The washer will start but won't finish the load. Has 2 year warranty that LG and Sams Club won't honor. I called both companies and said only 1 year and hung up. Being a disabled veteran on a budget, this is shameful. DONT BUY, ITS HOT GARBAGE!!!

We bought a LG washing machine in November 2024. In July 2025 a piece of the door hinge broke. We contacted customer service and spoke to a very rude customer service rep. She kept telling us the machine was fine since an error code wasn't showing. After going round and round with her about still needing a repair man to come look at our broken henge, she sighed and told us if the tech came out and it wasn't a warranty issue, we would have to pay for a service call. The tech came out and had to order a new door for our washing machine. He came out on Aug. 5th and repaired the door. While he was repairing the door he moved the machine and hit the drain pipe under the machine causing it to come through the ceiling in our kitchen below. We have been going round and round with their off shore customer service trying to get the ceiling repaired. They keep telling us a "Presidential liason" will call us back in 24-28 hours and no one ever calls us back!!!! This is the worst customer service I have ever had to deal with!!!

Bought 1 month ago washed 4 loads fine then quit spinning and draining water out. Taking forever to get someone to even come look at it. You would think being a brand new washer I wouldn't be dealing with these issues so soon. Honestly would not recommend this washer or LG product to anyone. Very disappointing LG

I bought this washer about a month ago. It took me a few loads to get to where I knew how to get water at tleast up to the top of my clothes. I use the "Heavy Duty" setting to do this. Normal barely covered the bottom of the washer so forget that idiotic setting altogether!!! The spin cycle is VERY fast and I've found I don't need to dry as long as I used to with my old 30ish year washer that finally gave out.

not at all happy. Cloth are still dry after load finishes. It notified me it had finished, I went to put them in the dryer and part of the cloths were still dry. I tried the deep and it did cover the cloths with water but kept trying to spin with full water.

The washer is extremely quiet when it runs. Unlike our old washer, it has a self balancing feature. That means if it can’t balance itself, it won’t run. The Washer also has a self Diagnostic feature. You can use with your cell phone without Wi-Fi. That’s really useful to keep track of the condition of your washer.

This is the absolute WORST washing machine I have ever owned. About all it does is get the stink out of clothes (and that is probably because I use a vinegar rinse to cut any remaining detergent residue left after it rinses). If an item goes in with dirt on it, it will come out with a stain -even if pretreated. It is suppose to have a "smart" water level detection but I have found if I use anything but the deep fill, this machine does not put in enough water to get the whole load wet. I have had this machine for less than 1 yr and I am looking for a replacement (front loader next time). I am more than willing to take the hit for what I paid for this LG machine. So disappointed.

[This review was collected as part of a promotion.] Really 4 1/2 stars. I’m happy with the washer overall. The only one issue I have is the left side of fabric softener fill cup doesn’t drain out the water all the way. I have to physically do this myself. Right side for detergent drains just fine.

[This review was collected as part of a promotion.] This washer has been perfect. I love that you can watch the clothes wash . I’m hoping for years of use.. the delivery guys were great as well Will def purchase here again It was a simple transaction

[This review was collected as part of a promotion.] My family and I bought this LG Washer three weeks ago and we really loved it. Stellar and phenomenal performance. Quick and easy steps by steps directions, and on top of it all, love the chime when it's done washing. Thank you LG! We truly appreciate and so grateful for your innovative products.