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Customer reviews for Backyard Discovery Skyfort II Cedar Swing Set/PlaySet for
Backyard Discovery Skyfort II Cedar Swing Set/PlaySet
4.4 out of 5 stars
stars
2,051 ratings1,734 reviews
  1. 5 stars67% (1,381)
  2. 4 stars20% (419)
  3. 3 stars5% (109)
  4. 2 stars2% (34)
  5. 1 star5% (108)

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Showing 1-10 of 1,734 reviews
Jul 6, 2017
Reviewer name: Daniel H
5 out of 5 stars
5 out of 5 stars review

My 3 Sons love the Skyfort II!!!!

Overall, I wish I could give a 6 stars. The quality is awesome! Super strong design and well balanced! Highly recommended. This is a video tour of the process that took over a week to complete from clearing the trees, removing tree stumps, leveling the land, and mapping out the area. We had to hired two handy-men to assemble the skyfort II and they did a marvelous job. See the video for details.

Review from backyarddiscovery.com
Helpful?58TS8LXQ8XIC13877658752
Dec 4, 2017
Reviewer name: Stephen in Tennessee
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Amazing! A veritable mansion for my kids!

I bought this a few weeks ago and received it in a little over a week, ahead of the estimated delivery time by over ten days. We started unpacking everything (four big boxes) last week and then built this thing over the weekend. It took every bit of sixteen hours for two able-bodied adults to assemble, but it was not that difficult overall considering its finished size. The "chalet" in the top is big enough for me to stand in and I'm 6' 5" (2m) tall! The set is amazingly solid and looks incredibly impressive when coming around the corner to my back yard. The kids (three of them, ages three to seven) were busting at the seams to play on it today after school and play they did! This could easily keep six or more children occupied, which is great because we have lots of friends and family who also have multiple kids. Incredibly satisfied with this purchase. Easily buildable by adults if you have a good drill, necessary bits and some rudimentary framing knowledge (i.e. the 6-8-10 rule) to keep it square. Top it off with a level and shovel to get the landscape right and this is a project whose investment will pay off over and over for years to come! Buy it, build it and you too will stand back amazed at the most awesome kid's play set ever...I want to be a kid again!

Helpful?58TS8LXQ8XIC13877658752
Jun 29, 2017
Reviewer name: lettieb
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

My kids love this swing set!! But...

This play set is an excellent value for the price. My kids love playing on it, as well as all of the other neighborhood kids! It did not take long to receive the play set. My one MAJOR complaint about this purchase - I paid the extra amount to have it installed. That was a nightmare! The manufacturer of the play set uses a contract company to build it. I got an appointment time for a Monday between 8 am-12 pm. The installers didn't call me until Monday afternoon at 3:00 pm to tell me they would be at my house at 5:00 pm! They worked on it until 8:30 pm. They told me they would be back the next day (Tuesday) to finish it in the afternoon. They didn't arrive until 7:30 pm on Tuesday night and their supervisor called to tell me they would finish that night. He insisted that they were professionals and could complete it in the dark! I told him that I didn't want them working in the dark because this was something my kids would be playing on and I didn't want any mistakes made. So they worked on it until 8:30 pm. During this time, I called the corporate office of the manufacturer to complain and they said that the installers would be back the next day (Wednesday) around 3:00 to finish it. I got a call at 8:30 am the next morning from the installers saying that "their scheduled cleared up" and they would be here to finish the play set that morning. They worked on it all day again until 8:30 pm and pretty much completed it. There was an issue with ladder because one of the boards wasn't included in the box. The installers told me they had informed their supervisor about the missing board and that the supervisor would call the order in to have the missing board shipped to me. Then they would be back to install it. About a week passed by and I still had not heard from the manufacturer about the replacement board, so I called. They had my play set listed as being completed and had no idea about the missing board. They even looked at the pictures that were taken of the play set by the installers and could clearly see that the ladder was missing and the play set was not completed. They quickly sent the replacement board and fixtures and had someone different come out to repair it (per my request). And now the play set is complete and my kids are happy. Bottom line - do not pay the extra amount to Sam's Club to have it installed. Find your own company/person/handy man to do it.

Helpful?58TS8LXQ8XIC13877658752
Nov 3, 2020
Reviewer name: hihough
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Save money. Assemble yourself.

I echo what others have said: Parts inventory is a must. Stay organized. Have patience. Review all hole locations prior to tightening bolts. Have patience. Stay organized. Have patience. Kids love it. I assembled the entire set alone so it can be done alone, however, i read someones preferred method was a 2 person organize and builder approach. I think that is the ideal assembly team. Have patience. Kids love it!

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Helpful?58TS8LXQ8XIC13877658752
reply from BYDSales

Thank you for your wonderful review and insight! Your own personal tips are wonderful in helping other customers. We know that your kids will love their Skyfort II Swing Set for many years to come!

Aug 30, 2017
Reviewer name: Frskp
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Really nice!

