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Customer reviews for Samsung 11 cu. ft. Upright Flex Zone Freezer for
Samsung 11 cu. ft. Upright Flex Zone Freezer
4.5 out of 5 stars
stars319 ratings263 reviews
  1. 5 stars78% (249)
  2. 4 stars10% (32)
  3. 3 stars1% (4)
  4. 2 stars0% (1)
  5. 1 star10% (33)

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Showing 31-40 of 263 reviews
Sep 24, 2023
Devildog
5 out of 5 stars review

Verified Purchase

Innovative & Worthwhile

Love it....................

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Jul 19, 2021
AC
5 out of 5 stars review

Loved the small dimensions and it’s frost free

Purchased this freezer in June 2021 and it’s the perfect dimensions for my laundry room and it replaces a small freezer I had for 35 years and I’ve been looking for one with the same small size and only difference is that it is taller than my old one and works really well. We did switch the door handle to the left side to open swing door to the right-side and had to follow instructions in manual to change handle very carefully & re-read each step several times, but was able to do it in about 1.5 hours total time.

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Oct 28, 2025
Mark S
1 out of 5 stars review

Do not buy

just 1 month past 1 year it stopped cooling. Lost most of the food. Not sure it is worth the expense to repair.

Review from Samsung US
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reply from SEA Care

Mark S, we want to ensure your refrigerator functions at its best. Let's help you out. We recommend checking this guide to help you troubleshoot if the fridge stops cooling. Please choose "Refrigerator or freezer is not cooling at all." Kindly click on the embedded word and watch the video included. Cooling issues with Samsung refrigerator or freezer https://www.samsung.com/us/support/troubleshoot/TSG10003479/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1151186744) to help our team pull up your information. Have a great day. ^Camille

May 30, 2024
Michelle
1 out of 5 stars review

Stopped working after 6 months

Total waste of over $600 worth of food as it completely went out. Called samsung prayingvthe will replace the food but as all the food was thrown out

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Oct 7, 2025
Stina
5 out of 5 stars review

Great storage

[This review was collected as part of a promotion.] The storage on the unit is exceptional would definitely recommend if you're looking for storage

Review from Samsung US
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Jan 10, 2026
Eric R
1 out of 5 stars review

Quality = Dead after two years

Took just two years to die. Does not freeze anymore. Appliances used to last and last, I've never had a freezer that quit so soon.

Review from Samsung US
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reply from SEA Care

We care about the betterment of your refrigerator, Eric R. Let's help you out. To address your concerns with your fridge. Please click the link and the hyperlinks and watch the embedded video for tips. The refrigerator or freezer is not cooling at all: https://www.samsung.com/us/support/troubleshoot/TSG10003479/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151814392 so our team can pull up your information when you message us. Have a great day. -John

Aug 16, 2022
Monstar
4 out of 5 stars review

Excellent but limited.

I bought this to use a overflow fridge and to keep drinks in. Well, if you want to keep normal water bottles or long neck beers cold find another fridge. The shelf spacing is not adjustable and a water bottle will not sit upright on any shelf.

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Feb 8, 2024
Kwon
5 out of 5 stars review

Verified Purchase

Kwon

I have several of these upright freezer. Sam's price was excellent. It's very good product.

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Mar 3, 2023
disappointed
1 out of 5 stars review

would not recommend

Great looking but quit working in less than a year!

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Jun 4, 2025
kevin
5 out of 5 stars review

happy customer

im happy with this. i bought two and put them side by side. one for fridge and one for freezer. door handles were swapped to give a nice look.

Review from Samsung US
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