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Customer reviews for SAMSUNG 60" Class TU700D-Series Crystal Ultra HD 4K Smart TV with HDR - UN60TU700DFXZA for
SAMSUNG 60" Class TU700D-Series Crystal Ultra HD 4K Smart TV with HDR - UN60TU700DFXZA
4.5 out of 5 stars
stars
3,354 ratings3,315 reviews
  1. 5 stars70% (2,345)
  2. 4 stars17% (576)
  3. 3 stars6% (191)
  4. 2 stars3% (85)
  5. 1 star5% (157)
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Showing 891-900 of 3,315 reviews
Sep 23, 2020
Reviewer name: Jatin3010
5 out of 5 stars
5 out of 5 stars review

Great upgrade

[This review was collected as part of a promotion.] Was thrilled to receive the tv and it did not disappoint.Upgrading from a HDTV (1080p) the vivid , Crystal clear picture quality immediately proves it was the right decision. The sound is great too and clear at both lower and high volume. The interface is bit overwhelming if you are used to streaming devices. But you can skip the getting used to part and enjoy the first few days by using dedicated buttons for Netflix and prime. Though once you start using all the features you will appreciate the technology inside as much as its regular features. Also some good free content and channels with Samsung Plus is a great add. Another small but key feature is that the feet don't have to be screwed in but can be easily inserted and clicked into place so no need to tilt the tv too long

Review from The Insiders
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May 24, 2020
Reviewer name: BoatNut
4 out of 5 stars
4 out of 5 stars review

Good TV, Bad Setup Experience

Overall, have been happy with the TV quality and picture so far, but have only been using it for less than a week. On the plus side, the TV is very sharp looking on its 48” W black stand. A Polk Signa S2 soundbar fits neatly between the legs and below the screen and gives everything a customized look. On the downside, getting the TV to connect to the internet was a nightmare. You get to a set-up screen that requires 1) a mobile device and the SmartThings app To configure your set up or 2) the remote control which brings you to an Accessibility menu that had greeted out functions that did nothing. So we had to download the SmartThings app, create a new account, manually enter the TV since auto discover did not work....and after all that....the setup bombed and we were finally given an option using the TV remote (no joke!) to complete the setup. All this took about an hour. So if you buy this TV and don't already have SmartThings set up on your mobile, beware!

Review from Samsung US
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May 24, 2022
Reviewer name: MyBigScreen
4 out of 5 stars
4 out of 5 stars review

Great TV..

[This review was collected as part of a promotion.] I purchased this tv for our family room and to have the 4K experience. The 75” screen with its color and clarity is really good. The only reason I gave 4 stars is because of the remote… small narrow remote with to manny buttons real close together. The four navigating button you have to make sure you hit or you will hit the back arrow button out of the app, then you'll have to restart the app. Overall the the TV is awesome!! But the remote is meh!

Review from Samsung US
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Sep 23, 2020
Reviewer name: Matt
5 out of 5 stars
5 out of 5 stars review

Great compatibility

[This review was collected as part of a promotion.] I was amazed at how easy setup was for this product. It recognized my Blu-ray as soon as i plugged it in and configured the remote for control of the player. Apple devices stream to it with no issues. Wi-Fi setup was easy and adding apps for streaming services was a breeze. All in all very pleasantly surprised and the picture quality is fantastic too.

Review from Samsung US
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Mar 27, 2021
Reviewer name: Taffy
5 out of 5 stars
5 out of 5 stars review

Clarity

great tv. previous tv different manufacturer did not have antennae hookup. we moved that one to the bedroom and installed this samsung tv in our living room. now we can watch over the air tv using our hd antennae. easy to set up. great picture quality. many extra channels through samsung plus to access. love this one so much i plan on buying another one for our rec-room.

Review from Samsung US
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Oct 16, 2020
Reviewer name: KevinQ1
5 out of 5 stars
5 out of 5 stars review

Great TV

[This review was collected as part of a promotion.] Our family previously owned a Vizio 4K tv, so for us, this has been a terrific upgrade! It was extremely easy to install a wall-mount to the back, setup the tv with my Samsung account, connect to the wi-fi, and add all of our accessories (soundbar, blu-ray player, and tv service provider box). I couldn't ask for any more ease of use! The picture has been very clear, but doesn't work the greatest with the older movies as far as clarity goes. It was well packaged in an attractive box which will also be great for moving it. The sound clarity is right on par. The speakers on the backside reflect off the wall very nicely to provide a great sound for when I choose not to use my soundbar. Since we have had this Samsung Crystal UHD 4K Smart TV, it has received more than enough daily use between the 5 of us in our household! We couldn't be happier! I received this item at a discounted price in exchange for my honest review.

