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Customer reviews for Samsung 11 cu. ft. Upright Flex Zone Freezer for
Samsung 11 cu. ft. Upright Flex Zone Freezer
4.5 out of 5 stars
stars
320 ratings264 reviews
  1. 5 stars78% (249)
  2. 4 stars10% (33)
  3. 3 stars1% (4)
  4. 2 stars0% (1)
  5. 1 star10% (33)

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Showing 11-20 of 264 reviews
Apr 10, 2022
Reviewer name: Mink
5 out of 5 stars
5 out of 5 stars review

LOVE IT

I absolutely love this freezer/frig. I've owned it for 2 or 3 months. I use it for a freezer. The exterior is absolutely beautiful. Good quality. Doesn't smear with fingerprints. Temperature is correct. Upon seeing it, my mind was getting creative about how this would be so much cheaper to buy 2 or 3 of these and put them side by side, instead of buying a commercial size frig/freezer for thousands of dollars more. I love the three door trays where I can store butter and popsicles. Of the 4 drawers, I use one for meat, one for vegetables. I can place numerous large pizzas and an extra loaf of sliced bread on the open shelves. This is an incredible buy, really looks nice, functional, and versatile.

Helpful?7JUAEG4N2PK413876208581
Dec 15, 2021
Reviewer name: Mel
5 out of 5 stars
5 out of 5 stars review

Love This Freezer

Best freezer I have ever owned and you can not beat the price ,I seen others say it froze the food, it is a converting freezer to fridge, so you must hold the button 3 seconds till changes to refrigerator mode or visa versa, also door is able to be switched to open opposite, hardware should be in with the manual, May not visibly be able to see predrilled holes on bottom, but holes are there maybe under thin plastic just carefully check to see.Great job Samsung, and Wonderful job on flawless delivery Sams Club. You can remove drawers if you want ,I was not sure there would be shelves there but there is.Drawers are nice though , very versatile Fridge or Freezer

Helpful?7JUAEG4N2PK413876208581
reply from Supplier Response

Hi Mel! We appreciate you taking the time to share your feedback. We are happy to know that this unit is meeting your expectations and we thank you for being a valued Samsung customer. ^Nic

Feb 6, 2023
Reviewer name: TeeKay
1 out of 5 stars
1 out of 5 stars review

Do Not Buy

Great looking freezer, but stopped working after a couple of months. A technician came out to fix, it worked fine and a few days after the 12 month anniversary from the purchase it broke again. Samsung wants me to pay to fix, which is ludicrous to me purchased Jan 9,2022, call made to Samsung Feb 6, 2023 not counting time to delivery and previous repair. A freezer should last way longer than 12 months. I don’t recommend, it’s a crappy product, with a crappy customer service experience.

Helpful?7JUAEG4N2PK413876208581
Aug 9, 2023
Reviewer name: Bigmomma
1 out of 5 stars
1 out of 5 stars review

I thought a lot of this georgeous freezer. One day it just quit. It did not revert to fridge. It just stopped working altogether. All of my food was thawed. I called tech support and it had to be reset twice to get it going again. Sams club will not take it back after 90 days. It would be foolish to put more groceries in something that may fail at any time.

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Aug 3, 2021
Reviewer name: Lawgirl1404
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great fridge/freezer

Love it works great for small family. Freezes instantly

Helpful?7JUAEG4N2PK413876208581
reply from Supplier Response

Hello Lawgirl1404! We are so pleased to hear that you love it! Thanks for taking the time to leave us such positive feedback. Welcome to the Samsung experience. ^Lena

Dec 28, 2021
Reviewer name: Bosbos
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Kitchen Treasure

Nice and cute. I named it my 'Pendant'.....I love it!

Helpful?7JUAEG4N2PK413876208581
Aug 21, 2026
Reviewer name: dakang82
4 out of 5 stars
4 out of 5 stars review

Perfect for what I needed it for

We use this for our garage freezer and it's the perfect size. Fits all of our overflow from our kitchen freezer space. No complaints!

Review from Samsung US
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Jul 2, 2021
Reviewer name: KC512
1 out of 5 stars
1 out of 5 stars review

The door is not reversible

Be careful, on the Lowe's sight, two mentions of this including one person who indicated there are no hinge holes on the right side due to a manufacturing mistake. That's why this one is cheap.

Helpful?7JUAEG4N2PK413876208581
reply from Supplier Response

Hello KC512, we understand your concerns and we are always here to help. We manufacture many different appliances with different features. This convertible upright freezer does offer the reversible door feature. We recommend having the door reversed by Samsung-approved servicing personnel. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143689426) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena

Jul 19, 2021
Reviewer name: AC
5 out of 5 stars
5 out of 5 stars review

Loved the small dimensions and it’s frost free

Purchased this freezer in June 2021 and it’s the perfect dimensions for my laundry room and it replaces a small freezer I had for 35 years and I’ve been looking for one with the same small size and only difference is that it is taller than my old one and works really well. We did switch the door handle to the left side to open swing door to the right-side and had to follow instructions in manual to change handle very carefully & re-read each step several times, but was able to do it in about 1.5 hours total time.

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Oct 2, 2023
Reviewer name: KTIP
5 out of 5 stars
5 out of 5 stars review

I love the convertible feature offered!

[This review was collected as part of a promotion.] I purchased (2) TWO of the 11.4 cu.ft Capacity Upright Convertible Freezer/Refrigerators-about 2 months ago. I use one for overflow and stock ahead refrigerator goods and the 2nd one for extra frozen foods. I am more than satisfied with my purchase. They are side by side and look great. I love the color! I put them in a small extra bedroom located next to my small kitchen. With a quick touch on control panel inside, I may switch both to freezers, both to frig, or one of each. Checking the Samsung warranty info— look for it—is what convinced me to choose instead of a cheaper model.

Review from Samsung US
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