding review, HnL! We're so glad the cake was a hit for your coworker's retirement lunch!

Jul 29, 2024
Mitchell Capelle
1 out of 5 stars review

Verified Purchase

Horrible presentation

The advertisement of the product was “catfish”😂 Went to pick up the cake and the writing was sloppy and the baker must’ve been on a decorative restriction because the minimum amount of frosting was used around the edge and for the flower decoration art.

Helpful?7ISS6ZZA929T13880017125
reply from Sam's Club Bakery Team

We're sorry the cake wasn't to your liking, Mitchell. Please contact Member Support at (888) 301-0332 and we'll do our best to make this right for you.