Oh my goodness, Vince, that is surely something we never want to hear! We want you to LOVE your purchase and we mean it when we promise your money back if it's not the best you've ever had! Please reach out to us at www.Kiolbassa.com (Click, the red ? or red Help? on a pc) and we'll take care of you. Sarah, Kiolbassa Smoked Meats

Hello, Juanita! Thanks for letting us know how much you've enjoyed our Beef Smoked Sausages - it means the world to us ❤ However, if you weren't satisfied with our Cajun Style Andouille, we owe you a refund! Please reach out to us at www.Kiolbassa.com and click the red Help? (pc) or red ? button on your phone and we can get you taken care of. We want you to LOVE your purchase or we guarantee your money back - and we mean it! Sarah, Kiolbassa Smoked Meats

Thanks for the feedback! Keep in mind that the sausage is fully cooked and just needs to be heated through. The casing can sometimes get tough if it is overcooked or cooked in the microwave. Here are some helpful tips on cooking our product: https://kiolbassa.com/how-to-cook-sausage/ We hope you give us another try!