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Sams Club
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Customer ratings & reviews for
Serta Perfect Sleeper Glenmoor 14" Pillowtop Mattress Available in Twin, TwinXL, Full, Queen, King, California King
4.1 out of 5 stars
stars1,931 ratings1,300 reviews
  1. 5 stars61% (1,185)
  2. 4 stars16% (312)
  3. 3 stars5% (97)
  4. 2 stars5% (89)
  5. 1 star13% (248)
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Showing 421-430 of 1,300 reviews
Jan 6, 2022
Georgia
1 out of 5 stars review

Do not buy

I bought a Glenmoor Pillowtop Queen set after speaking to a Serta rep and talking in length about what I wanted. This mattress is nothing as described or as described to me. It is HARD and HOT to sleep in even in December. I can't imagine what it will be like in Mid-summer. My husband and I also both feel as we are going to slide off the edge of the mattress.

Helpful?4QMFWVS3Y7A913877654716
reply from Serta Team

Hello Georgia, we are sorry to learn of your dissatisfaction. This mattress is designed to deliver cool, contouring pressure relief and we’re sorry this wasn’t your experience. It's worth mentioning that new mattresses can sometimes have a break-in period when it’s first slept on. During that time, the new foam will soften gradually. We would like to learn more about your specific situation so we can assist you better. Please call us at 1-888-240-1945. Thank you.

Apr 27, 2020
Jane
1 out of 5 stars review

Not a good mattress after 3 months of purchase!!

Really disappointed with this Queen Serta Perfect Sleeper Glenmoor 2.0 Pillowtop Mattress. I read some bad reviews about mattress sinking/losing its shape which I thought, it wouldn't happen to me because I've ordered mattresses before from Sams Club and I've never had any issues...until now! We purchased this mattress for my 14year old son who is thin and tall(5'11 150lbs) the last week of Jan 2020 and after 3 months there's a crater forming on the side he sleeps in!! Really disappointing! I'll definitely reach out to Sam's Club in regards this issue and hopefully I'm able to return this mattress but because of the quarantine, not sure what the return policy would be. Can't believe if this happened in 3 months...imagine in 6 months how will this mattress be like!! DO NOT BUY! Added two photos and the right side of the photo is the side where mattress is lower than the other side. WoW, photos weren't able to download!

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reply from Serta Team

Hello Jane, Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Oct 13, 2018
BrittanyM1539447691
1 out of 5 stars review

DONT WASTE YOUR MONEY

This is by far the WORST mattress that I have ever owned. After about 3 months the mattress clearly showed where each my husband and I lay, now we have huge indents that we literally have to roll out of. I haven't been able to sleep through the night due to how terrible it is. I thought getting a brand new bed with our wedding money would be the best and it has proved to be nothing than a waste... severely disappointed in Serta for making this product.

Review from Serta
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Sep 19, 2022
Lhardy
1 out of 5 stars review

Awful!!

I have tried to give this mattress the benefit of doubt and at this point the only thing I'm sure of is that this mattress is NOT for me! I wake up in so much pain from lack of support, my body print is still there when I get up .The old mattress was more comfortable. .A complete disappointment!!!

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reply from Serta Team

Hi there! We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945.

Oct 3, 2017
dennisc1506996662
5 out of 5 stars review

great mattress

great mattress with a pillow top, the first night was tough as the mattress felt too firm, however over the next several nights the mattress felt firm but the comfort level increased. I would definitely recommend and look forward to many good nights!

Review from Serta
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Jul 18, 2017
trisha911
2 out of 5 stars review

Very Firm Mattress - Store Display not accurate

I bought this mattress 3 days ago. It is very, very firm. The display at the store is not what it will feel like when you get it home. I think the one in store has been laid on so much that it is worn out a bit. I was expecting a soft cushion with some firmness. This bed is soft to the touch and feels like it will have some plushness, but when you lay on it, it is like laying on the floor. We will be returning. I gave it 2 stars because it seems quality made and seems like a nice mattress, but only if you like your mattress firm.

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May 2, 2017
Twe3ty333
1 out of 5 stars review

Matress cause lots of heat!

I have used this mattress for about 15 days, its is pretty comfortable as I love the pillow top. The only draw back and for the 1 star is because it cause my body to be so heated. I originally thought it was just me but my husband and my daughter feels the same. We were not able to sleep at all since it was so hot at night time. I am sweating and turning all night long. This is being sent back.

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Dec 18, 2017
Xpinkgirl
5 out of 5 stars review

Verified Purchase

Great bed

I'll really love it

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Oct 18, 2018
KH
2 out of 5 stars review

Flattened

Bought this in June and its now October. The spot I sleep in has flattened out and you dip straight to the hard surface underneath the foam. When I lay in other spots that haven't been slept on it's like new. Before it flattened it was a great mattress, just not durable or maybe a faulty mattress.

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Sep 17, 2017
RobertAC1505622643
5 out of 5 stars review

One of the best decisions ever made!

Well it was time to get a new mattress and going with the Glenmoor luxury hybrid was one of the best decisions I've ever made. Lots of support, firm yet still very incredibly comfortable. I absolutely love Serta mattresses. I'm sad to see my Serta Perfect Sleeper Knollcrest Super Plush Pillow Top leave but it was time. Here's to another 7 years with Serta, cheers!

Review from Serta
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