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Customer reviews for Samsung 11 cu. ft. Upright Flex Zone Freezer for
Samsung 11 cu. ft. Upright Flex Zone Freezer
4.5 out of 5 stars
stars
320 ratings264 reviews
  1. 5 stars78% (249)
  2. 4 stars10% (33)
  3. 3 stars1% (4)
  4. 2 stars0% (1)
  5. 1 star10% (33)

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Showing 91-100 of 264 reviews
Sep 27, 2024
Reviewer name: NEXTDL
1 out of 5 stars
1 out of 5 stars review

Not a good product

[This review was collected as part of a promotion.] I bought about March 2023. It was out of order in September 2024. The temperature shown on control board was wrong. The temperature shown on the board was 34 degF which was a setting temperature. After unplugging power and connecting it, it shows real temp. 45 degF. But measured temp by our thermometer was over 55 degF. The temperature on the board was changed whenever resetting the refrigerator.

Review from Samsung US
Helpful?7JUAEG4N2PK413876208581
reply from SEA Care

Hi there, We know how important a consistent fridge temperature is. Let us help you with the refrigerator. Here is a link to help you with the fridge. Please watch the full video, follow the steps and click the hyperlinks for further assistance. Cooling issues with Samsung refrigerator or freezer. https://www.samsung.com/us/support/troubleshoot/TSG10003479/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147567102 to help our team pull up your information. Have a great day. ^Aloe

Jun 27, 2022
Reviewer name: kassonk
5 out of 5 stars
5 out of 5 stars review

Standalone Freezer

[This review was collected as part of a promotion.] Bought this back in January of 2022. Use it in freezer mode. Very, very quiet, keeps things perfectly cold and takes up minimal room (I live in a condo.) Energy efficient and love the combination of drawers, shelves and door shelving. Totally satisfied.

Review from Samsung US
Helpful?7JUAEG4N2PK413876208581
Jul 25, 2023
Reviewer name: Patstrong
5 out of 5 stars
5 out of 5 stars review

I need some help. Drawers aren’t fitting in

I’m having a hard time re installing the drawers after removing all of them to clean the freezer. Pictures show the smallest drawer on top with a shelf on top but that drawer doesn’t fit! I can’t shut the door with the drawer in that position. Please help me!!

Review from Samsung US
Helpful?7JUAEG4N2PK413876208581
Jul 6, 2021
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Great convertible Fridge/freezer

i love love love this appliance. it was easy to install. just made sure it was level. turned off the lock function and turned it to freeze and quick freeze and i was ready to load it up. the bins are so handy and so spacious. it runs so quiet i sometimes forget it is there. i like that it takes up a very small footprint so can be placed almost anywhere. if we get to a point where we no longer need all that freezer space we can concertit back to a fridge so we should get years out of this. if you are debating this appliance i am here to tell you to just get it. you will not be disappointed

Review from Samsung US
Helpful?7JUAEG4N2PK413876208581
Oct 31, 2022
Reviewer name: Mama In The South
5 out of 5 stars
5 out of 5 stars review

Great freezer - works as a fridge too!

[This review was collected as part of a promotion.] I purchased this as a garage freezer and I love it! Great storage options with multiple drawers, shelves, and even a couple of small shelves in the door. I love that I can store chicken, beef, and pork separately from seafood in the drawers with ice cream & pizzas on the shelves. Such a great product; I'd buy again in a heartbeat!

Review from Samsung US
Helpful?7JUAEG4N2PK413876208581
Jun 29, 2022
Reviewer name: sandysea
4 out of 5 stars
4 out of 5 stars review

attractive and easy to organize

[This review was collected as part of a promotion.] I bought the Samsung 11.4 cu. ft. Convertible Upright Freezer for it's flexibility, easy access to stored foods and attractive design. I've only used it as a freezer so far and I'm very happy with my purchase.

Review from Samsung US
Helpful?7JUAEG4N2PK413876208581
May 2, 2023
Reviewer name: Mike1139
5 out of 5 stars
5 out of 5 stars review

Fantastic Freezer

[This review was collected as part of a promotion.] I bought this a month ago when my refrigerator knocked out. The refrigerator compressor went down in my refrigerator and I needed a freezer while storing some things with the neighbor. I saw this freezer/refrigerator and decided it would be great for my needs. It has a very spacious foot print and fits in the garage nicely. Easy to find what you are looking for and does a fantastic job at maintaining a constant freeze temperature. Food does not get defrosted and iced up like in the refrigerator/freezer due to the high swings in temperature for defrosting needs. So far this has been a dream come true and the way freezers should be made. I have changed my kitchen now to the Samsung induction stove/oven and the convection microwave which work together quite nicely. Samsung definiatly has the user in mind in creating their appliances.

Review from Samsung US
Helpful?7JUAEG4N2PK413876208581
Apr 15, 2025
Reviewer name: Sarah
1 out of 5 stars
1 out of 5 stars review

Quit working just after a year!!!

Bought this freezer less than one and a half years ago. 2 days ago I smelled something when I opened the door. Something electrical. 2 days later the freezer has quit freezing but the temp said 0 degrees and all of my food was thawed out!! So disappointed, I loved this freezer. I will never buy another samsung appliance again.

Review from Samsung US
Helpful?7JUAEG4N2PK413876208581
reply from Samsung Care

Hi Sarah, We can feel the disappointment you have with this fridge. We are here to help you. Please see page 37 of the user manual for steps to take when the fridge is not cooling. https://downloadcenter.samsung.com/content/UM/202010/20201005164257413/Onedoor_RR7000M_FRE_DA68-03561Z-00_EN-MES-CFR.pdf Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1148814844), and it will help our team pull up your information. ^Rodel

Aug 9, 2025
Reviewer name: WillhiteFamily
1 out of 5 stars
1 out of 5 stars review

DONT BUY!!!!!!

DO NOT BUY!! LIFE LESSON: DO NOT BUY ANYTHING SAMSUNG!! We absolutely hate this freezer, it has gone out on us 3 times now losing thousands of dollars in meat!! THOUSANDS!! After this last time I'm ready to take it outside & smash it with my tractor!! I wouldn't want to sell it off because it's trash!!! They have got to be paying for the good reviews!! We tell everyone we know to not buy from SAMSUNG..their customer service is trash..

Review from Samsung US
Helpful?7JUAEG4N2PK413876208581
reply from Samsung Care

Greetings! It’s incredibly disappointing when a product you rely on doesn’t live up to expectations. Let us help. I’ve shared the user manual for your model below to support your experience. Please refer to page 37 for helpful information: https://downloadcenter.samsung.com/content/UM/202010/20201005164257413/Onedoor_RR7000M_FRE_DA68-03561Z-00_EN-MES-CFR.pdf If you’d prefer a visit from a qualified technician, you can schedule an appointment through the link below: Repair Services: https://www.samsung.com/us/support/service/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1150327950 to help our team pull up your information. Leo

Feb 2, 2022
Reviewer name: CFFF
4 out of 5 stars
4 out of 5 stars review

Very nice convertible. Door switching a little ..

[This review was collected as part of a promotion.] I purchase 2, so need to switch one of the door to another side. The instruction/diagram about the switching is not details enough where 2-3 steps have to go through try/error, but eventually work out.

Review from Samsung US
Helpful?7JUAEG4N2PK413876208581