Hi, Jo,We stand behind our promise that if ours isn't the best sausage you have ever tried we will give you your money back. It sounds like we didn't quite live up to that standard. We are sorry to hear you had an issue with the casings being tough, and we would love to get some more information from you so we can alert our quality assurance team. Please visit Kiolbassa.com and click on the "Contact" button at the bottom right of the screen. I've alerted our customer care department, and they will be able to help get a refund processed for you. Thanks for your honest feedback and we hope you can try us again in the future! Sarah, Kiolbassa Smoked Meats

Thank you for the 5-stars! We try hard to make a great sausage with minimal ingredients, and ALL ones that you can pronounce! So glad you enjoyed! Sarah, Kiolbassa Smoked Meats

Thanks for the positive feedback!

Thank you for the nice review! We apprecaite your business.

Hi, Clynell! Thanks for the 5 stars - that's our goal! Your son has excellent taste  Sarah, Kiolbassa Smoked Meats

Hi Thompson! We really appreciate you trying our product. Here are some cooking recommendations if you decide to try us again, which we hope you do! https://kiolbassa.com/how-to-cook-sausage/

Thanks, VO! We appreciate your business!