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Customer reviews for Samsung 11 cu. ft. Upright Flex Zone Freezer for
Samsung 11 cu. ft. Upright Flex Zone Freezer
4.5 out of 5 stars
stars
320 ratings264 reviews
  1. 5 stars78% (249)
  2. 4 stars10% (33)
  3. 3 stars1% (4)
  4. 2 stars0% (1)
  5. 1 star10% (33)

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Showing 51-60 of 264 reviews
Sep 27, 2024
Reviewer name: NEXTDL
1 out of 5 stars
1 out of 5 stars review

Not a good product

[This review was collected as part of a promotion.] I bought about March 2023. It was out of order in September 2024. The temperature shown on control board was wrong. The temperature shown on the board was 34 degF which was a setting temperature. After unplugging power and connecting it, it shows real temp. 45 degF. But measured temp by our thermometer was over 55 degF. The temperature on the board was changed whenever resetting the refrigerator.

Review from Samsung US
Helpful?7JUAEG4N2PK413876208581
reply from SEA Care

Hi there, We know how important a consistent fridge temperature is. Let us help you with the refrigerator. Here is a link to help you with the fridge. Please watch the full video, follow the steps and click the hyperlinks for further assistance. Cooling issues with Samsung refrigerator or freezer. https://www.samsung.com/us/support/troubleshoot/TSG10003479/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147567102 to help our team pull up your information. Have a great day. ^Aloe

May 2, 2023
Reviewer name: Mike1139
5 out of 5 stars
5 out of 5 stars review

Fantastic Freezer

[This review was collected as part of a promotion.] I bought this a month ago when my refrigerator knocked out. The refrigerator compressor went down in my refrigerator and I needed a freezer while storing some things with the neighbor. I saw this freezer/refrigerator and decided it would be great for my needs. It has a very spacious foot print and fits in the garage nicely. Easy to find what you are looking for and does a fantastic job at maintaining a constant freeze temperature. Food does not get defrosted and iced up like in the refrigerator/freezer due to the high swings in temperature for defrosting needs. So far this has been a dream come true and the way freezers should be made. I have changed my kitchen now to the Samsung induction stove/oven and the convection microwave which work together quite nicely. Samsung definiatly has the user in mind in creating their appliances.

Review from Samsung US
Helpful?7JUAEG4N2PK413876208581
Jun 27, 2022
Reviewer name: Schrammak
5 out of 5 stars
5 out of 5 stars review

Love it

[This review was collected as part of a promotion.] I was looking for additional freezer space. It works beautifully and is inside the house. It makes a little noise, but nothing obnoxious. I love the flexibility of it being either freezer or refrigerator.

Review from Samsung US
Helpful?7JUAEG4N2PK413876208581
Jan 21, 2022
Reviewer name: Fayce
5 out of 5 stars
5 out of 5 stars review

Easy to reverse the door

really happy with buying two of them to have all freezer and all fridge. plenty of space and much better than my ge fridge with limited freezer space. othe reviews indicate that the holes fto reverse the door are not available. this is incorrect. a thin layer of plastic covers them, using a drill with low torque, you can easily pass them using the screws. they are very quite, i'm working next to them.

Review from Samsung US
Helpful?7JUAEG4N2PK413876208581
Oct 5, 2023
Reviewer name: jenchick79
1 out of 5 stars
1 out of 5 stars review

Can't be added to smarthub

It says that it's dongle ready, but apparently you can't add a dongle to use it on smart things? We bought these to add to SmartHub after a garage fridge failure. Disappointed that their information is apparently wrong, smidge of false advertising. Info for fridge/freezer: Convenience • Dongle Ready Chat: ProfileSEA Digital Messaging But the unit you are using does not have smart things to connect

Review from Samsung US
Helpful?7JUAEG4N2PK413876208581
reply from SEA Care

Hi jenchick79, Being able to connect the fridge to SmartThings is an easy way to use it remotely. Let us provide you with the information you need. Here is a link to help you connect the fridge to SmartThings. Please follow the steps and click the hyperlinks for further help. Cannot connect to SmartThings. https://www.samsung.com/us/support/troubleshooting/TSG01003481/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146376822 to help our team pull up your information. Have a great day. ^Aloe

Feb 3, 2023
Reviewer name: ToCookOrNotToCook
5 out of 5 stars
5 out of 5 stars review

A Great Slim Freezer

[This review was collected as part of a promotion.] One month in and all is well. Love the slim design… just what was needed for the extra freezing capacity we needed. Garage location works well given that it operates within a wide range of ambient temperatures.

Review from Samsung US
Helpful?7JUAEG4N2PK413876208581
Feb 9, 2025
Reviewer name: Peter W
1 out of 5 stars
1 out of 5 stars review

great design, same poor quality

We have 7 year old french door samsung fridge, that been giving us always problems. 2 ice makers failed, it flooded our wood floors and Evaporator cover been soaking water and leaking on the bottom drawer... So we where in need of a tall narrow fridge that can be converted to freezer or fridge. In 2022 we got this 11.4 cu Samsung convertible fridge. and it is a great design and we like it. its been 2.5 years, and this fridge its leaking water from the evaporator cover to the bottom fridge floor. took the evaporator cover off. Drain is not clogged, its again - evaporator cover, made so cheap, glued with silver duct tape, foam edges are made of the worst quality foam, and whole cover is saturated with water....problem is in the meantime we bought seccond of those fridges. just waiting for the other to leak as well. We promised ourselves - never buy samsung appliances...

Review from Samsung US
Helpful?7JUAEG4N2PK413876208581
reply from SEA CARE

We understand how water leaks can be upsetting. Let's get this sorted out immediately, Peter W. We highly recommend performing the link below to help rectify the water leaks from the fridge. Kindly select the topics related to your water leak experience and visit the hyperlinks. Water leaks in a Samsung refrigerator: https://www.samsung.com/us/support/troubleshoot/TSG10003766/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148382623, to help our team pull up your information. Have a great day! ^Chrystel

Jul 11, 2022
Reviewer name: Laura P
5 out of 5 stars
5 out of 5 stars review

Excellent Buy!

[This review was collected as part of a promotion.] We were looking for a freezer more stylish than the large white blocks. And this one just made the deal. The drawers make it super simple to storage products by type and have easy access to it as well. Excellent!

Review from Samsung US
Helpful?7JUAEG4N2PK413876208581
Jan 3, 2022
Reviewer name: zoesjudie
5 out of 5 stars
5 out of 5 stars review

Great space saver!

[This review was collected as part of a promotion.] I had initially looked at buying a small chest freezer, but decided the upright with shelves would be a much wiser setup considering that in a chest, something would always end up on the bottom. I love the multiple drawers to divide types of frozen food. and the top shelves are easy to reach. I did not realize the appliance was convertible (can be used as a refrigerator or freezer), but that is definitely a plus!

Review from Samsung US
Helpful?7JUAEG4N2PK413876208581
Nov 12, 2020
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Perfect & Flexible

[This review was collected as part of a promotion.] We bought a new house and we needed the versatility of the Samsung Upright Freezer. Fits perfectly in our garage and is super quiet. It’s great knowing we can store our holiday turkey and then switch over to a refrigerator mode for summertime parties.

Review from Samsung US
Helpful?7JUAEG4N2PK413876208581