Thank you for letting us know about the condition of the fridge. We'll have this sorted out for you! It would be great to speak with you about your unit to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Samsung: Community smsng.us/Samsung-Community 2. Facebook: smsng.us/Facebook-Messenger 3. Twitter: smsng.us/Twitter-Messages When you message us, please provide us with this reference number 1145124487, to help our team pull up your information. Thank you, and stay safe! ^Chrystel

Greetings! Thank you for sharing the details—it's clear that maintaining a precise temperature is very important in your case, especially with medications that are sensitive to even small changes. Noticing a difference between the set temperature and the actual reading can certainly be frustrating when consistency matters most. We're here to help. Below is a helpful link from Samsung on how to check and understand the temperature settings of your refrigerator: What temperature should I set my Samsung refrigerator to? https://www.samsung.com/us/support/answer/ANS10001622/ Additionally, here are a few tips that may help improve temperature accuracy and performance: 1. Allow 2 inches of clearance around the fridge: Ensure there’s at least a 2-inch gap at the back, top, and sides. This space allows heat to dissipate properly so the fridge can cool efficiently. 2. Avoid blocking interior vents: Keep food items at least 2 inches away from the internal air vents to allow proper airflow throughout the compartment. 3. Keep the fridge in a stable, cool environment: Position the fridge in a room away from direct sunlight, ovens, or heat sources. Extreme heat or cold (especially below 55°F) can impact performance. 4. Clean the door seals regularly: Dirty seals can prevent a proper airtight closure, letting warm air in. Wipe them down monthly with a damp cloth and mild dish soap. 5. Test the door seals: Use a dollar bill or piece of paper—close the door on it, and try pulling it out. If there's resistance, the seal is good. If it slips out easily, the seal may need cleaning or replacement. Note: Since your fridge has been in use for some time and is likely operating normally, temperature changes should stabilize within half a day. If not, internal sensor inaccuracies or dirty condenser coils could be affecting its ability to cool efficiently. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149714095 to help our team pull up your information. Leo

Hi Sarah, We can feel the disappointment you have with this fridge. We are here to help you. Please see page 37 of the user manual for steps to take when the fridge is not cooling. https://downloadcenter.samsung.com/content/UM/202010/20201005164257413/Onedoor_RR7000M_FRE_DA68-03561Z-00_EN-MES-CFR.pdf Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1148814844), and it will help our team pull up your information. ^Rodel