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Customer reviews for Samsung 11 cu. ft. Upright Flex Zone Freezer for
Samsung 11 cu. ft. Upright Flex Zone Freezer
4.5 out of 5 stars
stars
320 ratings264 reviews
  1. 5 stars78% (249)
  2. 4 stars10% (33)
  3. 3 stars1% (4)
  4. 2 stars0% (1)
  5. 1 star10% (33)

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Showing 31-40 of 264 reviews
Oct 7, 2025
Reviewer name: Stina
5 out of 5 stars
5 out of 5 stars review

Great storage

[This review was collected as part of a promotion.] The storage on the unit is exceptional would definitely recommend if you're looking for storage

Review from Samsung US
Helpful?7JUAEG4N2PK413876208581
Oct 28, 2025
Reviewer name: Mark S
1 out of 5 stars
1 out of 5 stars review

Do not buy

just 1 month past 1 year it stopped cooling. Lost most of the food. Not sure it is worth the expense to repair.

Review from Samsung US
Helpful?7JUAEG4N2PK413876208581
reply from SEA Care

Mark S, we want to ensure your refrigerator functions at its best. Let's help you out. We recommend checking this guide to help you troubleshoot if the fridge stops cooling. Please choose "Refrigerator or freezer is not cooling at all." Kindly click on the embedded word and watch the video included. Cooling issues with Samsung refrigerator or freezer https://www.samsung.com/us/support/troubleshoot/TSG10003479/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1151186744) to help our team pull up your information. Have a great day. ^Camille

May 15, 2021
Reviewer name: Warren
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Good, so far, but hey anything's good for a week.

Nicer than the one we had, but a few oddities, like (mostly) non-removable styrofoam padding on shelves. But it's only been a week. How about sending this email in 3 years Sam's ?!?

Helpful?7JUAEG4N2PK413876208581
Aug 24, 2022
Reviewer name: Richie
3 out of 5 stars
3 out of 5 stars review

deal or no deal

In app had a Tech sale with $60 off. Local store did not show the freezer is stock preventing us from purchasing in app. In store they did not honor the sale price either. Great freezer but bait and switch advertisements suck.

Helpful?7JUAEG4N2PK413876208581
reply from Supplier Response

Dear Valued Sam&#39;s Club Client, <br /><br />To better assist you with this issue, please contact our Sam&#39;s Club customer service department at 1-800-749-5367. <br />Phone Hours: Mon-Fri 8:00 am - 11:00 pm, Sat 9:00 am - 9:00 pm, Sun 12:00 pm - 7:00pm. <br /><br />They can either answer your question or transfer you to your local store to answer your specific concern.<br /><br />^Rainly

Nov 7, 2022
Reviewer name: Mi Doña
5 out of 5 stars
5 out of 5 stars review

Samsung stand up freezer

[This review was collected as part of a promotion.] I bought it about 2 months ago and let me tell you this has to be one of the best purchases I have ever made easy access to all my freezer items cools fast and can be converted to a fridge that’s a plus

Review from Samsung US
Helpful?7JUAEG4N2PK413876208581
Oct 5, 2023
Reviewer name: jenchick79
1 out of 5 stars
1 out of 5 stars review

Can't be added to smarthub

It says that it's dongle ready, but apparently you can't add a dongle to use it on smart things? We bought these to add to SmartHub after a garage fridge failure. Disappointed that their information is apparently wrong, smidge of false advertising. Info for fridge/freezer: Convenience • Dongle Ready Chat: ProfileSEA Digital Messaging But the unit you are using does not have smart things to connect

Review from Samsung US
Helpful?7JUAEG4N2PK413876208581
reply from SEA Care

Hi jenchick79, Being able to connect the fridge to SmartThings is an easy way to use it remotely. Let us provide you with the information you need. Here is a link to help you connect the fridge to SmartThings. Please follow the steps and click the hyperlinks for further help. Cannot connect to SmartThings. https://www.samsung.com/us/support/troubleshooting/TSG01003481/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146376822 to help our team pull up your information. Have a great day. ^Aloe

Oct 27, 2022
Reviewer name: Big Don
5 out of 5 stars
5 out of 5 stars review

Just right

[This review was collected as part of a promotion.] This freezer is extremely easy to use and looks fantastic. I’ve had chest freezers and they just don’t do the job. Food goes to the bottom line and you never seem to see you ever again. This upright you can find everything and it looks fantastic where I have it placed. It’s not too big and holds enough food without having to go shopping for meat or at least six months.

Review from Samsung US
Helpful?7JUAEG4N2PK413876208581
Nov 12, 2020
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Perfect & Flexible

[This review was collected as part of a promotion.] We bought a new house and we needed the versatility of the Samsung Upright Freezer. Fits perfectly in our garage and is super quiet. It’s great knowing we can store our holiday turkey and then switch over to a refrigerator mode for summertime parties.

Review from Samsung US
Helpful?7JUAEG4N2PK413876208581
Jul 11, 2022
Reviewer name: rsxrsx1998
5 out of 5 stars
5 out of 5 stars review

Great Item!

[This review was collected as part of a promotion.] I was in the need for a freezer for the garage and I didn't want to spend a lot of money and I wanted something with some features vs. a generic looking and basic "garage fridge." I found this item from searching online and thought it was the perfect size. I was also intrigued that it could either freeze or cool based on what I needed it to do. Lastly, it was stainless and will look good in my garage for years to come.

Review from Samsung US
Helpful?7JUAEG4N2PK413876208581
Sep 27, 2024
Reviewer name: NEXTDL
1 out of 5 stars
1 out of 5 stars review

Not a good product

[This review was collected as part of a promotion.] I bought about March 2023. It was out of order in September 2024. The temperature shown on control board was wrong. The temperature shown on the board was 34 degF which was a setting temperature. After unplugging power and connecting it, it shows real temp. 45 degF. But measured temp by our thermometer was over 55 degF. The temperature on the board was changed whenever resetting the refrigerator.

Review from Samsung US
Helpful?7JUAEG4N2PK413876208581
reply from SEA Care

Hi there, We know how important a consistent fridge temperature is. Let us help you with the refrigerator. Here is a link to help you with the fridge. Please watch the full video, follow the steps and click the hyperlinks for further assistance. Cooling issues with Samsung refrigerator or freezer. https://www.samsung.com/us/support/troubleshoot/TSG10003479/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147567102 to help our team pull up your information. Have a great day. ^Aloe