Review from The Insiders
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May 23, 2022
Reviewer name: Esparrago
5 out of 5 stars
5 out of 5 stars review

Great features at a reasonable price

[This review was collected as part of a promotion.] Great product for streaming and movies! Size is great fro our living room. Even though it is not top of the line, we have found no issues with the performance as we do not regularly watch 4k content. Audio is also decent even without a sound bar. It would be great if connectons panel was on the botom or on the side. Device is heavy and once attached to the wall, you no longer have access for new or temporary connections.

Review from Samsung US
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Jun 19, 2022
Reviewer name: ShesSoJazzy
5 out of 5 stars
5 out of 5 stars review

Crystal Clear

[This review was collected as part of a promotion.] I purchased 2 of these TV's at the same time; 1 for my bedroom, and the other for a spare bedroom that I was transforming into a dressing room. The crystal clear picture and the sound quality of this model is phenomenal, especially considering the price point. I love the fact that they are operable within the SmartThings app and are Alexa enabled. I have had them for almost a year now and haven't had any issues with either.

Review from Samsung US
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Aug 4, 2022
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

Shame on you Samsung

i purchased a 65" ru71000 4k uhd tv and washer around 3 years ago together. shortly after 1 year, both quit working. my tv went to a black screen with occasional flash of light. highly disappointed in you samsung. who has the money for your products that just lead to more money within such a short span of time?

Review from Samsung US
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reply from Samsung Brand Ambassador

Hi jenndcook06, We are very sorry to hear about your experience with the TU7000 TV. Please know we are here to help you. If your TV has a black screen even when it's on, it's quite possible it could actually be your external device and not your TV. Please try these troubleshooting steps for your blank screen issue: 1. Press the Home button on the remote. If the menu appears, the TV is powered on but is either not on the correct source or not receiving a signal. If the menu does not appear, the TV may be having power issues. Check the red standby light, a little red light at the edge of the TV that you aim the remote at. In normal use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red standby light is off when the TV is in use (or doesn't have power). 2. Confirm the TV is set to the same source as the external device. For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1. If the TV is set to the correct source, but there is still no image, unplug and reconnect the AV connections one cable at a time from both ends of each cable. If there's any damage to the cable, it will need to be replaced. After you've reconnected the external device, turn it off and then back on. 3. Test the HDMI cable. Some TVs have an HDMI cable test. Some models only have this test after a software update, and older models do not have it. If your model does not have this test, or is not connected by HDMI, skip to the next step. The test is designed for HDMI cords less than 6 feet long and may not give accurate results on long cords. To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test. If the test says, the cable is bad, replace the cable. Service is not required. 4. Test different external devices. The final thing to rule out is the external device you're using. Try connecting to a different device or using a different source port. If you were unable to test the cable in the previous step, then try swapping the cable, too. If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it. If your issue persists, please give us a call so we can troubleshoot with you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Aug 23, 2022
Reviewer name: mvpdyvel
2 out of 5 stars
2 out of 5 stars review

TV Review - Power off problem

[This review was collected as part of a promotion.] Used for Movies, Streaming, Gaming, and sports. TV does not shut down properly and always comes back on after 5 minutes. This is a problem when leaving the house as i return to a tv that is powered on.

Review from Samsung US
Helpful?293L9C95AD6N13870021356
reply from Samsung Brand Ambassador

HI, mvpdyvel, Thank you for your review and feedback on the TU7000 TV. Please know we are here to help you and have a few tips to help with your TV power cycling. Please try the below troubleshooting tips: 1. Unplug the TV from the wall outlet or surge protector and leave it unplugged for 30 seconds. 2. Check the power cord to see if there is any visible damage. 3. Plug the TV power cord back into the wall outlet. If you were using a surge protector, bypass it for now and use a wall outlet. 4. Try to update the software. In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software. 5. Disable the Power On with the Mobile option. TVs that can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on. If you do not want this function, navigate to Settings > General > Network > Expert Settings. If you are using the device through HDMI, it could cause the auto-on, as Anynet+ is enabled. Occasionally connected devices such as game consoles (PS5, Xbox) or cable set-top boxes send a turn-on signal, for example, if they have software updates. We recommend you try turning Anynet+ off as it may be causing auto power on. Go to Settings > General > External Device Manager > Anynet+, then disable. If the TV continues to turn on by itself continuously, please get in touch with our Samsung Customer Support. Simply call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat with an agent 2) Manuals, Software, & Warranty Info ~ Samsung Advisor