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Customer reviews for Samsung 11 cu. ft. Upright Flex Zone Freezer for
Samsung 11 cu. ft. Upright Flex Zone Freezer
4.5 out of 5 stars
stars319 ratings263 reviews
  1. 5 stars78% (249)
  2. 4 stars10% (32)
  3. 3 stars1% (4)
  4. 2 stars0% (1)
  5. 1 star10% (33)

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Showing 41-50 of 263 reviews
Jul 6, 2025
debval
5 out of 5 stars review

Samsung Freezer - Worth It!

Love this freezer. It extends our freezer capacity and looks good while doing it. We don't even have to hide it in the garage...it's that pretty!

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Aug 24, 2022
Richie
3 out of 5 stars review

deal or no deal

In app had a Tech sale with $60 off. Local store did not show the freezer is stock preventing us from purchasing in app. In store they did not honor the sale price either. Great freezer but bait and switch advertisements suck.

Helpful?7JUAEG4N2PK413876208581
reply from Supplier Response

Dear Valued Sam&#39;s Club Client, <br /><br />To better assist you with this issue, please contact our Sam&#39;s Club customer service department at 1-800-749-5367. <br />Phone Hours: Mon-Fri 8:00 am - 11:00 pm, Sat 9:00 am - 9:00 pm, Sun 12:00 pm - 7:00pm. <br /><br />They can either answer your question or transfer you to your local store to answer your specific concern.<br /><br />^Rainly

Nov 17, 2022
Rose
5 out of 5 stars review

Wow what a beautiful freezer!

i purchased this freezer last year, i fell in love with the drawers what a fantastic design, everything is easily within reach no more digging to find what your looking for. the freezer is so quiet you cant even tell it’s running. the purchase was beyond easy and samsung updated me every step of the way. i will be purchasing a second unit soon.

Review from Samsung US
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Nov 7, 2022
Kamat
5 out of 5 stars review

Love our Upright Freezer

[This review was collected as part of a promotion.] I thought I wanted a chest freezer for our garage until we got this. But this is literally perfect, it has so much space, and you can use it as either a fridge or a freezer. I'd definitely recommend this

Review from Samsung US
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Jan 29, 2024
Vivi
5 out of 5 stars review

Saves Space!

[This review was collected as part of a promotion.] The size was perfect to fit into a tight space in my garage. Putting too much food in all at once caused some frost but the issue went away the next day. When the drawers are pulled out, it looks pretty great too but the drawers are convenient for my needs. I like that it has the ability to modulate as needed. Overall seems like it's running well so far.

Review from Samsung US
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Oct 31, 2022
Mama In The South
5 out of 5 stars review

Great freezer - works as a fridge too!

[This review was collected as part of a promotion.] I purchased this as a garage freezer and I love it! Great storage options with multiple drawers, shelves, and even a couple of small shelves in the door. I love that I can store chicken, beef, and pork separately from seafood in the drawers with ice cream & pizzas on the shelves. Such a great product; I'd buy again in a heartbeat!

Review from Samsung US
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Nov 3, 2022
not happy
1 out of 5 stars review

Product support

i have to say that samsung product support is substandard. my unit ran well for the first 5 months then died. after over a dozen calls 2 service visits and 3 months it is still dead it was found to be unrepairable, but the ecoupon to buy replacement was invalid and the price increased by $60. i am very unhappy.

Review from Samsung US
Helpful?7JUAEG4N2PK413876208581
reply from Samsung Care

Thank you for letting us know about the condition of the fridge. We'll have this sorted out for you! It would be great to speak with you about your unit to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Samsung: Community smsng.us/Samsung-Community 2. Facebook: smsng.us/Facebook-Messenger 3. Twitter: smsng.us/Twitter-Messages When you message us, please provide us with this reference number 1145124487, to help our team pull up your information. Thank you, and stay safe! ^Chrystel

Oct 2, 2023
samson
5 out of 5 stars review

Perfect extra refrigerator or freezer

[This review was collected as part of a promotion.] I bought this 3 months ago and it's perfect for what I need . I am using as a refrigerator and use it for drinks and overflow from the refridgerator it maintain temp perfectly and drinks are cold faster than in the full size refrigerator

Review from Samsung US
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Jan 3, 2023
1610 Cryppie
5 out of 5 stars review

Freezer/Refridgerator (Either Or)

[This review was collected as part of a promotion.] Have had the item for about a month. Absolutely great! Frost-Free and we keep it in the garage for overflow and larger items. Tall and slender, it fits into a narrow space and meets a large or small families needs. Quality in and outside the item.

Review from Samsung US
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Jul 8, 2022
Jong
1 out of 5 stars review

I bought two.

but this time i was completely disappointed when i bought it and installed. i felt it while reverse the direction a freezer door... i wonder how they used only cheap materials like this. another problem is that i bought two...two... i know very well that plastic materials and machine assembly. it's job related. i was surprised that i had to make new thread in the plastic. it's plastic, so it gets loose easily. one more thing, i would like to samsung give the customer an option to choose left and right before purchasing. it's such a cheap product.. i was really shocked. well, i'm not rich, so i'll have to use the cheap one like this. no choice. if i win the lottery, i'll buy a good one.

Review from Samsung US
Helpful?7JUAEG4N2PK413876208581
reply from Samsung Care

Hi Jong, Thank you for your honest feedback, and we hope you are in good health. We are saddened to know that this has happened to you. What you have gone through is not the experience we want for our customers. Your feedback helps us understand where we can take steps to improve our product and service. The doors of this Samsung refrigerator model will come out of the factory to open from right to left; hence, the option for the customer to reverse the door. Definitely, your feedback will be used in the current and future products of Samsung. Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144724334 Leo