Thank you for taking the time to leave us this positive feedback, Chris P! Welcome to the Samsung experience. ^Lena

Hello KC512, we understand your concerns and we are always here to help. We manufacture many different appliances with different features. This convertible upright freezer does offer the reversible door feature. We recommend having the door reversed by Samsung-approved servicing personnel. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143689426) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena

Greetings! It’s incredibly disappointing when a product you rely on doesn’t live up to expectations. Let us help. I’ve shared the user manual for your model below to support your experience. Please refer to page 37 for helpful information: https://downloadcenter.samsung.com/content/UM/202010/20201005164257413/Onedoor_RR7000M_FRE_DA68-03561Z-00_EN-MES-CFR.pdf If you’d prefer a visit from a qualified technician, you can schedule an appointment through the link below: Repair Services: https://www.samsung.com/us/support/service/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1150327950 to help our team pull up your information. Leo

Greetings! Thank you for sharing the details—it's clear that maintaining a precise temperature is very important in your case, especially with medications that are sensitive to even small changes. Noticing a difference between the set temperature and the actual reading can certainly be frustrating when consistency matters most. We're here to help. Below is a helpful link from Samsung on how to check and understand the temperature settings of your refrigerator: What temperature should I set my Samsung refrigerator to? https://www.samsung.com/us/support/answer/ANS10001622/ Additionally, here are a few tips that may help improve temperature accuracy and performance: 1. Allow 2 inches of clearance around the fridge: Ensure there’s at least a 2-inch gap at the back, top, and sides. This space allows heat to dissipate properly so the fridge can cool efficiently. 2. Avoid blocking interior vents: Keep food items at least 2 inches away from the internal air vents to allow proper airflow throughout the compartment. 3. Keep the fridge in a stable, cool environment: Position the fridge in a room away from direct sunlight, ovens, or heat sources. Extreme heat or cold (especially below 55°F) can impact performance. 4. Clean the door seals regularly: Dirty seals can prevent a proper airtight closure, letting warm air in. Wipe them down monthly with a damp cloth and mild dish soap. 5. Test the door seals: Use a dollar bill or piece of paper—close the door on it, and try pulling it out. If there's resistance, the seal is good. If it slips out easily, the seal may need cleaning or replacement. Note: Since your fridge has been in use for some time and is likely operating normally, temperature changes should stabilize within half a day. If not, internal sensor inaccuracies or dirty condenser coils could be affecting its ability to cool efficiently. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149714095 to help our team pull up your information. Leo