Hi, there! We want you to love purchase and it sure doesn't sound like you did. Please reach out to us at www.Kiolbassa.com and click on the red Help? button. We'd love the chance to make this right with you! Sarah, Kiolbassa Smoked Meats

Thanks for the feedback, J Miller. The skin is a natural pork casing and sometimes we can get a tougher batch than usual. Because they are fully cooked and just need to be warmed through, they can also become tough if they are cooked too long. We want you to be happy with your experience though. Please feel free to contact us directly so that we can make it right. 210-226-8127

Thanks for the feedback. Sometimes the casing can get tough if its cooked too long or if it is microwaved. Nonetheless, we definitely want you to have a positive experience. Please contact Kiolbassa so we can try to make it right. 210-226-8127

Hi Thompson! We really appreciate you trying our product. Here are some cooking recommendations if you decide to try us again, which we hope you do! https://kiolbassa.com/how-to-cook-sausage/