Hi Lori! We are absolutely thrilled to hear that your new LG WT6105CM washer is hitting all the right marks! There is nothing better than quiet, efficient performance keeping your laundry routine smooth and hassle-free. Thank you so much for the high recommendation and for choosing LG. Welcome to the LG family! We are grateful to be part of your home. If you ever need assistance, our team is always here to help through our support page: https://www.lg.com/ca_en/support/contact-us/.

We are sorry to hear the water levels and agitation aren't meeting your expectations. To improve performance on the Normal cycle, we recommend using High Efficiency (HE) detergent and ensuring the Deep Fill option is selected for larger loads. We would like to help you find a solution or discuss your options; please reach us at 1-888-542-2623 (Mon–Sun, 8 a.m.–9 p.m. ET) so we can assist you further.

Hi there, Kimberly! Thanks for sharing your note. Always great hearing your new washer is delivering the quiet cycles, smooth spin and family‑friendly capacity you were hoping for, and we’re glad your delivery team made the setup just as easy. For anything you may need down the road, @LGUSSupport is here to help. #LifesGood ❤️ ‑Rich

Hi, Lydia! Thanks for sharing your experience with the LG Washer (WT6105CW). We appreciate you taking the time to let us know what happened, and we understand how it is to have a washer develop draining issues just over a year after purchase — especially after multiple repair attempts and then being told the unit is non‑repairable. Here's a quick reference in case a similar draining issue ever occurs in the future: • Remove the drain hose from the drain, press the [Power] button and run the Spin cycle. • If water is drained well through the drain hose when you operate as above, the drain may be clogged. For more information, you can refer on this link: https://www.lg.com/us/support/help-library/lg-washing-machine-whys-is-water-not-draining-from-my-washer--20153067403293. Additionally, you can explore the full feature list and support details here: https://www.samsclub.com/ip/lg-4-1-cu-ft-top-load-washer-agitator/13854916218. Since the washer was deemed non‑repairable under your extended warranty, your retailer or warranty provider is the best point of contact for next steps, including replacement options. You may contact Sam's Club Customer service 1 (888) 746-7726. If you’d like us to review anything on the product side or confirm details about your model, you can reach out to lgdigitalcare@lg.sprinklrsupport.com. — Avril

Hello. We appreciate you sharing your experience and feedback regarding your LG Top Load Washing Machine, model WT6105CM. We always aim for our laundry appliances to deliver exceptional cleaning results, fabric care, and advanced efficiency for your peace of mind. To help improve washing performance and manage stain removal effectively, we recommend using the Bright Whites or Heavy Duty cycle paired with a warm or hot water selection, ensuring you use a high-efficiency (HE) detergent at the proper dosage, and loading items loosely around the drum rather than packing them down. Since high-efficiency machines are designed to automatically drain water during prolonged pauses for indoor safety, we suggest utilizing specialized cycles or cycle modifiers to optimize wash duration rather than manually pausing the unit. For a comprehensive walkthrough on enhancing cleaning results, please check our guide here: https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790 and to learn more about selecting the best cycle options for your fabrics, you can visit this resource: https://www.lg.com/us/support/help-library/lg-top-load-washer-cycles-and-options--1436976925348TWW. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James

Hi Lynne, we are truly sorry to hear that making the switch to an HE top-load washer after more than three decades with front-load machines has been such a frustrating experience. We understand how disappointing it is to find detergent residue on dark clothing and to feel that some items are not getting enough water, especially when water conservation is important with your private water system. HE top-load washers are designed to use less water by moving clothes through the water stream rather than completely filling the drum. To help with the white residue, we recommend using just 1 to 2 tablespoons of liquid HE detergent per load, as excess detergent can leave buildup on dark fabrics. Running an empty TubClean cycle with a washing machine cleaner tablet can also help remove any detergent buildup inside the drum. For larger loads, the Deep Wash cycle can provide additional water and help with garment movement. We hope these suggestions help improve your experience with your washer. If you need further guidance, please reach out to us through https://www.lg.com/ca_en/support/contact-us/ and reference CNN260810989403 so we can further assist you.

Hi there, Ken! Thanks for sharing your experience. Always great hearing your new washer is running smoothly and keeping things efficient. If you ever need help down the road, @LGUSSupport is here for you. #LifesGood ❤️ ‑Rich

Hi, there. Thank you for sharing your feedback regarding your LG Washer (WT6105CW) model. We understand the importance of having your laundry routine run smoothly. We are committed to ensuring you have a seamless experience with our technology and are ready to help you resolve this so you can get back to using your washer with ease. To resolve the unresponsive start button and connectivity issues, please follow these steps: - Unplug the washer or trip the circuit breaker for at least one minute to reset the internal control board. - Ensure the Control Lock feature is off; if on, a light or icon will show on the display. Press and hold the Control Lock button (usually marked with a lock icon) for 3 seconds to disable it. - If the machine is unresponsive, check that your unit has the latest software through the ThinQ app to fix potential communication issues with the control panel. For more guidance, visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-unresponsive-washer-buttons--20152367429605?. If you continue to experience these challenges, please reach out to us at lgdigitalcare@lg.sprinklrsupport.com so we can investigate further repair options with you. ^Juvy

Hello, John! Thanks for sharing your experience with us about the LG Washer (WT6105CM). We appreciate your feedback on the washer’s design and water level control, and we want to help you get the most reliable use out of your unit. This model is built with auto water‑level sensing, which adjusts the amount of water based on the size and weight of the laundry. While it may feel like there’s less control compared to traditional manual settings, the system is designed to optimize water usage and cleaning performance. If you prefer more flexibility, some factors to consider include: • Cycle selection (Certain cycles use higher water levels for bulky loads.) • Load size detection (Ensuring clothes are evenly distributed helps the sensor measure water more accurately.) You may access this link related to your concern and go to Page 27 for more: https://www.lg.com/us/support/product/lg-WT6105CM.ABMETUS?srsltid=AfmBOoow0XzyU5U0hPt2tg3nppq1h_a2DQDhMR5a9pyVmIK98Ylt1knF. You can explore the full feature list and support details here: https://www.samsclub.com/ip/lg-4-1-cu-ft-top-load-washer-agitator/13854916218. You’re also welcome to email us at lgdigitalcare@lg.sprinklrsupport.com for additional guidance, we’re here to ensure you enjoy the best possible experience with your washer. — Avril