Hi 86SAMSUNG, Thank you for your review of the Samsung TU7000 TV. Please know we are here to help you. First, let's check the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Settings > Support > Device Care > Start Device Care. Next, if you need additional memory, you can add a USB Flash Drive to expand the TV's Memory. When you download a new app, you will be prompted to save it to a USB. If you continue to have issues, please give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Hi Luv2shop, I'm very sorry for any confusion that may have happened, but the TU7000 TV was not a part of this promotion. The promotion, which offers an Xbox controller and 3 months of Xbox Game Pass Ultimate, began at our QN85B Series and above. You can shop this promotion here: https://www.samsung.com/us/televisions-home-theater/tvs/all-tvs/?technology=Samsung+Neo+QLED+8K,Samsung+Neo+QLED+4K,OLED+TVs Please give us a call so we can better assist you at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor