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Customer reviews for Backyard Discovery Skyfort II Cedar Swing Set/PlaySet for
Backyard Discovery Skyfort II Cedar Swing Set/PlaySet
4.4 out of 5 stars
stars
2,042 ratings1,725 reviews
  1. 5 stars67% (1,375)
  2. 4 stars20% (416)
  3. 3 stars5% (108)
  4. 2 stars2% (34)
  5. 1 star5% (109)

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Showing 301-310 of 1,725 reviews
Apr 1, 2022
Good Quality
1 out of 5 stars
1 out of 5 stars review

cheap

This is the cheapest wood I have ever seen. When you knock on it, it sounds hollow. It’s almost like styrofoam. Definitely not cedar as advertised, maybe dipped in cedar liquid to smell like cedar. I can’t believe I paid over $2000 for this. First time my three year old played on it he was breaking boards. I will have to replace parts of it by the end of the year guaranteed. Please save yourself the disappointment and buy something else. The built app is excellent and easy to use.

Helpful?4KLH30KLYZSW13877658752
reply from BYDSales

I am so sorry that our product did not meet the expectation you had for it, We do offer replacement parts for anything that came in damaged, missing or split during install. Please reach out to us so we can assist you with getting your Skyfort up and running per manufacturer's specifications.. Our Customer Advocate team is available from 8am-6pm CST 7 days a week and our number is 800-856-4445.

Apr 2, 2013
Matt123
5 out of 5 stars
5 out of 5 stars review

Incredible Value

Incredible value. We searched everywhere and found this to put all other options to shame. Solid cedar was a big deal for us and hard to find. Rainbow has solid redwood, but at three times the price or more. Assembly is complex, but generally easy to follow. Make sure you have a couple nice drill/drivers and the rubber mallet. And buy a 7/16 drill bit and predrill every lag bolt with a 1/8 bit. Allow about three days work. Kids love it, and it looks great in the yard. We definitely feel it was money well spent. Matt

Helpful?4KLH30KLYZSW13877658752
Sep 16, 2021
Emily
5 out of 5 stars
5 out of 5 stars review

We love it!

This swing set is awesome and so much fun! We paid for assembly and it only took 6 hours with two people. The guys that assembled were very nice BUT after climbing up to check out the inside I realized that tons of screws are missing. They didn’t leave any extras and it’s clearly not safe. If you have it assembled for you climb up and check it all before they leave!

Helpful?4KLH30KLYZSW13877658752
reply from BYDSales

Our third party assembly company, Go Configure, is happy to come back to walk through the set and ensure all hardware is in place. Give them a call at 888-888-5424 to set up a return visit at no cost to you.

Nov 25, 2016
Cathy
2 out of 5 stars
2 out of 5 stars review

Not the quality I expected

This was installed last week. The installers did a great job. However, I am very disappointed with the quality of the product. It is fine for small children. At this price point, I thought it would be strong enough for adolescents....not true. If you children are 10-12 or under, it will work. 12 or over...do not bother.

Helpful?4KLH30KLYZSW13877658752
reply from BYDSales

Hi, Sorry for the late response. If you need any help please contact our Customer service team 800-856-4445 or email customerserv@backyarddiscovery.com. Thank You

Apr 24, 2014
MrsT1982
4 out of 5 stars
4 out of 5 stars review

"Best swingset ever" - kids

The kids love this set! All the neighborhood kids love this set! The price is most reasonable compared to the recreation outlet type places. I had to call around to get installation services. If you order online you have to call Go Configure at 888-746-6887 to install the set. Takes about 10 days to schedule an install date and then the guys did it in 2 days (~3 hours on 2nd day). Not too bad! Cost is steep - $679, but there were a lot of pieces and an inexperienced person would take 2-3 times as long.

Helpful?4KLH30KLYZSW13877658752
May 9, 2016
GoldenValley
1 out of 5 stars
1 out of 5 stars review

Worst purchase poor quality

Spent over $1,400 to get cheap wood that had splits chips came in a total of four different boxes pieces in different boxes product should have been labeled better and steps should have been in boxes like box one should have had the first half of the step box to should have had the second half but instead you had to go through each box find what you needed for a ladder or what you needed for the swing. Would return it but that means I'd have to take it apart and pay for shipping to send it back.

Helpful?4KLH30KLYZSW13877658752
Apr 10, 2022
Ashley
2 out of 5 stars
2 out of 5 stars review

Unhappy with customer service

We love our swing set. We have had it for 2 years and use it daily. Rain, snow or shine. Although we have had nothing but trouble with the slide. Our slide came in 3 pieces. 2 side rails and a flat part that slides into the sides and screws together. I have a 2 and 3 year old. On the first little bump they get a tiny bit of air and when they come down on the second bump it pulls the flat surface away from the side. Such a pain because then we have to screw it back together. But the worst part is their cloths always gets stuck between. And once their arm was wedged between it. Thank god they had a jacket on. My husband has since added a wood support underneath that looks awful but keeps it from pulling apart now. I see now the company no longer sells this slide with this swing set. Because it’s junk! I reached out to the company and they willingly will send us a new flat surface and screws. Great, thanks. But it’s not fixing the problem. Just very unhappy with the product and customer service. When you spend that much money, you expect more.

Helpful?4KLH30KLYZSW13877658752
reply from BYDSales

We are glad that you love our set and are very sorry to hear you are having issues with the slide. If the slide is coming apart it sounds like t was not put together correctly. We do not recommend add anything that does not come with the set as they are tested the way they are sold. I will attach a youtube assembly video that will show the proper installation method for a speedy slide. If you have any more questions feel free to contact us at 800-856-4445. We are here 7 days a week from 8AM-6PM CST.https://www.youtube.com/watch?v=AdbNxEXnSqk&t=5s

May 18, 2022
Momaronda
1 out of 5 stars
1 out of 5 stars review

What A HUGE Disappointment

I spent several weeks researching playsets before getting the Skyfort 2 with wave slide. I don't know how this set has so many great reviews. The wood is very thin and many of the boards are warped. Some are also cracked. This made it very difficult to assemble without breaking them. Some pilot holes were in the wrong place and some didn't have any at all. We have a 40 lb 5 year old and 60 lb 7 year old. If only one of them are swinging or in the fort the whole playset just makes the loudest screeching and wood bending noises I have ever heard. It sounds like it's going to come crashing down. I stood under the fort floor and saw the floor boards bending as they walked on them. They are only 100 lbs together so this should not be happening. The slide was bending with their light weight so I had to call customer service and they said they would send a replacement but we aren't letting them on this set. It would need lots and lots of reinforcement and not sure if that would even help. When the kids are both on the glider the whole fort would sway even with anchors. This shows the wellness of the thing as a whole. It took my boyfriend about 50 hours to assemble but we have considered taking it down and sending it back it was so expensive and not worth a tenth of what it cost. I'm so disappointed I could cry. I'd be surprised if this thing lasted 6 months.

Helpful?4KLH30KLYZSW13877658752
reply from BYDSales

Hello- Thank you for taking the time to leave a review. We aim for 100%, 5-star satisfaction and apologize that your experience was less than perfect.Due to it being a free-standing wooden structure, it will have some noise and movement. This is to prevent excess stress to other parts of the set and prevent cracking. As long as the ground stakes are installed and the set is not lifting, it is perfectly safe. If movement becomes excess, make sure to check the levelness of the set and ensure that the hardware is tight. We would love to get some photos in here and take a look at you swing set as your children's safety is our number 1 concern. Please reach out to our Customer Advocate Department at 800-856-4445.

Apr 22, 2015
Justanotherdad
5 out of 5 stars
5 out of 5 stars review

Nice setup, kids love it!

At first it seemed overwhelming to build, but once we got all the parts seperated out into their respective piles/buckets, it was pretty straightforward. My father-in-law helped throughout the project. He was the hunter/gatherer for each step and assisted in holding/lifting. Using 5 gallon buckets we placed the hardware and lumber for each step as we went along so there was no break in building. It took us about 2 days working on it for about 8 hours and about 5 hours on the third day. The beginning steps were completed in the garage on day 1 after an evening of sorting the parts the night before. We built the 2 fort walls in the garage also and then started fresh the next day by putting them up. 2nd full day we completed the main fort up to the roof rafters. Day three consisted of finishing the roof panels, crows nest area, and attaching swings, monkey bars etc. Not a bad build overall, but do look carefully the orientation of the pre-drilled holes. We found a few boards upside down or turned incorrectly. We decided to just redrill the holes instead of disassemble and fix the orientation. Helpful tools to speed up the build, impact driver, buckets to place small parts in while outside, pizza for those hungry moments.

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Oct 18, 2010
OceanMotion2090
4 out of 5 stars
4 out of 5 stars review

The Skyfort arrived one day later than the estimated delivery date because of a holiday. We were prepared for a 3-4 hour sorting project which actually took us 3 1/2 hours for two people. All of the parts were there. Day one of construction went well even with our 18 month old Twins helpings us. Day two presented a few problems because the directions were not perfectly clear. We had to dis-assemble some steps and re-install them differently because we mis-understood the directions. No big deal, just some lost time and repeated steps. At the end of day two, we had the main structure complete plus the slide and it's lookin' GOOD! Next weekend we should be able to complete the construction project.

Helpful?4KLH30KLYZSW13877658752
reply from BYDSales

Thank you for the review