I am so sorry you had such a disappointing experience with our Beef Smoked Sausage. That's something we NEVER want to hear. We mean it when we say "If it's not the best smoked sausage you ever had, we'll give you your money back!". Please reach out to us at www.Kiolbassa.com and click on the red Help? (on a pc, just a red ? on your phone) so we can make things right with you. I sure hope to hear from you! Sarah, Kiolbassa Smoked Meats

Velvet, we are sorry to hear about your experience. We continue to use the same recipe and process as we have had from the beginning. However, we would love to talk to you more about what you loved before, and what is off-putting to you now. Please call us at 800-456-LINK so that we can discuss further.

Thanks for your feedback on our Beef Smoked Sausage. We stand behind our promise that if ours isn't the "best sausage you have ever tried" we will give you your money back. It sounds like we didn't quite live up to that standard and I'd like to extend a refund to you for your purchase. Please visit Kiolbassa.com and click on the "Contact" button at the bottom right of the screen. Our customer care department will be able to help get one processed for you. You can find heating instructions on our website, too. Thanks for your feedback - I hope you'll allow us to make things right with you. Sarah - Kiolbassa Smoked Meats