We care about the betterment of your refrigerator, Eric R. Let's help you out. To address your concerns with your fridge. Please click the link and the hyperlinks and watch the embedded video for tips. The refrigerator or freezer is not cooling at all: https://www.samsung.com/us/support/troubleshoot/TSG10003479/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151814392 so our team can pull up your information when you message us. Have a great day. -John

Mark S, we want to ensure your refrigerator functions at its best. Let's help you out. We recommend checking this guide to help you troubleshoot if the fridge stops cooling. Please choose "Refrigerator or freezer is not cooling at all." Kindly click on the embedded word and watch the video included. Cooling issues with Samsung refrigerator or freezer https://www.samsung.com/us/support/troubleshoot/TSG10003479/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1151186744) to help our team pull up your information. Have a great day. ^Camille

Dear Valued Sam&#39;s Club Client, <br /><br />To better assist you with this issue, please contact our Sam&#39;s Club customer service department at 1-800-749-5367. <br />Phone Hours: Mon-Fri 8:00 am - 11:00 pm, Sat 9:00 am - 9:00 pm, Sun 12:00 pm - 7:00pm. <br /><br />They can either answer your question or transfer you to your local store to answer your specific concern.<br /><br />^Rainly

Greetings! Thank you for sharing the details—it's clear that maintaining a precise temperature is very important in your case, especially with medications that are sensitive to even small changes. Noticing a difference between the set temperature and the actual reading can certainly be frustrating when consistency matters most. We're here to help. Below is a helpful link from Samsung on how to check and understand the temperature settings of your refrigerator: What temperature should I set my Samsung refrigerator to? https://www.samsung.com/us/support/answer/ANS10001622/ Additionally, here are a few tips that may help improve temperature accuracy and performance: 1. Allow 2 inches of clearance around the fridge: Ensure there’s at least a 2-inch gap at the back, top, and sides. This space allows heat to dissipate properly so the fridge can cool efficiently. 2. Avoid blocking interior vents: Keep food items at least 2 inches away from the internal air vents to allow proper airflow throughout the compartment. 3. Keep the fridge in a stable, cool environment: Position the fridge in a room away from direct sunlight, ovens, or heat sources. Extreme heat or cold (especially below 55°F) can impact performance. 4. Clean the door seals regularly: Dirty seals can prevent a proper airtight closure, letting warm air in. Wipe them down monthly with a damp cloth and mild dish soap. 5. Test the door seals: Use a dollar bill or piece of paper—close the door on it, and try pulling it out. If there's resistance, the seal is good. If it slips out easily, the seal may need cleaning or replacement. Note: Since your fridge has been in use for some time and is likely operating normally, temperature changes should stabilize within half a day. If not, internal sensor inaccuracies or dirty condenser coils could be affecting its ability to cool efficiently. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149714095 to help our team pull up your information. Leo