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Customer reviews for Samsung 11 cu. ft. Upright Flex Zone Freezer for
Samsung 11 cu. ft. Upright Flex Zone Freezer
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4.5 out of 5 stars
stars
319 ratings263 reviews
  1. 5 stars78% (249)
  2. 4 stars10% (32)
  3. 3 stars1% (4)
  4. 2 stars0% (1)
  5. 1 star10% (33)

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Showing 21-30 of 263 reviews
Dec 11, 2023
DLB
5 out of 5 stars review

Verified Purchase

Very pleased

Perfect size for our needs. We love the drawers that make organizing easy.

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Jul 21, 2021
Bart
5 out of 5 stars review

Verified Purchase

Freezer

Very easy to operate. Attained desired temp rather quickly. Looks nice

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Jul 2, 2021
KC512
1 out of 5 stars review

The door is not reversible

Be careful, on the Lowe's sight, two mentions of this including one person who indicated there are no hinge holes on the right side due to a manufacturing mistake. That's why this one is cheap.

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reply from Supplier Response

Hello KC512, we understand your concerns and we are always here to help. We manufacture many different appliances with different features. This convertible upright freezer does offer the reversible door feature. We recommend having the door reversed by Samsung-approved servicing personnel. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143689426) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena

May 15, 2021
Warren
4 out of 5 stars review

Verified Purchase

Good, so far, but hey anything's good for a week.

Nicer than the one we had, but a few oddities, like (mostly) non-removable styrofoam padding on shelves. But it's only been a week. How about sending this email in 3 years Sam's ?!?

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Aug 9, 2025
WillhiteFamily
1 out of 5 stars review

DONT BUY!!!!!!

DO NOT BUY!! LIFE LESSON: DO NOT BUY ANYTHING SAMSUNG!! We absolutely hate this freezer, it has gone out on us 3 times now losing thousands of dollars in meat!! THOUSANDS!! After this last time I'm ready to take it outside & smash it with my tractor!! I wouldn't want to sell it off because it's trash!!! They have got to be paying for the good reviews!! We tell everyone we know to not buy from SAMSUNG..their customer service is trash..

Review from Samsung US
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reply from Samsung Care

Greetings! It’s incredibly disappointing when a product you rely on doesn’t live up to expectations. Let us help. I’ve shared the user manual for your model below to support your experience. Please refer to page 37 for helpful information: https://downloadcenter.samsung.com/content/UM/202010/20201005164257413/Onedoor_RR7000M_FRE_DA68-03561Z-00_EN-MES-CFR.pdf If you’d prefer a visit from a qualified technician, you can schedule an appointment through the link below: Repair Services: https://www.samsung.com/us/support/service/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1150327950 to help our team pull up your information. Leo

Jul 26, 2021
Don
5 out of 5 stars review

Verified Purchase

Best Freezer I've ever owned.

Expected quality from Samsung. Best Freezer I've ever owned.

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Dec 26, 2021
RR
5 out of 5 stars review

Verified Purchase

Great

Great product great price

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Sep 24, 2023
Devildog
5 out of 5 stars review

Verified Purchase

Innovative & Worthwhile

Love it....................

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Aug 17, 2023
MKB
5 out of 5 stars review

Verified Purchase

Sure Bet Freezer

This is the perfectly sized freezer for us. It looks handsome and freezes like a pro.

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Jul 19, 2021
AC
5 out of 5 stars review

Loved the small dimensions and it’s frost free

Purchased this freezer in June 2021 and it’s the perfect dimensions for my laundry room and it replaces a small freezer I had for 35 years and I’ve been looking for one with the same small size and only difference is that it is taller than my old one and works really well. We did switch the door handle to the left side to open swing door to the right-side and had to follow instructions in manual to change handle very carefully & re-read each step several times, but was able to do it in about 1.5 hours total time.

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