Hi, Joyce. Thank you for sharing your review of the LG Washer (WT6105CW) model. We hear your feedback regarding the learning curve and cycle information provided by the washer. We want to ensure you get the absolute most out of your laundry pair. For smoother laundry routines and a better understanding of cycle operations, we suggest these tips: (1) Connecting your washer to the ThinQ app via Wi-Fi offers a detailed digital display on your smartphone. The app explains each cycle, sends real-time progress alerts, and lets you download specialized cycles for different fabric types. (2) Utilize the Cycle Guide: The Normal cycle is fully automatic, using sensors to detect load size and optimize water levels. For bulkier items, selecting the Deep Wash or Bedding cycle will increase water usage. For more guidance, visit https://www.lg.com/us/support/help-library/lg-top-load-washer-cycles-and-options--1436976925348TWW. If you’d like us to walk through the best settings for your laundry style, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com. ^Juvy

Greetings! Here at LG, we put in a lot of effort to ensure that our products are as convenient and easy to use as they can be. That's why your review is extremely valuable to us, as it helps us identify areas where we can make necessary improvements in the future. If there's anything we can assist you with, please feel free to send us a private message on Facebook or Twitter using the handle @LGUSSupport. Kindly include your contact details along with the model and serial numbers of your washer. We appreciate you bringing this matter to our attention! ~Rita

Hi there. We appreciate the detailed review and would like to know more as we're always trying to improve the experience of our customers. Feel free to let us know more details about your experience with your washer here: http://spr.ly/6425u0alH. We'd appreciate your submission as we rely on customer feedback to help us improve our customer satisfaction ratings. ^Chris

Hi M0barto, we understand how important it is for you that we reach a resolution to this issue as soon as possible. Please reach out to us so that we can assist! If you don't mind, please PM us with your phone number and washer information (model and serial numbers). Our handle on social media is @LGUSSupport. We'd like to ensure the repair process is done successfully and to our standards. ^Chris