All the parts were there, wood was pretty good, it would have made it easier to put together if you didn't have to go through all of the boxes to put one section together. Also, the wood pieces should have been marked 'front' and 'back' , because it does make a difference. Building this does take some time and luckily we had helpers. We also created a huge sand pit under the entire structure for even more fun and to help with stability.The three grandsons.. ages 9, 7, and 4 all love it...and their cousins will too. It is beautiful!

Helpful?58TS8LXQ8XIC13877658752
Apr 19, 2021
Reviewer name: JKM Crew
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Beautiful Playground - the kids are in heaven!

We absolutely LOVE the Skyfort and are so happy we spent the money on it. It took about 25-30 hours for my husband to assemble it. He did most of it alone, but I helped with about 4 hours of the work. It's definitely easier with two people once you're working higher up and would be much faster with two people all along. The directions were very easy to follow. Lots of pictures. It definitely helps to sort ahead of time. We separated the wood by letter/number and also took about 3 hours to put screws, washers, etc. into ziploc bags based on what step they go with, and that really helped speed up the building process. Having two ladders and two drills was helpful (two drills so you can keep different bits in at the same time and not have to switch them out so often). It's shipped in 4 VERY HEAVY, large boxes. When it was shipped to us, we were missing the slide. The shipping company was able to locate it and got it to us within 48 hours of the initial delivery. Our older kid just turned three years old and the other is 22 months, and they are in heaven with this playground in their backyard. The crows nest is a big hit! The only thing they can't do on their own is the monkey bars, but they like to try them with help. We are certain we will enjoy this purchase as a family for many years to come - great investment! It's also great because it's beautiful and adds to our landscape! Would recommend to anyone looking for a playset!

Helpful?58TS8LXQ8XIC13877658752
reply from BYDSales

Thank you for your wonderful review! We strive for 5-star customer satisfaction and your review proves the hard work our teams put into our products pay off! We know that your children will enjoy many years and make plenty of memories on their Skyfort II Swing Set!

Jun 18, 2019
Reviewer name: Mariah
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Great value

I bought this about a month ago, and after about 20 hours of labor putting it together, my husband finished it and it is awesome. My children love it!! The only reason I wouldn’t give it a 5 star rating is because it’s definitely for the children, and I don’t feel it is sturdy enough to support more than one adult. My 2 year old needs helping climbing it, and I would like to climb with him, but I do feel the ladder is not meant to hold my weight(170 lbs) also, 2 pieces that came in the boxes didn’t fit, so we had to cut them down a bit with our table saw to fit properly. Overall though for the price and amount of accessories, it’s really a great value!!

Helpful?58TS8LXQ8XIC13877658752
reply from BYDSales

Thank you for taking time to leave us a review!

Apr 28, 2020
Reviewer name: Lisa
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Great quality!

Great quality of wood. A lot of pieces took a total of 15hrs, spread between three days. We added one or two pieces of wood for better structure and added a tube slide to the back entrance. Super cool and the kids love it! We have a 2 & 3 yr old and hopefully they will love it till they are 10.

Helpful?58TS8LXQ8XIC13877658752
reply from BYDSales

The Skyfort II is a great deal of fun. Thank you for taking the time to give us a review!

Mar 23, 2021
Reviewer name: Lissa
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Just okay

The instruction manual needs editing. There are way too many mistakes. Many of the hardware packages had the incorrect number on them. There was also an issue of incorrect number of product available in the packages. It didn’t stop there. I had quite a few warped boards, illegible markings to identify where the board went, and many pieces of wood that are questionable concerning their strength. We were able to complete construction but this company needs to step up their quality control.

Helpful?58TS8LXQ8XIC13877658752
reply from BYDSales

Your product comes with a replacement part warranty and we are happy to assist you. To order parts go to the following link: service.backyarddiscovery.com/Customer/Login. You can also call 800-8556-4445 8a-6p CT and a Backyard Discovery Customer Advocate will place the order for you.

Nov 7, 2020
Reviewer name: Brandin
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

You get what you pay for, sometimes less than that

This type of cedar is very very lightweight and has absolutely no density. I understand that is somewhat the nature of the wood, but then many of the pieces that are braces and supports should have been cut larger. Also, the stain is so minimally applied and easily rubs off to the point that it will be all over your kids clothes if you don’t stain it properly yourself. I had to re-stain everything right off the bat. There’s also no evidence of any quality control: excessively warped boards, boards of the same part number that are not cut to the same size, edges that are planes too thinly, bent screws and boards that split way too easily. It’s like no matter how badly it came off the assembly line, they threw it in the box anyway. I also think that the engineering of the crows nest is inferior and will not be sufficient to support a 2 seat swing, which will require that you come up with some sort of modification to beef it up. I would go with another brand name that already puts quality in the box, otherwise you will just end up spending the extra money anyway on all of the modifications you will need to make.

Helpful?58TS8LXQ8XIC13877658752
reply from BYDSales

Thank you for your review. We aim for 100%, 5-star customer satisfaction and we're sorry to hear your experience was less than perfect. If there is anything that we can do to make this experience better, please contact our Customer Advocate Department at 800-856-4445.