Hi, Melchorn. Thank you for sharing your experience with the LG Washer (WT6105CW) model. We understand how important it is to have your new washer set up and running smoothly, and we appreciate your patience during this process. We strive to provide exceptional services and ensure a smooth experience. <br /><br />To expedite the resolution, we recommend contacting Sam&#39;s Club customer service at 888-746-7726 for an update on the installation service. They should be able to provide you with more details and schedule the completion of the setup.<br /><br />In the meantime, please feel free to send us a private message on social media &#64;LGUSSupport, and we can assist you in following up on this matter. Your satisfaction is important to us, and we want to ensure everything is taken care of. Thank you for your understanding. ^Juvy

Hi there! We appreciate you sharing your experience with your washer. We understand how important it is to have quick access to the wash settings you prefer, including using cold‑water‑only cycles, and we’d be glad to help you get the most out of your unit. Many LG washers offer dedicated cold‑wash options or allow temperature adjustments within each cycle. You can explore step‑by‑step guidance in our Help Library here: https://www.lg.com/us/support/help-library If you’d like further assistance tailored to your specific model, feel free to reach out to us at lgdigitalcare@lg.sprinklrsupport.com so our team can take a closer look with you. -Junel