Absolutely great customer service, called to customer service multiple times to Ask questions about the playset before purchasing it. We live in a neighborhood with a very strict HOA and wanted to make sure the materials were accepted. We bought Lifetime Adventure Tower with Monkey Bars, easy to assemble and my son loves it. Also Company honors military families, something that is being lost today in our Great Country.

Great product, installation was a breeze, did it in less than 12 hours over 2 days with my 9 year old son. Super high quality product, packaging of parts was super intuitive and organized and instructions were easy to follow. Kids love the play set (even love the extra details like the town stamped on the tower so kids can play with matchbox cars, great detail). Truly believe this play set will out last my 4 kids. Love how this set entertains my 3 year old up to my 9 year old, something for all 4 of my kids. Only negative so far is when 2 kids are swinging next to each other the metal joint on top of the swings rubs and makes a very loud and annoying squeaking/screeching sound. Really no way to lube it now, only seems to go away when someone is on the third swing next to monkey bars. Hoping it gets better over time, but a small price to pay for an otherwise amazing play set.

Kids absolutely love this swing set, quality materials. The anchor system i feel should be sturdier. We used the two cable anchors sent to anchor down the monkey bars, and anchored the tower down inside with 4 fence post tied down, the play set survived 70+ MPH wind with no shifting or damage!

This thing is a beast to put together. Make sure you have a ton of time to put this together if you are going to do it yourself. If you have the money to have it put together by professionals I would recommend going that route and saving the stress that is caused by this for something more important. Instructions are clear and the playset is awesome. My 6yr old loves it and uses it everyday its not raining.

I wasn't sure what to expect when ordering a metal play set but it was relatively straightforward to assemble. There were two steps where I needed a second person. One was getting the roof on top. The other involved two screws in the very center of the tower over and under the floor. My arms just aren't that long and I didn't feel like going inside for tape. The play set is rock solid. There were slight issues with leveling that were easily solved by sliding the slightly higher foot back and forth. Sometimes you had to dig a tiny bit under it so the dirt loosened by sliding had somewhere to go. I will say the plastic flooring for the tower was a bit confusing. No matter what I did, it would not sit the way it was supposed to. However, it was near a good stopping point for the day so I just left it until the next day and the problem solved itself. Sitting flat in the sun allowed the two plastic floors to interlock the way they were supposed to easily. I guess they were slightly warped from travel and needed to flatten out. The top of the slide had a bit of a similar problem with being curved while I was trying to screw it in. A day in the sun fixed that too. Also, the kids LOVE this thing. We put a sand box under the tower. They are always out climbing all over this thing. So are their friends. P.S. Don't put the steering wheel on until last. Getting the swing set bar on around that thing is a PITA.

[This review was collected as part of a promotion.] We bought this for our grandkids as that time they lived with us. And they still use it. In addition it has lasted quite a while the only thing I had to replace was the swing attachments, which is item Sarah helped me locate. The service was awesome and timely.

This playset is wonderful! My girls absolutely love it. It took about 10 hours for my dad & husband to put it together. Instructions were easy to follow. Excellent quality & worth every penny. I feel like this thing will definitely be around for our grandchildren.

Definitely worth the money we paid. It came with all the parts. Nothing was missing. Everything was in great condition. Lifetime is a great name for these products because it is so strong. It will last a lifetime. I could not be happier with my purchase of course the time to put it together is quite extensive, it took three days and three adults to fully assemble it but even with that it definitely was worth it.

Sabrina made my request for rusted out parts a breeze. A reply email from the start took a while because of covid, and some of the replacement parts will take a while because of covid to arrive. Other than things out of there control my experience was great.

bought this a couple months ago because I was not convinced the wooden models in the same price range would hold up well. My son and I got it together over the course of three days (he's 11). The instructions were clear, as long as we paid close attention and didn't rush we didn't have issues. The slide and ladder ARE reversible, which was not clear from some other reviews. I was pleasantly surprised by this as I was able to fit it into our space better than expected. We needed some extra anchors and were able to order the correct anchors for the set in the number required direct from customer service. Very please over all.