Installers were fabulous!!! Product is excellent!!! The customer service personnel from Go Configure who booked the installation were HORRIBLE. It took seven weeks, dozens of phone calls, and a request to return the $2099 product and be reimbursed for the $846 installation fee to finally get an installation date. To say I was given the "run around" is an understatement. These people did not seem truthful as they repeatedly explained how they understood my frustration and were working so hard to get through to the installers. Funny how an installation date was booked within hours of my request to return the product and be refunded the installation fee. (My credit card was charged for the product and installation on July 1, but the installation didn't take place until August 20-21. Two months of credit card interest!) The two gentlemen who came to do the installation are saving this review for the company. I am rating with five stars because of them and their excellent service. They couldn't have been any more professional, careful, and courteous with the installation. Thanks, guys!

Our Skyfort II was shipped on schedule and included thorough directions and all needed parts/hardware (no parts were damaged or missing). With 2 people assembling (with modest experience-level) it took about 25 hours to assemble. We were impressed with the quality of this play set and anticipate that our kids will enjoy it for years to come!

I bought this for my grandkids to have at their home. It was a long tough put together. I had followed others instructions and took about 4 hours and counted every screw and sorted every board into piles and then labeled them "A" B etc. This certainly helped but it still was just a long put together. Some of the boards were split and missing but the company was great about sending what was missing. That is another reason it is vital to go through it before starting. It took about 10 days to get the replacement parts. We then had to get more parts that split. They are still to come. Sealing it all will be vital to preservation in our NW rain. The wood is softer and thin but seems sanded and doesn't have a weird odor of chemicals. All in all, we are pleased. The kids love the carriage part. The monkey bars are too high for our "littles" but we hung baby swings from that part anyway.

After 2 years of looking at play sets I was referred by a co-worker to your product. I am very happy with the quality of the products I received. The company that delivered my product was very friendly and professional and would also highly recommend this play set and this trucking company to all of my friends

Bought this a week ago for my twins 5 bday (Dec 2018). Its really nice but two things. I dont like that the bumpy slide is clanky and seems to be popping towards the end. Also when girls swing on the main 2 swings, the wooden 2 x 4s is making a rubbing sound. Gor $1,500 I guess I was expecting community playground quality swingsets. But the really love the dual swing!

Has everything we wanted in a set- monkey bars, swings, slide, sandbox, climbing wall. It is more bang for your buck than many of the other outdoor play sets. The quality is certainly less (flimsier slide) than the more expensive sets, but it’s certainly solid enough.

Some pros...1) Great assortment of features on this set up. Our two year old (under supervision of course) loves her new playset. 2) beautiful colors. 3) looks great in our backyard. 4) fast shipping, however... they didn't notify us of delivery as specified (it ended up working out just fine tho). Some cons... 1) build time - took two handymen about 28 hours total to fully build. 2) the reason we gave it four stars - not as sturdy as we were hoping for. 3) we wish the stairs and Rockwall were interchangeable - had to drill new wholes to accommodate the switch. Overall, we are very happy with the playset! I will update if we find it doesn't hold up.

We were so excited about this play set, we have 4 boys and looked all over, based on reviews this seemed like the best deal for the money. We have had it for almost a year. It is completely falling apart. All the windows had fallen our within a month, the wood is extremely soft so the screws don't stay in, everything had to be screwed in at angles; which caused the wood to spilt. We were missing many pieces when we went to put it together, so it took over a week waiting for pieces to come in the mail. We treated the wood and stained it, but it doesn't look like we did anything. I am extremely disappointed. I feel nervous with my boys climbing on it, it is not stable and when they all swing it seems like the whole play set is going to fall over. I have to make sure that they all swing at different times, its frustrating for them and me, plus the swing screws don't go all the way through the top bar, they just screw in, with the wood being as soft as it is, I have to re-screw in the swings every time they swing. I'm wishing we had just gone with the lifetime one to begin with, now we are going to have to tear this one down and get a new one, and its not even a year old yet. Very disappointing.

