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Customer reviews for Johnson's Moisturizing Pink Baby Lotion with Coconut Oil, 33.8 fl. oz. for
Johnson's Moisturizing Pink Baby Lotion with Coconut Oil, 33.8 fl. oz.
3.7 out of 5 stars
stars
2,557 ratings2,166 reviews
  1. 5 stars59% (1,513)
  2. 4 stars8% (216)
  3. 3 stars3% (67)
  4. 2 stars3% (73)
  5. 1 star27% (688)
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Showing 1,581-1,590 of 2,166 reviews
Sep 7, 2018
Destiny
1 out of 5 stars review

This formula is horrible .

I got this product as a gift from my Sister for my daughter and I was going to take it back to the store because I thought it was the wrong product . Only to find out you guys changed everything up . I decided to try it out and I am very disappointed . The smell of it is gone . I compared it to the original and the feel of it is gone as well . This makes me sad because now I feel like my daughters skin isn’t as moisturized as before and she doesn’t have that same baby smell to her . I wish and hope you guys change to the original formula and just keep the new look . Otherwise I think you might loose me as a loyal customer

Review from johnsonsbaby.com
Helpful?4BAKSP4M87VO13870150603
reply from Consumer Service

Thank you for writing this review. We'd like to learn more about your experience. Please give us a call at 1-866-565-2229. We're available Monday-Friday, 9AM-5:30PM ET. We look forward to speaking with you.

Dec 19, 2018
Mayer233
1 out of 5 stars review

Smells horrible

I have been a long time user of Johnson and Johnson products, however they lost a customer. The new lotion smells awful and nothing like it used to. The previous formula had a gentle baby powder smell which reminded you of babies whenever you smelled it. The new formula has a cheap perfume smell and it’s awful. I’m going to have to find something else.

Review from johnsonsbaby.com
Helpful?4BAKSP4M87VO13870150603
Aug 27, 2018
bsmith
1 out of 5 stars review

Completely ruined a great product!

What a waste of money! The bottle design is terrible. I could not get it opened. When I tried, the dispenser broke off. I tried to pour it into another bottle. That didn't work either. The product feels more like softened paraffin than lotion. I can't begin to tell you how angry I am. You have ruined what was a wonderful product. Now, I have to find another lotion.

Review from johnsonsbaby.com
Helpful?4BAKSP4M87VO13870150603
reply from Consumer Care

We appreciate your feedback! We'd like to speak with you to see how we can help. Please give us a call at 1-866-565-2229. We're available Monday through Friday, 9am to 5:30pm ET. We look forward to your call!

May 6, 2021
jessicaf374
5 out of 5 stars review

Oh, the precious scent of baby...I love using this during the day if I have to change my baby's clothes after a messy diaper, messy meal, or messy playtime. It just gives her skin a little moisture after getting wiped down and it smells so so good. Mmmm, I love the snuggly, soft scent of this on our sweet baby! I don't use it at night because I use a lavender scented product, but I won't want to be without this during the day. #mommamusthaves #baby

Review from influenster.com
Helpful?4BAKSP4M87VO13870150603
Nov 3, 2018
SORILEY9
5 out of 5 stars review

Baby Soft

[This review was collected as part of a promotion.] Johnson's Baby Lotion is just the thing for baby's delicate skin. I love the way it smells and feels and it is the perfect after bath lotion for my 1 month old grandaughter. She loves getting her afterbath massage using Johnson's Baby lotion.

Review from Home Tester Club
Helpful?4BAKSP4M87VO13870150603
Jul 22, 2019
Sassy
1 out of 5 stars review

Bad ingredients in lotion alcohol and aluminum

This lotion burns my skin and my kids skin we turn red to much alcohol in it plus it needs less harsh ingredients Johnson's was my favorite until I seen all these bad things maybe you sould make it safer with less ingredients and no alcohol or aluminum

Review from johnsonsbaby.com
Helpful?4BAKSP4M87VO13870150603
reply from Consumer Care

We're sorry to hear about this! We would like to learn more about your experience using our lotion. Please give us a call at 1-866-565-2229 M-F between the hours of 9A-5:30P ET. Thank you and have a great day.

Sep 8, 2018
Leigha
1 out of 5 stars review

Who’s idea was it to change the formula

Your baby lotion has been around for FOREVER. I do not understand what the change in the formula is supposed to accomplish. If it is to reduce costs, then that is disappointing.... for a huge company like Johnson and Johnson I would have thought more customer input and research would have been put into this new decision. I am so sad that I will never have the baby lotion I’ve been using from the day I was born to today at 20 years old. In a nutshell I am just shocked and deeply disappointed.

Review from johnsonsbaby.com
Helpful?4BAKSP4M87VO13870150603
reply from Consumer Service

We listened to parents from around the world and reformulated our products inside and out to set a new standard for gentle. We removed certain ingredients for parents’ peace of mind – not because they were harmful, but because we were able to find a way to create the product without them. With thoughtful adjustments, we reduced our ingredient portfolio by 50%. The results reflect our fundamental mission: creating a world where every baby can thrive.

Oct 27, 2018
Twizzle1
5 out of 5 stars review

The original - tried and tested

[This review was collected as part of a promotion.] Johnson's Baby Lotion, the original for baby and family. You can't beat this product for all the family. Its a little heavier than the Cotton Touch baby lotion but still absorbs quickly and smells great.

Review from Home Tester Club
Helpful?4BAKSP4M87VO13870150603
Oct 17, 2024
dasjflkaf
1 out of 5 stars review

Please bring back the old formula

I will never give up on posting such comments for my life - but please please bring back the old formula as an option to people like me as it is VERY IMPORTANT for my life to be able to have access to that nostalgic smell that makes me happy and motivated especially during winter seasons. idc if you are even selling it at like, idk hundreds of dollars? I just need it.

Review from johnsonsbaby.com
Helpful?4BAKSP4M87VO13870150603
Jan 9, 2024
Lanie
5 out of 5 stars review

Build a better pump bottle

Long time user of the original J&J. I love new the formula dislike the the idea of not having the ability to unscrew the top. Cutting the top off of the bottle just to o get to the lotion at the bottom makes it kinda pointless. I like the ability to unscrew the bottle to completely empty the bottle. If you make a pump bottle with a removable lid that would be great, otherwise I love the new formula with coconut oil.

Review from johnsonsbaby.com
Helpful?4BAKSP4M87VO13870150603
reply from Consumer Care

Hi there! Sorry to hear about your experience! We'd love to learn more, so please call us at 1-866-565-2229, M-F, 9AM-5:30PM ET. We look forward to connecting with you soon!