Hi there, We understand how you feel about your refrigerator. We're here to help. Below, we've shared the manual link with instructions on what to do if your refrigerator stops cooling. Please refer to page 37 under "Freezer does not operate. Freezer temperature is warm." User manual https://downloadcenter.samsung.com/content/UM/202010/20201005164257413/Onedoor_RR7000M_FRE_DA68-03561Z-00_EN-MES-CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1150000013) when you message us so our team can retrieve your information. Thank you. -Kimberly

I'm sorry you had to go through this, Michael. For a concern like this; the best method to resolve this would be a service repair. You can find one in the link below. Thank you for your feedback! ^Pat https://www.samsung.com/us/support/service/locations/