We bought the Backyard Discovery Skyfort II for our Grandchildren. We purchased in at Sam's Club in Florida and delivered to my son's new house in North Carolina. Our visit was planned for this past weekend, driving there on Saturday and returning Monday, with the weekend to set up swing set. First, I did (or thought so) carefully research size of boxes to ensure it would fit in our truck. When my husband went to pick it up, yes the boxes all fit perfectly in bed of truck under our Tonto cover but somehow the slide was never mentioned anywhere for pick up size dimensions. (This was pretty much our only hiccup). After securing slide to top with ratchet straps, we made our way to NC arriving around 3:30 Saturday afternoon. Weather was great so we proceeded to unload. My daughter in law had googled and researched everything she could find about assembly and was ready. Research said it would take anywhere up to 60 hours to complete. We were able to complete project with 5 adults (2 of which were very handy with building and tools and at least 3 people working at a time) in about 16 hours. It went extremely smoothly thanks to organizing everything ahead of building and having a system that sort of evolved but worked splendidly. First in a large area, we separated wood into piles based on letter (leave lots of room especially for "M" and "H") and actually used alphabet wall hangings for identification. After separating by letter, we organized each pile into numerical order. On afternoon of day 1, after organizing wood, we decided to start with building the first main pieces - rock wall, ladder, gable windows, monkey bars and swing brace. It did not take long to figure out that the hardware also needed to be organized. So best advice I can give is to save plastic containers and separate all the hardware into them. keep all bolts together, screws together, etc and label containers with sharpie with size and last two letters of part number. They also go in order so very easy to go find 2 of bolt #19, etc. The minutes you take to organize will save you hours during the construction! My daughter in law and I collected the pieces needed, my college age daughter read out instructions while my son and husband built. FOLLOW DIRECTIONS, GO IN ORDER!!!!! While they were working on one page, we would take picture of next page on our phones and one of us would collect wood and other would collect hardware. This kept everything flowing smoothly. Day 1, we worked about 4 hours and that was organizing and completing the extra sections. Day 2 we began building the actual fort following same process. We worked from 9:30 am until 9:30 pm stopping for a couple hours each at lunch and dinner so about 8 hours total. Not everyone was working all the time, there were children to watch and food to prepare but always at least 3 people were busy. We were able to finish everything except the roof on the club house. Day 3, my son had to go to work so we were short a person but by this time we were down to big sections and had a routine. We were able to complete roof and attach all the major sections. I know I said go in order but we actually skipped the railing on the crows nest while we completed the other major things for 2 reasons. We had to leave after lunch and knew that was something my daughter in law could finish without us, also it allowed the girls to start swinging and using slide while we worked. However we were able to finish by lunch time with everything, so we worked about 4 hours day 3 - and back home in Florida by 10pm. It was a lot of work but we had a great time and definitely allows for family bonding!

We bought this playset about 8 weeks ago. I've bought a playset from Backyard Discovery before and we were very happy with it. I built it myself. So I knew what I was getting into for assembly. This time we decided things are a bit too busy right now and paid for the assembly service. Well it's been one of the most frustrating and infuriating experiences. Go Configure is the company that will build your playset if you pay for assembly. As long as they are doing things I would steer clear. We accepted the initial five week wait time for a scheduled assembly to happen but when the day came the technician refused to show up and canceled on the day of. We gave them one more chance and two weeks later the day came for assembly and the technician again canceled without informing us. I want to stress that this was all treated as normal operating procedure by the admin staff at Go Configure. This was just something that happens daily. I'm sick of being jerked around and just requested my 750.00 back from Sam's Club instead. I'd rather build it myself than let it sit in boxes for weeks. Anyways, I'm prepared for a 40-50 hour build. My recommendation is to take your time and contact backyard discovery immediately if you find any missing or damaged items. And use a water protection sealant coating every year to extend the life of the product. And finally, don't pay for assembly.