[This review was collected as part of a promotion.] I bought this washer to replace another brand also named with "two letters". That washer gave out in only two years, so I was skeptical about buying another HE washer. I liked my washer from before, that lasted 15 years and had simple controls. A knob for load type and size, water temp and a start button! It cleaned as it should, period! I should have taken them with me when I moved! As I said, I bought this LG to replace the new but broken one of two years! Aesthetically the washer is great! The glass top really shows it off, the soft close feature is really nice too! The knobs are simple enough to use, and once you figure out how you want it to work for you, it does a great job washing clothes. It has a "bell chime" at the end of the complete cycle to let you know the clothes are done. It's super quiet, unlike the can opener grinding sound the other HE washer made! I think the trick is, at least for me, is to use the "deep wash" cycle for a normal load, this allows for what I consider to be a normal amount of water dispensed to wash appropriately. If you need to use say the "bulk load" cycle, then I would set the water to "deep fill". To me this allows enough water to be dispensed in order to cover the clothes and wash them properly. Also place/stack the clothes loosely and evenly around the agitator as it will turn and "weigh" the clothes for proper balance. You will need to use the dispensers for bleach, softner or detergent before closing the lid, because the washer won't start until the lid is closed and once the lid is closed, it locks! I like to use white vinegar in my rinse cycle to rid clothes of any residue. I have to put that in the softner dispenser and hope it ejects when it's supposed to. I've only used the washer 5 times now. I've washed towels, jeans and sheets during those times and have been happy with the results. All in all I'm pleased with this product, only time will tell if I will stay pleased! Follow the instructions, as it does seem like a lot to do just to wash clothes, but I think it is necessary to get good results. At this time I would certainly recommend this product to others, and I do apologize for the lengthy review! ;)

This product is probably the worst. The washing machine restricts the water to a trickle and it takes forever for the washer to fill up. I'm not having problems with the mother board. It sometimes doesn't recognize laundry is in the washer. There is a problem with the weight sensor. If the load is to light or heavy, it will not wash. It will go into a beeping mode and you have to switch it to several different cycles to complete a load of clothes and hours invested in completing a load of laundry if it even allows. Best advice, stay away from this model.

[This review was collected as part of a promotion.] I thought by buying an LG I would get a nice machine. But it’s extremely loud. They gave me a plastic hose and removed my rubber hose. It does have a very nice drum. It doesn’t fill up with water correctly. Don’t recommend.

Just had this delivered. Got to washing the first load only to find that it doesn't have a Soak Cycle. What? What Washing machine doesn't have a way to soak your clothes? I mean really? Also, the issue with enough water to cover the clothes is true. Seriously. No way to add water either. What a piece of junk. (LOL, their profanity filter recognizes three letter acronyms).

[This review was collected as part of a promotion.] It's a 4/5 for a water efficient washer, but 3/5 for what I expect of a washer. All washers now seem to not put enough water imo. I always have to put it on Deep Fill to ensure all the clothes (even if it's a small load) are wet and thoroughly washed. It's quiet. Clothes come out clean (when Deep Fill is used). I would prefer that the default for water temp is Cold, rather than Warm.

[This review was collected as part of a promotion.] My husband and I purchased this about a month ago and we love it. It is quiet and plays a tune when a load is done. We like the detergent and fabric softener location at the top/back of our LG washer.

[This review was collected as part of a promotion.] I purchase this washer in May of 2024. In six months it broke down. Had to call for a repairman. Like the fact that the washer is very quite. Hope we don't have anymore problems. Glad I purchase the extended warranty.

THIS WASHER IS TERRIBLE. I HAVE USED THE WASHER LESS THAN 10 TIMES AND THE TEMPERATURE SENSOR IS MESSED UP IN THE WASHER. CALLED TO GET THE WASHER EITHER REPAIRED OR GIVE ME MY MONEY BACK. TECHNICAN CAME TO THE HOUSE AND THE PART IS UNAVAILABLE. HAD TO WAIT 48 HOURS TO FIND OUT THEY STILL WILL NOT GIVE ME AN AUTHORIZATION TO GET MY REFUND TO FIND OUT THE PART IS AVAILABLE THEY SAY (I DON'T BELIEVE IT) ONLY TO BE TOLD THAT HAVE TO WAIT ANOTHER 24-48 HOURS FOR SOMEONE TO CONTACT ME TO GET THE REPAIR COMPLETED. I SPENT MY HARD EARNED MONEY TO PURCHASE A WASHER THAT HAS BEEN USED LESS THAN 10 TIMES. I AM GETTING THE RUN AROUND FROM LG BECAUSE THEY DON;T WANT TO GIVE ME MY MONEY BACK. THEY WANT ME TO WAIT ALL THIS TIME AND IT IS FRUSTRATING. NOBODY HAD TO WAIT THIS LONG TO GET MY MONEY! A BRAND NEW WASHER SHOULD NOT BE HAVING SUCH ISSUES!!!!!!

I'm really sorry I listened to CR and bought this washer. Day 1 I tested the spin cycle (empty) and it vibrated so badly that it shook the house. 3 weeks later they replaced the tub and it still shakes, but not quite as bad. The repair guy said that is normal for LG & even he didn't like the brand!! I'm afraid to use it, but I'm stuck with it.

I brought this a few months ago and have had nothing but problems with it. only used it a few times as it takes forever to wash clothes. After about 7 washes had to call it in to try to fix what was wrong. They gave me trobleshooting instructions over the phone, which took way to long and did not fix the problem. It's a brand new washer and should not be having problems. I wish We had bought a different brand. To many issues. and still not working right.